Can anyone contact MS today??

[MikeJ]

I've been trying for the past 3 hours to contact MS (gotta pay my dues bills, dontcha know ), but all I've been able to get all morning is a busy signal. Are they flooded with calls with people booking the Anniversary Cruise, or is it phone problems? I can't believe that I haven't been able to get through to at least be told "all our agents are currently serving other customers, please do not adjust your set". I have never had this much trouble trying to contact MS.

First the problems with the switch of the DIS to a new service provider, now this. Argh!!

- Mike

P.S. Not 30 seconds after posting this, I finally got through to Member Accounting (typical, ain't it? ) only to find out that their office is closed from 12:30 to 1:30. My suspicion is that there is a giant conspiracy afoot, and that I will call back after 1:30 only to continue to get a busy signal. Sigh.

 

[Beth]

The Boards haven't really been down, MikeJ - we've all just been conspiring against you!

Seriously - the phones are flooded today, in part, because of the holiday yesterday. I finally got through after a few tries ealier today.

Good Luck!

 

[MikeJ]

Ah, I forgot you guys had a holiday yesterday, which would make today more like a Monday. That would explain much. I know better than to try and call on a Monday. Unless, of course, the Monday is really a Tuesday after a holiday weekend which we don't celebrate in Canada....

Forget it. I'm going back to my conspiracy theory...

- Mike

 

[PamOKW]

We're also 11 months from Christmas Week 2003. I bet the folks at MS are tired when they go home this week.

 

[CarolA]

It seems to be a bad day there. I called first thing this morning and got thru pretty easy, but it took me forever when I had to call back to change something this afternoon. I think it is just a build up from being closed yesterday! Keep trying!

 

[adamak]

I have the same problem. just kept getting busy signals. I think something is wrong with their lines, since the auto-greeting message should pick up even if there are floods of calls.

It's now 1:35pm, and still getting busy signals.

 

[Lora]

Our waitlist request for October came through...I got a message from MS while I was out this am. She gave me until Thurs. 5pm to confirm...I guess it's a good thing she gave me so long because I can't get through either.

Very glad about the waitlist working, though!

 

[DaveH]

I kept hitting redial this morning . after about 20 tries I got to be on hold for awhile. Then I was able to book my vacation for Dec 1 - 8.

 

[Firefighter Mickey]

Originally posted by adamak
I have the same problem. just kept getting busy signals. I think something is wrong with their lines, since the auto-greeting message should pick up even if there are floods of calls.

It's now 1:35pm, and still getting busy signals.

It still takes a phone line for the auto-greeting to be able to answer the phone (at least you can think of it like this); if all of the phone lines are busy, then the only thing you can get is a busy signal.

 

[AnnaS]

I had the same problem when I called to charge my dues. Very frustrating. I don't have time to dial and re-dial. Always busy, when I got through, out to lunch.

 

[adamak]

I still cannot get thru today. I had 7 tries throughout the day. No luck. Very frustrated indeed.

 

[CaptainMidnight]

What's the deal? I tried several times with no luck!!!!

Whos minding the store?

 

[Granny]

11 months from Christmas.

'Nuff said.