We bought a bed at a mattress store one time that was a Eurotop, very soft on top. We liked that about it. When they delivered it, we set it up with sheets and lay down on it and it wasn't cushy at all. We called the mattress store, they sent someone over right away. When he inspected it, he said they had left all the pillow top/Eurotop off of the mattress. They ordered us a new bed immediately.