Can I rant about ATROCIOUS customer service here? (Long post) *Resolved!! See pg2*

[helenabear]

Melissa, I jsut saw this and read through all your posts!! I have no real advice for you, but I am so very very sorry you are going through all this!!!!!! I hope it works out soon! And I would be mad too!! I would have been so upset if this had happened when Luis ordered a bed for his new apartment... no bed nowhere to sleep so people do order beds when they know they won't have one! Good luck

 

[Rajah]

Good grief, what a runaround.

 

[~*Belle 2003*~]

Not on the same scale but a few years back I went into Alders and saw a nice bathroom cabinet on display. It was reduced and was in cream, I was after a white one at the time. I asked the assistant if they had any more colours and she informed me she couldn't check as she was only part time and it wasn't her department either. I was thinking you're LAZY and can't be bothered - I mean that's not in the job description is it, to actually help the customer!

Anyway, I insisted that she took my details and would someone ring me back the following day as I really wanted one. I am still waiting for the call!!!!!!!!

Good luck with your saga - I think I would of asked for my deposit back by now.

 

[Breezy_Carol]

Melissa, what a story. Good luck.

 

[Lanshark]

I haven't read everything but when I am receiving customer service like this before the delivery I cancel the order. Once delivered, customer service will be even worse than it is now because they don't have the threat of someone cancelling. Been there and done that a couple of times before I wised up.

I use the same policy when dealing with service people. If they are difficult to deal with before the services are provided then I know they will be even more difficult to deal with if there are problems.

Just a thought....

 

[Disney Ella]

So customer service is just as bad in the UK as it is in the US! You must be so frustrated after spending so much time trying to get what should be such a simple thing resolved. I would go to the store too, call the CEO, whatever you can do to spur someone into action.

When my kids were two, we ordered beds for them from This End Up. We had taken the cribs apart to make room for the beds and waited. The beds were supposed to be delivered in the morning. At noon, I called the company and they said the beds weren't even on the truck. I called the store and the attitude of the person who sold us the beds was "tough poop, why should I care about that?" Then he told us that the warehouse would be closing for a month and that if we didn't get the beds that day, we would have to wait a month for delivery. Well, after several more calls and getting my DH involved, they somehow found a truck and got the beds to us at 8:30 p.m., missing a few pieces of course.

 

[Gaspode]

Hiya!

Been meaning to update you all on this for a few days, but, have been busy!!!

Anyways, I had basically decided to stop ringing the 'group services' ppl for the company and try and deal directly with the bed manufacturers. I was waiting for someone to call me back from there and tell me if they had sorted out a sooner delivery date than end of month and I had told them I would cancel if not.

On Thursday afternoon someone from the original store rings me and says the bed manufacturers have just told them it is coming at end of month. I say, 'oh no it is not, if that is their final say on the matter (I'm annoyed they have rung store, not me like they said they would) then I am cancelling it tonight. Do not do anything with it now, I will call in to store after work and cancel'

After I hang up I'm really annoyed so I ring bed manufacturers. Some how I manage to speak to a supervisor and she is mortified by my story and how I've been treated by her staff and gs staff. She promises to look into it as a priority and to ring me back. She rings me back a short while later and says that if they have a bed in stock (which she has ppl checking in to) then they will pay for a courier to bring it to me in the next week!!!!!

She promises to ring me on Friday to confirm this is what is going to happen.

So Thursday pm I go to the store after work and say I don't want to cancel after all and the bed ppl are sorting it out..... what do the store say?!? 'Oh, we cancelled your order after you spoke to ???? on the phone earlier' - WHAT?!?!

Thankfully the bed ppl ignored this 'cancellation' and Friday I get a phone call from the supervisor to arrange delivery on Tuesday.

So there you go, I went straight to the source (which took some doing because none of the store or gs ppl would give me the phone number!) and got it sorted! It should be with us on Tuesday at 3.30

I still need to write my letters. I want to get one off to four separate ppl on Mon or Tue if possible. I'm still not happy with the service.

Oh yeah, and today (Sunday, 8 days since original time bed should have arrived) one of the CS managers left a voicemail on my mobile saying she was handed a msg to ring me and heard I was upset with a temp I spoke to (the original woman from last week who told me I was getting confused).... so basically she doesn't know the half of it! I haven't spoken to her yet, I'll see if she rings back.

Thanks for all the support!
Cya,
Gaspode

 

[Pam]

Way to go, Gaspode!!

I still think you should hit them up for some compensation for the mix-up and all of your time and phone calls in resolving the matter.

 

[Gaspode]

Don't worry Pam I will be. That's what the letters are for!!

Thnx,
Gaspode

 

[powellrj]

Wow, I am glad all worked out for you. We had almost the same problem 2 years ago with a company called Jennifers. I thought I would just send a hug for all of your trouble....

 

[shamrock bunch]

WTG Gaspode! Let us know when you "officially" have the bed.

 

[Gaspode]

Not to worry SB! I will do. I don't know what I will do if it doesn't show on Tuesday tho LOL

BTW. I estimate I've spent nearly $30 on phone calls to them! I shall be getting a copy of the bill (itemised) to send in with the letters

Cya,
Gaspode