Blt front desk really

[cavesrus]

Show up at 10:10 pm with 3 people as front desk and be told they r closed and come back tomorrow morning! WAIT! Any one else ever have that experience? And to be honest she was plan rude about it! Told me to walk over to contemp and talk with them. Wow. Welcome home is right think I was talking with wife after a bad day!

 

[myzel]

This could become the "law of unintended consequences" the longer they are there talking the more people show up. At some point they must leave.

 

[Miked0292]

Should not happen no matter what , I have a family member who is a CM who is at the CR, I will bug them and find out if this is suppose to happen

 

[kmb584]

BLT has a staffed front desk from the hours of 7am - 10pm, so in all technicality the CM was correct when, at 10:10pm, she told you that they were closed. However, I find it unprofessional that she and two others were standing behind the desk chatting after close as it's a misleading scenario. When their shift was finished, they should have taken the conversation backstage.

 

[cavesrus]

Agreed and not send guests away. Never. Even if closed if u r out front and guest shows up you help them plan and simple. I do it in my biz my wife doesn't at her work. It happens. D,think it is strange not to have someone at front desk 24/7 as well.

 

[figmentfan6]

Bear in mind that it takes a few minutes to shut down the computers, put together their banks, and be ready to go. Especially if all three cast members have to walk backstage together with their banks (you can't walk alone with a bank of cash if the backstage area isn't accessible from the desk directly). Likely all of their computers were shut down and they were waiting for one last person to finish up. However, there should have been a manager-type to help guests who came up after closing, so those three CMs should not have been alone.

 

[Sammie]

As a DVC member I am surprised you were not aware of their hours. As stated, it takes a while for the computers to close down etc. Just as a Restaurant staff is still there after closing hours.

No excuse for rudeness but sometimes we all take rudeness when not given; when we don't get the answer we want.

 

[DebbieB]

BLT is the only DVC in a separate building that has a separate front desk. When it originally opened, there wasn't one, you had to go over to the Contemporary. They added it but with limited hours, when most people would likely use it. DVC members dues pay for the operation of the front desk.

 

[CNYDisneyFan]

I'm so sorry you had to experience that. That's not cool.

 

[maxiesmom]

As a DVC member I am surprised you were not aware of their hours. As stated, it takes a while for the computers to close down etc. Just as a Restaurant staff is still there after closing hours.

No excuse for rudeness but sometimes we all take rudeness when not given; when we don't get the answer we want.

Agreed. I know where I work once we shut down the registers we can't reopen them without them thinking it is the next business day. If the desk closed at 10 pm it is very likely they already had the computers shut down for the day and could not reopen them. I can see it would be a little aggravating, but you did arrive after hours.

 

[cavesrus]

There is the thing called disney magic. And well cast members r not suppose to losses it plan and simple! I'm personally not a high maintance person that asks for a lot. Cs yes. From disney cm very much so! Kind of like disney dinning with party of six or more out of the five places I have ate three the staff have been sub par! Due to they know they get 18% already. But that is a different topic. I love disney 85% of all r great but unfortunately that number is falling. Use to be 90's plus but the CS is starting to fall.

 

[cavesrus]

Arriving after hours I'm fine with being rude about it was my issue.

 

[3Gsandme]

What answer would you have like to have been given? You stated you arrived after the desk had closed. She wasn't nice enough? Or she didn't use magic to turn on the computers for you?

Disney IS Magical, but I'm always surprised at the number of people who think Disney isn't bound by the laws and rules of the rest of the universe. It takes time to deal with close of day stuff. It doesn't magically change because it's done on Disney property.

If the CM was rude, you need to take her name and file a complaint.

 

[snykymom]

There's a difference between "We're closed. Go to the Contemporary." and "I'm so sorry, we're closed right now and the computers have shut down. I'm sure that the front desk at the Contemporary can assist you. Would you like me to call them for you and let them know you're coming?"

It's all in the tone and how the information is conveyed. (It's as my father explained "tact" - the ability to tell someone to go to hell and have them look forward to the trip.)

 

[cavesrus]

Sny you r totally correct. Could said what can I do for u etc. wasn't trying to get some one n trouble or a coaching or fired. Just saying there is a way say go away with tact. Say ican take note for am crew etc. anything. Not we r close go away tone. But I'm done rain gone going to park to ave fun packed and stuff shipped home! Had great trip was just surprised by the actions is all.

