Called Disney to Complain

[cranbiz]

Yes, I agree, I cancel everything as soon as I book my prefered ressies. I'm still puzzled at why a company this size does not have a betterr IT team than this. Their web-site could be so much better and user freindly.

It's called outsourcing.

Disney got rid of all the CM's in IT except for high end Project Managers. The day to day stuff is all done by ACS. No more CM's in IT.

 

[Mouseaholic!!!]

It's called outsourcing.

Disney got rid of all the CM's in IT except for high end Project Managers. The day to day stuff is all done by ACS. No more CM's in IT.

Were they part of the "downsizing of middle management that would not impact our guest experience" last March or was this another time Disney fired departments?

I wonder?

 

[Condorman]

I heard of another complaint:

A husband and wife were planning on visiting Disney's Grand Californian Hotel & Spa in Anaheim, but when the wife called ahead to find out if the gift shop carried off-the-shelf medical insurance, they were told it wasn't available. The guest's wife went mental and is now blaming Disney for ruining their entire marriage.

If you ask me, some people find evil in every newborn baby.

 

[Mouseaholic!!!]

I heard of another complaint:

A husband and wife were planning on visiting Disney's Grand Californian Hotel & Spa in Anaheim, but when the wife called ahead to find out if the gift shop carried off-the-shelf medical insurance, they were told it wasn't available. The guest's wife went mental and is now blaming Disney for ruining their entire marriage.

If you ask me, some people find evil in every newborn baby.

You gave an excellent example of the new reality of Disney.

Grand Cali is our favorite Disney hotel. We take the trip from the East Coast often...next trip in a month.

The gift shop in the Grand Cali has an excellent selection of OTC meds --- I know because a friend on a trip a few years ago developed a nasty cold and I was on a mission for OJ and cold meds. They had everything that couple should have needed.....and the CM in the store had quick answers my questions - and others in the store as well. Answer to questions inside AND outside the store.

Your story is a very good example of the effect of lack of CM training now. This would not have happened if Disney was still investing in training for staff.

You are absolutely right. Far too many people today immediately jump into a personal attack when someone does not have the answer they like.

In the past, well training CM's would have had the answer - this should have been an EASY one!

 

[racefanof88]

My problem with this is when we were at Disney 3 weeks ago my DS came down with swine flu. We had two days of our 7 night 8 day trip left(we were leaving on Saturday and DS woke up sick Friday. We had to leave at 9am to head home to get him medical care. I called and canceled an ADR we had for Grand Floridian Cafe at 1:50 pm. There was NO WAY I could cancel 24 hours in advance because I had no way of knowing my DS was going to get swine flu. I also ended up with it a couple of days later. I would dispute ANY charge made to my CC for a service I did not receive.