We've been here since Monday and other than Monday afternoon when we arrived, have park hopped every day and the only time we had problems was at AKL yesterday around 11. We walked to HS from Dolphin and took a but to the lodge from there. They actually sent a little shuttle van because the only other couple in line had been waiting 18 min. when we got there. We walked around the lodge looking at the decorations and grabbed breakfast and were back at the bus stop around 11 or 11:30. We were heading back to HS. We watched 3 AK buses come in a row, back to back, there was one literally stopped right behind another one and 4 Disney Springs buses came and went, again two right in a row. One MK one came in and went and one Epcot. We waited about 45 min. before the HS one showed up and by that time the bus stop was jammed. That is the only problem we've had. We were going to take one to MK from HS around 9:30 last night but that stopped was longer than at least two buses would hold so we walked to BW and got one there. We thought about using the new PHs service but ended up no doing it because we only went park to park once, we were resort hopping in between parks so it wouldn't work.
And, in the past we've been there just before Christmas when they were training drivers for the increased holiday schedule to accommodate the additional passengers. OP didn't really say if the buses were coming and they just had to wait or if it was just that long without any buses at all.
