BWV check-in nightmare

[Dean]

Originally posted by mitcam
I can't completely agree with Dean. I think they got off to easy!

My point was the OP put herself in this situation with the request itself and thus the outcome was predictable, not excusable.

 

[mitcam]

Sorry for misunderstanding what you were trying to say! So for the record - I guess I DO AGREE with Dean

 

[Disney Enthusiast]

You must have been mortified. Hopefully this didn't put a wedge between your DH and you.

And as a previous poster mentioned, if your SIL is known to cause trouble and be difficult when in family situations, then maybe it's time this came to a head and she wake up and smell the roses. Sounds like she needs a wake up call. Maybe there is a silver lining here and she needs to know that the rest of the family is avoiding her and maybe she'll change her ways. Maybe not. But you might have done the family a favor by letting her know finally what the rest of the family has been wanting to tell her for a long time.... that she is a pain in the neck. If she smartens up soon, the upcoming holidays could be much more enjoyable for everyone.

Anyway, don't feel too bad...... something along these lines happens to a lot of us out there. As a previous poster said, she's the one who put you in the position of having to fix and rearrange things to make things go more smoothly. So don't beat yourself up over this..... She's the culprit, not you. I'm just so sorry you had to go thru that in such a public way. I could see your tears streaming down your face as you were describing it. I just want to shake the CM and say, "What were you thinking?" But then I remember how often my DH and I have to deal w/ our employees saying "dumb" things right in front of the customer, as our faces turn red and we try to reconcile. There are so many people who just don't read, listen or think these days. Argggghhhhh!

 

[dcfromva]

Mic,
Well, I am wondering if in maybe 10 years time you all will be able to look back at this and laugh... (I hope so).
Thank you for sharing your story. I can think of situations where I might be tempted to make a simliar request. You were trying to look ahead and difuse at possible situation and I am really sad it didn't work out well for you. But, you know what--at least you tried.

-DC

 

[Mic]

Thanks to all for the words of encouragement! I do see now(hindsight is 20/20) that I should have made completely different requests for each room. However, SIL ended up being where I wanted to be(at the end of the hall, away from the elevators). I think the room was 1123, a studio. We were in a 2-bedroom very near the elevators(4073 & 4075), which is in the general area SIL would prefer to be. Views matter to me more than the distance from the elevators, but she's all about convenience. My youngest asked why my SIL thought she was "somewhere in Egypt"...I think that says it all about her feelings on her room location! It seems the room assigner had mixed up the room requests all around! The BW manager did apologize several times, but the damage was done.
As for the room-ready time, I was informed that the confirmation says "check-in after 4 PM", which is just a little vague in my opinion. And I haven't taken the time to confirm what the front desk clerk said about check-in being 4:30 PM...I've never seen it written that way, but my DVC contract is several pages long. It's possible it's in there somewhere. To be honest, after my SIL was told about the room requests, nothing else seemed important, not even the fact that I was not welcomed home once.

 

[Granny]

Sorry to hear about your nightmare check-in experience.

I think it is valid to post here as it might help others....and we appreciate sharing your story, as difficult as it was.

 

[Dean]

Originally posted by Mic
TAs for the room-ready time, I was informed that the confirmation says "check-in after 4 PM", which is just a little vague in my opinion. And I haven't taken the time to confirm what the front desk clerk said about check-in being 4:30 PM...I've never seen it written that way, but my DVC contract is several pages long. It's possible it's in there somewhere. To be honest, after my SIL was told about the room requests, nothing else seemed important, not even the fact that I was not welcomed home once.

I don't think there's anything in the contract but there has been notification of the membership by MS as to the "after 4pm" check in. While most of the time the rooms are ready by 4 pm, at times they take this as a license to be lazy or at least, inefficient. IMO, there is no excuse for a room not being ready by 4 pm unless there was a natural disaster like a water main rupturing or the like.

 

[Sammie]

I knew the outcome before even finishing your story. So sorry this happened, all I can say is I wish we had been able to give advice before you got there.

It seems to be human nature to the Front Desk to stand there and read the computer screen out loud while check guests in. I have heard some interesting things about people checking in at the same time we did.

 

[Pa@okw95]

My rule: Is don't ever ask for anything out of the ordinary; this day and age the best you can hope for is that the ordinary gets done.

 

[PamOKW]

Originally posted by CarolMN


I have found that it is really easy for a room assigner to glance at something and fail to see the "not".

This is the same advice I got from MS. They said many people are adding "not handicap room". First, they say the likelihood of getting a handicap room is slim. Second, the room assigner sees "handicap" and isn't that familiar with "not handicap" -- Guess what you are likely to get? I thought maybe that's what happened with you -- that they put you next to each other when they saw a request to do with another family. I'm very sorry to hear it wasn't that simple.

As to this situation, I remember when you debated how to handle it. I'm terribly sorry it turned out so badly -- I think you knew in the back of your mind it could happen. I'm just so sorry that it did.

I guess maybe the thing to do in a case like this is to make the request verbally at check-in and hope for the best at that point.

 

[MiaSRN62]

Mic ~
So sorry to hear of this unfortunate incident and the pain it caused. Hoping time will heal all wounds for you all.
Take care,

 

[gritzel4]

oh my god !

 

[Beca]

Originally posted by Mickmse2002
You gotta hate it when things like this happen. I usually avoid this potential by completely alienating most of my family prior to any trips, this saves me the trouble of having to invite them to go anywhere with me. Remember, you can choose your friends but not your family.

hehehehehe!!!!!




Mic...All I can do is this....

Beca

 

[canwegosoon]

The sad thing is that if you made no requests, how much do you want to bet your SIL would have been far away, anyway. Some times you can't win....didn't she understand you were just trying to facilitate a little privacy/down time for each family group. The CS is inexcusable, just typical of the current work force...no pride in doing a professional level job, no matter what the title (or lack of one).