Can the phone CM find rooms not online

[FSU Girl]

I would take the 1-bedroom and have the children work it out. Don't get me wrong, we are fans of a 2-bedroom, but it's because we actually need the space. I definitely wouldn't shorten my trip because of it or sacrifice a room view. The 1-bedroom will have 2 queen beds, a sofa bed and a sleeper chair, so they don't need to share a bed. Plus you'd have two bathrooms. It's plenty of space.

Doesn't the one-bedroom have the king in one room and then the pull out couch and chair that become beds in the living room? I could see it being an issue where one kid gets a queen sized bed and the other gets the small chair bed. I think I'd keep the two-bedroom lake villa for the three days if I can't get the theme park view. Maybe for future trips we'll do the smaller rooms, but it's the first time I'm going on a trip with them (They are my boyfriends kids) and I really want this to be an amazing vacation that'll make them want to go on more with me in the future.

 

[Regan117]

Doesn't the one-bedroom have the king in one room and then the pull out couch and chair that become beds in the living room? I could see it being an issue where one kid gets a queen sized bed and the other gets the small chair bed. I think I'd keep the two-bedroom lake villa for the three days if I can't get the theme park view. Maybe for future trips we'll do the smaller rooms, but it's the first time I'm going on a trip with them (They are my boyfriends kids) and I really want this to be an amazing vacation that'll make them want to go on more with me in the future.

Yes. When I said two queen beds I meant the sofa bed and the bedroom, but you're right - it's a king in the bedroom. Still, the sleeper chair is not a small chair bed. My husband has slept in it and he's not small. It just seems crazy (to me) to sacrifice what you want for kids who would have a bed either way. How old are the kids?

 

[FSU Girl]

Yes. When I said two queen beds I meant the sofa bed and the bedroom, but you're right - it's a king in the bedroom. Still, the sleeper chair is not a small chair bed. My husband has slept in it and he's not small. It just seems crazy (to me) to sacrifice what you want for kids who would have a bed either way. How old are the kids?

8 and 14, both girls. On future trips I probably would book differently, but since it'll be our first vacation together I really want everything to be as great as possible.

 

[Babsy]

So I have a dilemma. It's my first trip taking kids and I decided on the change to Theme park view incase the kids get tired early we could watch the fireworks from the balcony. There is a twobedroom villa theme park view available Saturday-Monday. Right now I have Friday-Monday booked. Should I switch to the shorter trip for the view or just keep it as is

Why not keep the lagoon view for the first night and book the remaining nights in the TPV villa? Meanwhile, you could keep looking for the first night to open up for the TPV two bedroom, but you would at least have Sat - Mon in the 2 BR TPV. I would think that it would be easier to get one night than three. However, you do risk having to move, if that would bother you.

 

[FSU Girl]

Why not keep the lagoon view for the first night and book the remaining nights in the TPV villa? Meanwhile, you could keep looking for the first night to open up for the TPV two bedroom, but you would at least have Sat - Mon in the 2 BR TPV. I would think that it would be easier to get one night than three. However, you do risk having to move, if that would bother you.

Do you think moving rooms will be too much for three nights? Do kids handle that okay? Lol I'm so lost with this

 

[TeamBlack]

Dont be afraid to ask to speak to "Guest Relations" if the initial CRO agent cant get you what you want. On our upcoming Sept-Oct trip, web showed no availability. I called and CRO agent saw no availability. I asked to speak guest relations, she got me POR for 11 nights with free dining.

 

[FSU Girl]

Dont be afraid to ask to speak to "Guest Relations" if the initial CRO agent cant get you what you want. On our upcoming Sept-Oct trip, web showed no availability. I called and CRO agent saw no availability. I asked to speak guest relations, she got me POR for 11 nights with free dining.

I tried and the lady told me no I couldn't speak with anyone else

 

[Regan117]

Dont be afraid to ask to speak to "Guest Relations" if the initial CRO agent cant get you what you want. On our upcoming Sept-Oct trip, web showed no availability. I called and CRO agent saw no availability. I asked to speak guest relations, she got me POR for 11 nights with free dining.

Yeah, but...if it's not available it's not available. I don't think the phone CM was trying to be unhelpful.

 

[TeamBlack]

Yeah, but...if it's not available it's not available. I don't think the phone CM was trying to be unhelpful.

Its just simply, guest relations personnel can see more on their end of the reservations system.

 

[Clare Voince]

I'm planning a trip in early Dec, and the website only shows a few hotels with rooms, and then when I click on them, there are no rooms there either. This has been happening all week. Is the website on the fritz?

 

[aussietravellers]

I'm planning a trip in early Dec, and the website only shows a few hotels with rooms, and then when I click on them, there are no rooms there either. This has been happening all week. Is the website on the fritz?

Funny, I've just made a post about exactly the same thing. It's very strange that the week of Thanksgiving there is so much available, but the week after and into the first week of December, there is almost nothing available (other than BWI). I was wondering if there was a glitch or something as it just seems strange.

 

[Disneytam]

My recent experience...A couple of weeks ago I called to change dates on my reservation, I couldn't do that modification online. I had booked a 2 queen standard view at a moderate with AP discount. I could see what I wanted was available online. The CM could only see king water view rooms. She tried many different ways, including making it a package, but no standards available. I booked what I saw online and cancelled the other reservation. Not sure if this is due to AP rates or if it's a new thing since the "magical enhancements" to the website.

Did you have the room that you could see online on hold in your cart? I ask this because I had the same problem once having the room I wanted in my checkout but couldn't book it so I called. The CM said they couldn't see any rooms on their end and when I said I had it in my checkout she said that was the problem. By having it "on hold" it took it out of inventory. So while on the phone I dropped it out of my checkout box and then they could see it and book it for me. I have no idea if that was the real reason or not but doing it that way I was able to book the room so who knows.