Brutal Customer Service at 'Fort Wilderness'

[chloelovesdisney]

Well that stinks. I've shipped things home from WDW resorts on a few occasions and have never shown receipts. It's a good thing they have never asked for them because I don't keep them till the end of the our stay, I toss them each night.

 

[maxiesmom]

Sorry you had a bad experience. I'd give them a call/email for sure.

I agree!!!!

The person you talked to when you called down was indeed at a call center. You don't get the resort when you call. And they did give you the right information. The CMs at Fort Wilderness messed up, big time.

 

[North of Mouse]

I find the title of your post excessive.

I agree also - thought from reading the title you had been physically attacked!

But, I'm not disagreeing with your treatment - that should not have happened at all! They should all be in 'the know' of how your things should be shipped - no need for the run around!

 

[Carrie in AZ]

The service you received was definitely brutal. I simply cannot stand being told one thing and then the next person knows nothing about it. When employees do not know their policies and procedures, it sends me to the moon.

There is definitely a "training issue" going on there, and you will be doing the resort a favor by explaining what happened. I have to think any GM of any establishment would like to know what transpired so that they can take the steps to "re-train" and employ a cohesive team.

And, I also agree with you that handing over your stuff and credit card number without a receipt or any type of tracking is unsettling at best. They should certainly have carbon copies of the forms and be able to hand you one of the copies or have perforated receipt they can rip off and hand to the customer. Sheesh, how hard is that?

You have definitely helped others here by posting your experience. Thank you! I will keep all of this in mind if and when I choose to ship items home. Heck, I didn't even know you could do this, and we have been to DW many times and always stay on-site, so that is some new knowledge for me right off the bat!