I was surprised as well that my DH got three but we were all pretty upset. My kids were crying. The
MDE app was down all day and everyone working seemed quite upset to begin with. But we were in line for 45-50 minutes for space mountain when they shut it down. I had waited in line for the FP kiosk trying to get a FP for space mountain and after a 45 minute wait at the kiosk this very rude girl told me my sons last FP didn't work right and was still showing up for him so we couldn't have more anyway. And space mountain was out of fast passes.
So I was pretty irritated when they shut down space mountain. Somehow my older son and I got out of the line and didn't get the paper fast passes they were handing out. When my husband asked for one for us the guy was super rude as well. We also were not that thrilled with the paper fast pass since other than space mountain the only coaster we had left to ride was 7DMT which was not listed on the paper FP.
We were seriously angry with the customer service and about to just go home but had to go to guest services to call the wave, where we had left our card at lunch. The girl at guest services made a lame attempt to call the wave, and just said they didn't answer and just stared at us like we were stupid. After of course we waited a half hour to talk to anyone at guest services. Of course they won't give out the Number to the wave and that was my husbands final straw. He spoke to her boss (who texted a friend working at the contemporary) and gave us the FP. So it was a multitude of rude CM. in fact the only polite or really helpful person there seemed to be the boss at guest services. It was a really unpleasant day.