 

[Sammie]

There is the thing called disney magic. And well cast members r not suppose to losses it plan and simple! I'm personally not a high maintance person that asks for a lot. Cs yes. From disney cm very much so! Kind of like disney dinning with party of six or more out of the five places I have ate three the staff have been sub par! Due to they know they get 18% already. But that is a different topic. I love disney 85% of all r great but unfortunately that number is falling. Use to be 90's plus but the CS is starting to fall.

Sadly there are always a few bad apples, hard not to have them with over 65,000 employees at WDW.

I just try very hard to not let the comments of a CM bother me. They should be on their game all the time, but maybe she worked a double shift, maybe she did not sleep well the night before.

Unless they just get vulgar, I ignore tone. It makes my day a lot easier.

Also what is CS, not familiar with your abbreviations.

 

[bumbershoot]

Show up at 10:10 pm with 3 people as front desk and be told they r closed and come back tomorrow morning! WAIT! Any one else ever have that experience? And to be honest she was plan rude about it! Told me to walk over to contemp and talk with them. Wow. Welcome home is right think I was talking with wife after a bad day!

3 guests at the front desk? 3 CMs at the front desk?

How could they have said "we're closed" to you that you wouldn't take wrong?

However, I find it unprofessional that she and two others were standing behind the desk chatting after close as it's a misleading scenario.

Where in the OP's post did s/he say they were chatting?

There is the thing called disney magic. And well cast members r not suppose to losses it plan and simple! I'm personally not a high maintance person that asks for a lot. Cs yes. From disney cm very much so! Kind of like disney dinning with party of six or more out of the five places I have ate three the staff have been sub par! Due to they know they get 18% already. But that is a different topic. I love disney 85% of all r great but unfortunately that number is falling. Use to be 90's plus but the CS is starting to fall.

I don't understand the first couple sentences at all.

If you're dining and are going to get the auto-gratuity, and service is bad, talk to someone THEN. Get a manager, turn the situation around. If it can't be turned around, get a manager anyway and talk to them about the auto-gratuity.

For the service at a restaurant, that's something you CAN do something about. With CMs that are closed and *have to go*, that's something you canNOT do something about. You're letting stuff go that you shouldn't let go, if you got bad service and didn't speak up at the restaurant.

Sny you r totally correct. Could said what can I do for u etc.

But she couldn't do anything for you, so what would be the point of wasting your time? I don't get it. "What can I do for you?" is an opening to you talking to them, and can you even imagine how annoyed you would be if she asked that, you answered, and she said she can't do anything for you???? Sending you to the proper place with employees who are currently working is the BEST thing she could do for you.

Leaving a message for the morning crew? If her computer was off, how could she do that? You don't want your confidential information on a post-it note all night, do you?

 

[ArwenMarie]

I think there is something wrong at BLT in general. We have stayed there a few times (paying cash through Disney) and the CMs are by far the rudest that I have ever encountered. Housekeeping is horrible too, not how they clean, but their attitudes and how they run things. Maybe there is a horrible manager or something, sometimes that can filter down. Just my opinion based on a few stays.

 

[kmb584]

Where in the OP's post did s/he say they were chatting?

You're correct as I misunderstood the OP initial post. I'll blame it on it being 0530 and not having coffee yet as I took it as there were 3 CM behind the desk, not 3 guests waiting in line. As for the chatting, I really have no clue where that came from (perhaps from me telling my little one to "please, stop chattering for just one minute! ).

 

[cavesrus]

Boy my feet hurt lol! CS = customer service. She did not send me to main building till after I asked ok what do I call corp or what? Then she said go to main building. I generally don't let anyone get under my skin. I didn't let her know she got u der my skin for sure was nice polite and hobbled over to main building (my feet hurt) lol. Spoke with guy over ther and he fixed dinning issue had been over charged dinning pts at tucker house magic band flub up they said said no if deal disney magic fixes anything lol! Then pd off the tab on magic band due to limit was close.

Wish I would of known about dinning didn't know there was anything. Could do about it. Honestly we ate at 50's diner and our food came before our drinks. Tusker house never seen guy after drink order till bill time and akershaw was below adv service she flocked to four tops but avoid the six top like plague!

The was guests being helped and the cm. but mute pt I was after hours. But to say we r closed come back in am with attitude etc was out of line. Never told me about main building till I asked etc. as a business owner I tell my crew tell our customers what we can do for them not what we can not. Oh well over now.