Bounce-back offer advice needed...(long...SORRY)

3PRINCESSMOM

Used to be 3PRINCESSMOM, but alas she nows has a P
Joined
May 31, 2003
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783
I asked this soon after I returned last November, but did not get too many responses.

The CM I got on the phone (I called from the Pop registration desk at the time of check-out), was not very pleasant. She stated that my reservation for the bounce-back was limited to only members of my current trip party. That, for us, would exclude my husband and toddler son, as that trip was a "girls-only" surprise trip and our August trip would be a family vacation. My aunt, who I was travelling with, was standing next to me at Pop on the phone with a bounce-back CM who was allowing her to book 2 rooms, on 2 separate reservations, to include various extended family members.

So, in summary, as a group we have 3 reservations. We have all but 2 members of our travelling party listed on the various reservations. There is "space" available for those 2 travellers when you consider room capacity (Pop - 4, plus toddler under 3). What we would like to do is move one of my daughters to another room and add my husband and toddler to my room.

1) Does this seem reasonable/possible to do?

2) Who should I contact to get the best results? Include a phone number, too, if possible.

Help, please & thank you!
 
Of course I'm not 100% confident about this.. but my advice would be to call the main reservations number.

If they can't help you with this - they should be able to talk to Guest Services who should be able to sort this out for you -- I would think.

Knox
 
The CM and you had a misunderstanding. You can only book one room per person who actually stayed on the WDW resort property but others can stay in that room with you.

It was explained to me this way. We had 3 people staying at CSR in December. I could have booked 3 rooms, one in each persons name. In this instance though I just booked one room in my name. I was told I could add anyone to my reservation but I couldn't change the number of rooms. So right now I can add 3 more people to my reservation since 4 can fit in a room.

You should be able to call the normal CRO line (407) W-DISNEY (934-7639). That's the line I called when I changed my dates for my bounce-back reservation so I'm pretty sure they'll be able to modify your reservation. YOu might have to have your Aunt call to add your daughter to her room since she controls that reservation. I'd probably have your Aunt call first just in case something goes wrong, that way your daughter will still be registered in your room.
 
what is this bounceback program people are speaking of and what does it entitle you to? I keep hearing about it but i dont' know what it means. please help canadian guy! thanks.
 

what is this bounceback program people are speaking of and what does it entitle you to? I keep hearing about it but i dont' know what it means. please help canadian guy! thanks.


This was a promo to guests staying on site at during Nov & Dec 2006. They were offered a free dining promotion for August & Sept. 2007. I think those dates were a few weeks before and 1 week after the current FD promotion.
 














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