Spicey, my cat, stays at WDW kennels and loves them.
Now he is a cat - but the cat cages are much, much smaller than the dog cages.
some of the dog cages are BIG.
Spicey start going when he was 3 months old, now he is 19 years old (will be 20 this May).
He actually eats better for me there than at home.
Anyway - I put him first - then the parks. I own at DVC (so I can go often) and this last year I have an AP (so again I can go often). I only go to the parks every other day - so that day I don't visit the parks - he gets really long, long walks. This is not possible for most people. they go to wdw to do the parks period. Not visit with their pet!!!!
I walk him at least 3 times each day. These are short walks on the hold he only wants to go outside for 10 minutes. Big exception is the night walk - he loves that one - it could be as long as 2 hours (if allowed). now if I want to see the fireworks - sorry he goes back in at 1/2 hours. But I make it up to him the next day....
there is a very strange lady at Epcot. She tries to get people to use other kennels. I have had alot of trouble with her. She use to bring the managers dog in the CAT room. I had told her repeately not to do this. Spicey is okay with small dogs - but he is terrified of BIG dogs....
this woman did not believe me - so I transfer Spicey to FW. I have not been back to Epcot since this time for long stays. I have looked in a couple of times. but until this woman is no longer there - he won't stay at Epcot overnight. I finally found the manger and complainted to her. She assured me her dog would never be in the cat room again....
Now I have left Spicey there for a couple of hours (staying at off site timeshare that does accept pets). and she was still trying to get people to stay at an offsite kennel.....
WDW needs to reassign her so she can't continue to do damage to their kennel program - my opinion yours may very greatly!!!!
Anyway that is probably who you talked to over the phone....take her instructions with a grain of salt. She is out to make people feel gulity for taking their pets to WDW....She has problems.....
Spicey loves FW - he also loved Epcot! - the people at the kennel know him and me (mostly - sometimes there is a new face).
When we are returning from a walk - he likes to walk into the kennel and right up to his cage. He would jump in - but I don't like to jump (he is 19) so I put him in it....If he was unhappy would he do this. Well this cat won't believe me - he makes it very, very plain when something is not to his liking....
He does NOT want to left at home with his brother and sister. (I get a friend, or pet sitter to visit with them). I tried that once. Talk about a MAD cat when I got back....
every animal is different - some love to travel - others hate it.
you can't judge your experience by others.