Cancelled CR reservations

[kotagg]

I cancelled our reservations for this Friday, April 19th yesterday, Monday, April 15th. CRO indicated that there would be no penalty but could not confirm it. Anyone out there with a similar experience? How was it handled?

Thanks.

 

[eeyore0062]

You will receive your refund check in the mail in a couple of weeks. If you charged you room, they will credit back to your card in a couple of weeks. We never had a problem.

Sorry you had to cancel!

 

[kotagg]

Thanks eeyore. I was just concerned over the 5 day refund policy, and wasn't sure how they calculated the five days(if it includes the day you cancel as well as your day of arrival).

 

[kotagg]

Thanks eeyore. I was just concerned over the 5 day refund policy, and wasn't sure how they calculated the five days(if it includes the day you cancel as well as your day of arrival).

 

[kotagg]

Thanks eeyore. I was just concerned over the 5 day refund policy, and wasn't sure how they calculated the five days(if it includes the day you cancel as well as your day of arrival).

 

[Kaa]

If you canceled on the 15th for a reservation beginning the 19th, then you canceled less than 5 days in advance. You should be charged one night's room rate. That isn't to say you will be, but you canceled inside the 5 days prior to your arrival.

 

[SuzyQue]

I cancelled a reservation back in February that was to begin on a Friday, they told be the last day I would be able to cancel without penalty would be the previous Sunday.

 

[kotagg]

Thanks everyone. A cm relative of mine made the reservation, and I had to call CRO to secure with a credit card. The CM at CRO never said anything about cancelling 5 days in advance. I suppose this could be an out for me. Guess I will just have to see.