Originally posted by Bojangles
Some people here have posted that they have had success by "looking really upbeat and excited" at check in.
On our most recent trip, the guest in front of me was SOOOOO incredibly rude. It was very slow at the moment, so there was only one CM at the check-in desk, and I was the only other person in line. This guest was screaming (literally) at the CM how her entire trip had been ruined because no one had told her how big the resort was, her ice maker didn't work and she had to walk 20 miles to get ice

, she had to wait over 15 minutes for a bus!! (GASP!), and she had to walk past TWO buildings to even get to the bus stop! This CM had to be the most patient person I have ever seen - never quit smiling, kept offering suggestions, offered to let her speak to a manager - which of course she didn't want to do because that would "waste even more of my time!" The whole scene was pathetic as her beautiful little daughter all dressed up in a princess costume stood next to her spinning around and having a ball dancing. The little one definitely "got" Disney - Mom, not so much. She finally stormed off and as I was walking up, she turned around and yelled back, "Now where's the closest bus stop from here?" The CM told her it was just right across the street from where we were. "ACROSS THE STREET!!!! OMG!!!" I couldn't hold it back anymore and I know she saw me laugh because then I got the evil glare!
Anyway, when I got up to the desk, the first thing out of my mouth was that I promised to be nicer to her than the previous guest. I was very friendly and outgoing, and when it came time to assign my room, I requested what I wanted and told her I promised to not yell at her if she couldn't find one. She laughed and said, "I will kick someone out if I have to so I can find you the perfect room!" Of course, she was kidding, but we got the exact building and floor that I wanted - excellent location.
My best suggestion is to be nice and friendly, and I'm sure they'll do what they can. Knock on wood - we have always got exactly what we requested on every trip.
P.S. - ironically, saw the crazy woman the next day at MK, and she was dragging (again, literally) her little girl behind her with a huge scowl on her face. I know you never really know what's going on in a situation, but goodness, all I could think was, "Why did you bring her to Disney World if you intended on being miserable the whole time?"