can someone make sure i am uninstalling this right?

[jann1033]

My photoshop e5 is once again messed up.first it started not being able to put anything i edited into the organizer( just like 2 weeks ago, huh dejavu?) , did a recover catalog( like last time) and that seemed to fix( just like last time) that but now everytime i open it it goes to recover the catalog then freezes (new this time)..according to adobe tech support i am the only one of millions of copies who is having the problem( so evidently the whole thread on the forum about it is posted by a bunch of liars)
they said if i uninstall and reinstall( i've already done all their 'fixes" just like i did 2 weeks ago and it still isn't right....so) they say as long as nothing is in my photoshop elements folder nothing will be lost....so would that include photos i save as psp files? they appear to be in the catalog( well at least last time i could get into the catalog they were there) and the plug ins i have on a disk so just can reload them...it does not recognize the back up disks i made via e5 ( short term memory loss perhaps) so if i lose anything it will be gone forever unless i can open those disks some other way...so any ideas of anything i should/could do before i uninstall?

thanks

i am just sosososo very ticked right now i love the actual program but how much good does it do when it stops working every 2 weeks

 

[JR6ooo4]

if it says no data will be lost it should be OK, if everything goes OK. Backup all files to removable media, always.

How old is your computer?

I get mine so messed up that about every 1.5 years I need to do a full reformat of the harddrive. But that means you have to do a backup of all emails and addies, data, program executables to reinstall, passwords, bookmarks, music and so on.

But everyting runs smooth again.

Mikeeee

 

[Anewman]

if it says no data will be lost it should be OK, if everything goes OK. Backup all files to removable media, always.

How old is your computer?

I get mine so messed up that about every 1.5 years I need to do a full reformat of the harddrive. But that means you have to do a backup of all emails and addies, data, program executables to reinstall, passwords, bookmarks, music and so on.

But everyting runs smooth again.

Mikeeee

I do a complete reinstall/reformat about twice every year, it always seems to run faster/better after a fresh install of XP.

 

[jann1033]

our hard drive crashed last spring so bil installed a new hard drive for us then( nice to have a computer genius in the family since that gene skipped me and hubby ) so the shell is about 5 yrs old but the inside is mostly new( not sure if we ever replaced the motherboard or not)...it says it's fat 32 if that means anything, (not to me)

one thing adobe told me is make sure i have enough empty space and i think i have about 50 gb out of 120 gb which i am guessing would be enough. i did uninstall and reinstall xp last fall cause it was slow. i though bil said he put in two hard drives but i keep forgetting to ask him and i don't see anything that would say that( like an other drive)

i really want to move a bunch of stuff off to an external drive as soon as i can get one.. after the first pe5 mess up, i tried burning my photos to a cd/dvd via pe5 and then, according to the boxes that came up in pe5, supposibly moved them off line but they are still there, not just the little disk icon, the whole thing so not sure why that didn't work...oh maybe because i have the only non perfect pe5 in the universe . it's irritating me that this program is new, obviously is not working right, hasn't been working right off and on since right after i got it and adobe basically said it's not their problem.

i did just think of something though..if i back it up via pe4 which i still have on my computer (i think)....can i still open it in pe5? i mean in case it ever works again

 

[JR6ooo4]

our hard drive crashed last spring so bil installed a new hard drive for us then( nice to have a computer genius in the family since that gene skipped me and hubby ) so the shell is about 5 yrs old but the inside is mostly new( not sure if we ever replaced the motherboard or not)...it says it's fat 32 if that means anything, (not to me)

one thing adobe told me is make sure i have enough empty space and i think i have about 50 gb out of 120 gb which i am guessing would be enough. i did uninstall and reinstall xp last fall cause it was slow. i though bil said he put in two hard drives but i keep forgetting to ask him and i don't see anything that would say that( like an other drive)

i really want to move a bunch of stuff off to an external drive as soon as i can get one.. after the first pe5 mess up, i tried burning my photos to a cd/dvd via pe5 and then, according to the boxes that came up in pe5, supposibly moved them off line but they are still there, not just the little disk icon, the whole thing so not sure why that didn't work...oh maybe because i have the only non perfect pe5 in the universe . it's irritating me that this program is new, obviously is not working right, hasn't been working right off and on since right after i got it and adobe basically said it's not their problem.

i did just think of something though..if i back it up via pe4 which i still have on my computer (i think)....can i still open it in pe5? i mean in case it ever works again

If the files are the regular jpeg, psd, tif or anything else then just do a drag and drop backup to cd or dvd. you can also use windows search to search for pictures. If you do not see certain types of files like a raw file then use the same search but type *.raw that makes it find all file names with that extension.

I have never used a cataloging program. I just make my own folders, not the beast for searching.

MIkeeee

 

[manning]

Have you met all the requirements??

System requirements

WindowsIntel® Pentium® 4 or Intel Celeron® (or compatible) 1.3GHz processor (dual-core processors and those with Hyper-Threading Technology supported)
Microsoft® Windows® XP Professional, Home Edition, or Media Center Edition with Service Pack 2
256MB of RAM (512MB recommended)
1.5GB of available hard-disk space
Color monitor with 16-bit color video card
1,024x768 monitor resolution at 96dpi or less
Microsoft DirectX 9 compatible display driver
CD-ROM drive

 

[jann1033]

yes,i have about 50 gb open still and the rest is all fine( checked that before i bought the program ) after numerous attempts, the backup page popped up last night finally ( couldn't get it to come up) so i backed up all my photos ( just in case since the ones i backed up before wouldn't open) then uninstalled and reinstalled everything..so we'll see how long it works this time. today i was able to open some pictures i had burnt before so as of this moment in time it seems to be working...we'll see
since i'm not sure if the catalog gets uninstalled and reinstalled ( it said something about the catalog being seperate and not really related to the elements edition( not sure i am explaining that right) i reset the catalog preferences to default also just in case it was the catalog rather than the editor..