We had ComAir from Toledo to Cincinnati and then on to Orlando on Delta. Our flight was scheduled for 6/16 and with the latest rejection of mediation by the pilots, we are all but assured our flight would be cancelled on 5/15.
I called Delta and had a rather surly reservationist who rebooked us out of Detroit Metro on a very early Delta to Atlanta to Orlando flight. We were then told to head to a ticket counter and get reticketed. As we drove to the Toledo airport, we were discussing how it would be better to go late in the afternoon on Friday 6/15 rather than the EARLY, EARLY flight we were rebooked on.
When we got to the airport, the Delta personnel at the counter couldn't have been more polite. She said she would gladly change our seats to Friday 6/15 at a time more conducive to our needs since "after all, it's not your fault that you can't take the booked flight".
We were thrilled! Now we will be sleeping our aiport night in Orlando and will be up with the birds to check in at Polynesian on Saturday 6/16! I love it when a plan comes together.
Now, my only concern (and I'm going to place a different post to get an answer) is the gate agent did not reticket, rather she printed out the new itinerary page and told us that our tickets would be fine despite the date/flight changes. I did check through the automation system and we are, indeed, booked as planned.
If you book a ComAir flight AND it goes bad--the Delta counter people surely did right by us! It is an even better situation than our original plan!