But I even asked!

BirdsOfPreyDave

Disney Lover, DVC Member, SSR Fanatic
DIS Lifetime Sponsor
Joined
Jul 22, 2006
Messages
5,539
Thank you so much to the very understanding manager at the Garden Grove the other evening who didn't make me go all the way back to the Beach Club Villas to get my wallet!

On the spur of the moment, we decided to get off the Friendship Boat at the Swan and Dolphin on our way back from Hollywood Studios the other night. We'd never been inside, and decided to check out the restaurants there. The problem was, we don't typically take credit cards to the parks with us -- just our room keys.

We looked around and decided the Garden Grove looked very nice. It was just 5:00, which is when their dinner service starts. We stopped at the hostess stand and asked if there was a table for 2 available. Yes, there was. Then, I showed her my Beach Club Key to the World card and explained that it was all we had with us. I asked if they took it, because I knew some of the WDW Resort benefits don't apply to the Swan and Dolphin. I wasn't sure if room charging was one of them or not. She replied that yes, she had seen those cards before, and we could use it to charge our meal. Oh good, I thought, I don't have to run back to get my wallet.

We had an absolutely wonderful meal. I especially loved the soups, and went back for multiple bowls. The made-to-order rissotto was also excellent. And we couldn't beat the character interaction... Arriving exactly at 5:00, we were the only table there for quite some time. When Minnie Mouse came in, there was no one else for her to visit. She actually pulled up a chair and spent about ten minutes with us. We got lots and lots of pictures; but have you ever tried to hold an extended conversation with a characater who can't talk back? :rotfl2:

Then the bill came... and guess what... :sad2: I should have gone with my instincts and asked about the room key a second time when we sat down at the table. As I suspected, the Swan could not take our Disney room key for the payment. Fortunately, after swapping some phone numbers and personal information, the manager allowed us to phone her back with our credit card number from our room. It wouldn't have been extremely inconvenient to go back (we were just across the water at the Beach Club villas), but as it was raining cats and dogs, it was nice not to have to go back out.
 
it's nice that the manager was accomodating; I could only imagine what happened to that hostess afterwards! Can you say better training? LOL
Glad it worked out and that you had a good meal; I don't see a lot about this location on these boards.
 
I'm so glad it worked out for you. And you had a good meal and experience. I agree, the CM needed better training. At least they ALL made it possible for you in some way.
 
I stayed at the S/D in June and was amazed by the wonderful restaurants there that sit empty while everyone clamors to get a mediocre meal at some Disney establishments.


BTW the Garden Grove and several of the other S/D eateries give a AAA and DVC discount of 20%.:thumbsup2
 



Receive up to $1,000 in Onboard Credit and a Gift Basket!
That’s right — when you book your Disney Cruise with Dreams Unlimited Travel, you’ll receive incredible shipboard credits to spend during your vacation!
CLICK HERE


New Posts







DIS Facebook DIS youtube DIS Instagram DIS Pinterest DIS Tiktok DIS Twitter DIS Bluesky

Back
Top Bottom