After reading these opinions, are there 2 Bongo's at WDW? We must have tried the evil one......
Food was lukewarm and bland. Not not spicy, but not spiced, i.e. needed salt and pepper, at the least. Almost no flavor. Cardboard describes it perfectly.
It was loud! Conversation across even our ridiculously small table was impossible. Service, when we got any, was bad. We were lucky to get any service though, as almost every member of the waitstaff I saw in action was standing around, chatting in small groups, trying to look fashionable. No drink refills, no follow-up on how was your food, no clearing plates, etc....
Bongo's was my first experience with so called "Cuban food", and I was not impressed. Having since tried authentic Cuban food at decent restaurants, now makes Bongo's seem that much more pitiful.
The walk-up window has saved me in a pinch, but going back for a sit down meal at that overpriced tourist trap is not in our future.