I am in full agreement with folks on the unfortunate 5 hotel/1bus route policy. In my family our transportation isssue is my wheelchair-bound 6 yr old (who, by the way, becomes Royalty when he arrives at WDW). We had a choice of BCV, BWV and waiting for resales or SSR, and we went with BWV. This was our reasoning:
-Most of our favourite resaurants are in the World Showcase or over at the Swan/ Dolphin, so BWV is nicely positioned for a pleasant walk before and after dinner. Also, we're close enough to Epcot that we could cut thru to catch the monorail to MK (about 1.3 miles, not too bad for first thing in the AM and since the grown-ups are in decent shape).
-both my son and 4 yr old DD Love riding the boat, and it's pretty easy rolling on and off the boats in a wheelchair. Plus my son gets to sit right up front in his wheelchair and flirt there is a lady piloting said boat. The boat gets up to 2 of the four parks.
-Given the unfortunate 5 hotel route policy as it is, we figured to board a bus to MK or AK we would simply cross the bridge and board at the Swan. Note that with a wheelchair, you really do have to get on at the first stop, or else the bus may become too full. We figured BWV would be closer to the Swan than BCV.
So that was our reasoning for buying in there, those plus the lovely rooms, nice views and all that other stuff. I certainly understand Kansas' frustration given her experience there. I really hope you write a nice detailed letter, Kansas, as Doc suggested. Even more, I hope that Disney will improve the Bus situation, so it doesn't start (or keep) turning folks off of this wonderful location.