Can I check if points are banked??

[Greysword]

This is the main reason I decided to go direct with DVD. The money savings wasn't as important as making sure things went smoothly.

 

[mjc2003]

Yes, I am complaining. If you don't want to hear me complain, then read no further.

I have had terrible communication while trying to make my resale purchase. I do get it, to an extent. I know they are busy, but, if I am forking over thousands of dollars, then I expect some communication.

I have been trying to find out for three days if points for 2010 have been banked or not. I finally very sternly explained that I wanted proof, and if it couldn't be produced, then I would not be making the purchase. I received an email within 20 kind telling me the point verification sheet has been ordered from Disney. Finally!

I have also now faxed my contract three times, I have gotten the successful transaction sheet everytime. They have yet to receive the fax successfully, and the numbers have been triple checked.

The communication has really just been terrible. The way I see it, you knew you were going to be super busy, so, having a plan to deal with the number of contracts coming through should have been in place prior to now.

I keep getting apologies, that is great, but at what point do you decide that it is just a bad deal?

I think you have to take a deep breath and realize that you are trying to buy a resale contract during what may end up being the busiest resale week the resellers ever experience. You have to give them some latitude. They are not going to hire extra help for 1-2 weeks, and I'm sure they're doing their best. If the fax machine is not working, then this is a logistical issue that can/will be resolved.
As for the points, this is all verified via Disney so I'm sure they were just waiting for an answer. Again, Disney is probably pretty jammed up this week as well.
If they are answering the phone, and are being apologetic, then I would give them the benefit of the doubt. It's Monday, at this point all you should realistically be adamant about is that it reaches ROFR by Sunday.

I started working with Fidelity 4 weeks ago, and found them to be great. However, I've had a few questions and have found them to be busier and busier as the last 3-4 weeks have progressed.

Only you can decide if the deal is bad and you should walk away. However, I would delineate between this being a bad deal, and the reseller just being busy. If the price, UY and points are to your liking, I would offer that you just step back and let them get their work done.

I know this is really frustrating, and when you start the buying process you want everything to happen at once. I was the same way a few weeks ago. But this is a unique week to say the least, so try your best to appreciate that.

Again, if you feel it's too much for you and you want to walk away, that's entirely your decision, but your reasons above are temporary issues, nothing that I would say warrants killing the deal.

Just my two cents.

 

[DVCconvert]

This is the main reason I decided to go direct with DVD. The money savings wasn't as important as making sure things went smoothly.

For as much as $50 +/- per poinit it ot buy you something!

 

[3girlsfun]

I apologize for posting a 2nd thread that was similiar in nature to the first thread. I posted this 2nd thread because I was at work, on a slow connection, on my iPhone. It would have taken forever to load an additional thread. At any rate.....I wanted to give a bit more information.

I always wonder how tone is coming across in a posting, text, email, etc. I am not yelling, I am not screaming....I am just trying to get information. Like I said, I do understand they are busy. I feel I have been willing to be understanding to the busy situation. When I say I would make plans for the upcoming busy time, I would have exact plans in place to deal with the surge of numbers that would be coming in. I would also give information to my buyers and sellers so that they would know what to expect, turn around time, etc. I worked in real estate, I understand how annoying the person calling all the time is, but, that is your job...you work for the buyer and the seller. You have to deal with the phone calls, and relay information. You are the middle man. I have not said that anyone has been rude. It has just been a lack of information. All of my additional information I have gotten, I have gotten from the Dis, or from Tour Guide Mike sites. Thank goodness for these two sites, or I wouldn't have a clue what the process is really like.

I did get a return email from Rachel who works on Sharon's "Team." It was a short, concise email telling me my contract was received. That is all I needed from the beginning. (In addition to understanding if the points are banked or not.)

The request was made to Disney today to look into the points, and I received this information as well in an email, again, all I needed, a short, concise email with the information. I was mostly bothered that I was being told one thing, when in fact, they really didn't know if the information they were giving me was correct or not.

I think all too often we tend to take the other people's side. I have seen this in so many postings recently about the resale market. You the buyer, and the seller are a customer. We will all have various differences in services, as well as expectations. I think that I keep hearing the same thing...be patient, it is a busy week, etc. From my perspective, the service providers knew it was coming. It seems that the advice is to stay on top of everything, but, when I say that I am being proactive, people suddenly say, be patient.

If it wasn't for the postings, PM's, etc. I have received on the Dis and TGM, I wouldn't have known how on top of things I needed to be. Thank you!

I just hope that someone else who may be going through this sees my posting, and gets some good advice from it.

Another thing to remember, we are all on the Dis, and I think we get spoiled by Disney service. Stepping back and realizing I am not dealing with Disney is the first step.

I have said to my DH several times that I wish money didn't matter, then I would go straight to DVC and make the purchase. They are awesome to deal with, no matter how many questions I ask, and how many times I have asked it!

 

[3girlsfun]

This is the main reason I decided to go direct with DVD. The money savings wasn't as important as making sure things went smoothly.

I totally understand. If the money wasn't an issue to me, I would already be an owner, and I would already have my DL reservation made for the 1/2 marathon. I would have my October trip reserved at AKL, and I would have something booked for Marathon weekend at WDW in Jan. I think knowing I need the reservations made is making it all the more stressful. I know for add ons we will have to go through Disney directly because we feel the benefits are important, even though they are not a "great" use of the points. We like knowing we have the options. I do look forward to dealing with Todd again at Disney, and truly feel horrible that I am not buying from him.

