We have been talking about the pricing pain points and the pros/cons of different FP services. I posted yesterday how I couldn't understand how some people were not researching their several thousand dollar vacation. While I still stand by my thoughts that researching any thousand dollar purchase I super important, after thinking about this overnight. I think the problem with planning a Disney World vacation is that it has just become cumbersome (overwhelming for some).
Disney build all of these different systems:
Special Offer Discounts
Advanced Dining Reservations
Special Experience Reservations
Special Tours
Holiday Parties
After Hours Parties
Fireworks Parties
Early Morning Hours
Extended Evening Hours
Theme Park Tickets (and how much they cost on the particular days you are booking)
Park Hopper
Water Parks and More
Theme Park Reservations
Memory Maker
Photo Pass
Mobile Ordering
Genie
Genie+ w/ Lightning Lanes
Individual
Lightning Lane Selections
MagicBands and MagicBands+
All of these system were built with the goal of (not only profit but...) enhancing a family's vacation; and they all sound real nice. But Disney is really bad at implementing ideas.
All of these system are separate. None the systems come together seamlessly into one vacation planning package.
There are many different windows for planning. 120-day, 90-day, 60-day, day off etc. Different phone numbers. Some are done only on the website, some only in the app, some only on the phone.
Instead on planning your vacation all at one through their website (or a
travel agent) you have to navigate several different calendar dates and contact points, to put together what has become a piecemeal experience.
While I (and others on this site) are experienced pros and can pick and choose what we want to book on any given vacation, leave the rest on the planning floor, less experienced travels may miss a deadline or not understand the difference between having Genie and having Genie+,
Any reasonable person is capable or going through all of this and picking an choosing the piece that work for them and what they can afford; I stand by this 100%. But Disney has made it way too difficult to go through all of their systems to make those vacation decisions. Some people will never even see most of that list on the website because it isn't part of the user experience workflow of picking dates, hotel and tickets.
If everything in that list (and all of the other systems that I failed to think about) where part of the start-to-finish plan a vacation planning process on Disney's website, then a lot fewer people would get lost and become overwhelmed or frustrated with a Disney vacation.