Booked through Travelocity, Northwest rescheduled flight, now what??

[Jeanne B]

I have a co-worker who was booked on a flight to depart at 6:00 a.m. this morning, Northwest rescheduled his flight to depart at 4 pm this afternoon which doesn't work since this is a business trip.

Can he cancel without penalty through Travelocity since Northwest canceled his flight and rebooked him on a new one that's 10 hours later?? I'm trying to do it online for him but I'm getting technical difficulty error messages...ughh!!

 

[allforpooh]

Have them call the Travelocity 800# and they will help them find another flight. I am pretty sure if it is more than 2hrs form original time booked them can get a refund. Also they are pretty good about looking for a flight closer to their original flight time.

Denise

 

[Jeanne B]

He called and was able to get a full refund of the original ticket price.

Thanks!!