 

[3girlsfun]

Another reason I have been so stressed about making sure the points are banked is that I was told that it would be 60 days until we close from when the contract is sent to ROFR. So, that would put us after the banking window.

 

[Deb & Bill]

...Another thing to remember, we are all on the Dis, and I think we get spoiled by Disney service. Stepping back and realizing I am not dealing with Disney is the first step. ...

If you think their communication isn't that great, wait until you become a DVC member and find out they don't communicate at all with you regarding policies and changes until long after the fact. DVC doesn't always have that great of service.

 

[3girlsfun]

Deb, Oh no, not what I wanted to hear! I am going to only think good thoughts, go back to being in Disney oblivion!

 

[Deb & Bill]

Deb, Oh no, not what I wanted to hear! I am going to only think good thoughts, go back to being in Disney oblivion!

Aw, go ahead and enjoy your pixie dust for a while. You'll have some good times before the stuff hits. Then you can complain with all the rest of us.

 

[DVCconvert]

You'll have some good times before the stuff hits. Then you can complain with all the rest of us.

Ah..... the eternal optimist.
Always looking forward to that 'Great Big Beautiful Tomorrow'.

 

[CarolAnnC]

These two threads have been merged as they are on the same topic. Thanks all..

 

[JimMIA]

I think all too often we tend to take the other people's side. I have seen this in so many postings recently about the resale market. You the buyer, and the seller are a customer. We will all have various differences in services, as well as expectations. I think that I keep hearing the same thing...be patient, it is a busy week, etc. From my perspective, the service providers knew it was coming. It seems that the advice is to stay on top of everything, but, when I say that I am being proactive, people suddenly say, be patient.

I don't think you've been unreasonable at all. I personally think you have received substandard service.

In fact, I take kind of the opposite view of people being too busy to do a good job. If someone is too busy to do an acceptable job, I would be much LESS likely to accept their excuses and lack of information, and much less likely to trust their good intentions.

Sure people say, "Oh well, they are very busy..."

But what will those people say when the broker's negligence causes you to lose those points which should have been banked?

"Oh gosh....that's AWFUL!"

Unfortunately, that won't help you much. You have to protect yourself. You don't have to be nuts about it, but you need to take reasonable precautions to ensure that you actually receive what you think you are buying.

 

[3girlsfun]

Thank u for the encouraging words!

 

[JimMIA]

If you look at Havana's thread about waiting for the seller to submit paperwork, you'll see that the seller's account was "not current" and they were not able to bank the points. (In other words, they hadn't paid their 2011 dues.)

Your account may be a similar situation, but hopefully you'll close in plenty of time to bank them yourself if that's the case. Check your contract and see when the projected closing is...

 

[disneyfam27]

I can tell you from experience that Disney will work with you on a re-sold contract if you miss your banking deadline. I bought a SSR contract in 2009 and it had all of the 150 2008 points available as well as another 150 coming. Since the UY is Dec I had until 7/31 to bank the points. Well the contract closed on 7/18, but for some reason it took an additional week after I was added to the DVC system (which took about a week also) to add my points. I kept calling everyday to check on them and MS told me not to worry, that if my points did not show up by 7/31 I would still be able to bank my points because I was the new owner of the contract and they understood that I couldnt bank the points that had not been added to my account yet.

Luckily the points did show up right before the deadline, but it made me feel much better in my choice to buy knowing that DVC would work with me. So keep the faith!

 

[3girlsfun]

This is definitely encouraging to hear. I have not heard anything back. The seller has until tomorrow to return the signed contract, so, I guess I will know something. If I haven't heard anything by 5:30pm tomorrow, then I'll be canceling anyway. I'm crossing my fingers.

If it doesn't work out, then I wonder if that would leave me enough time to offer on a different contract....although, right now there are no contracts that meet our needs.

 

[EWL]

Yikes. This makes me wonder if I should even call Fidelity this morning. They have one contract I am interested in, but time is short. And they never answered my email inquiries of two weeks ago...

TSS has two possibilities and they have been super responsive, it's just that the UY on the Fidelity one was slightly preferable.

Is it acceptable to make offers on several contracts at once or is that not done?

 

[DVCconvert]

EWL wrote:

Is it acceptable to make offers on several contracts at once or is that not done?

below is a recent discussion you might want to read. I think it all depends on the intent.


http://www.disboards.com/showthread.php?t=2675572

HTH

 

[EWL]

EWL wrote:

below is a recent discussion you might want to read. I think it all depends on the intent.


http://www.disboards.com/showthread.php?t=2675572

HTH

Right-- thanks. I'm not thinking that I would make an offer, have the seller accept it, sign an agreement and then back out if something else came through. If I make an offer and it is accepted, then I'm done in my book. I'm just wondering if I call and make several offers and require a response as quickly as possible, then agree or not on whatever comes back, if that is OK? Do I need to make an offer on one and then wait for a response before moving to another? Because there just doesn't seem to be time for that...

 

[DVCconvert]

Do I need to make an offer on one and then wait for a response before moving to another? Because there just doesn't seem to be time for that...

You can always make it a requirement for your offer that the buyer has to respond by X o'clock on Y date - and if they don't/can't, move on to the next contract of interest.