My work schedule ( 6 days a week, early morning to early evening) prevents me from being able to call for my reservations, so we usually have to make them online. The one time we got exactly what we wanted, was at our home resort (VB), in May of '05.
Now don't get me wrong, we have always ended up with great accomadations, and we will continue to go to WDW as long as flight costs are reasonable.
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Oh, that is a bummer. I definitely heard making reservations online really diminishes your chances of getting what you want. I would either have a trusted family member make the reservations for you or I'd call on my lunch hour or break from work. Hopefully, you figure out something that works.
With one of my timeshares the office is in Florida and it opens at 7 am so I'm up at 4 am making my call. But I'll do whatever it takes to make the reservation.