I had done this to make sure the room type that I wanted was held. The room type / dates I want is still available online. I'm thinking I'm just going to book an '09 ressie online, then call to cancel the one I booked with the CM, rather than cancelling/converting it to an '09 ressie. I just prefer to enter flight info, etc myself, rather than read it to someone else to type. Any reason you can think of that I should not do this?