Blown off by Magical Express!?!?

[Ross Kratter]

This happened to us in February 2018 at the GF. ME bus to the airport never showed up with about a dozen people waiting. When the next ME bus showed up a half an hour later, it was a drop off from the airport. That driver radioed in to let the dispatchers know that our bus never showed. Dispatch had him load us up and take us all directly to the airport.

It was nerve wracking to say the least. We did make it to the airport in time, but then our flight was canceled with nothing available until the next morning. We ended up booking that night at POR (online) and heading BACK to ME for a ride to the resort. From there we had to go to the front desk to arrange our ME transport for the next morning and get our letter printed out, which for whatever reason took almost an hour. I sincerely hope we never have that many ME adventures in one day again, lol!

Wow. That's quite the travel horror story!

 

[nkereina]

It sounds to me like someone dropped the ball at Mears. Perhaps a miscommunication, a driver that called in sick, something like that. Its definitely incumbent upon Disney to make it right, but they cannot keep eyes on Mears at all hours to make sure they are doing the job they are contactually obligated to do. Otherwise, why outsource the responsibility at all? I used to manage third party relationships for a bank. If a third party we hired did wrong by a customer, we would do whatever we needed to in order to fix it for the customer, and take it up with the third party later for reimbursement or whatever the contract allowed for. But the third party was fully aware of their contractual obligations, and it was neither necessary nor sensible for us to oversee them every second of every day.

I agree that the OP's best course of action would have been to go to the front desk to see what their next step should be, and presumably that would be a taxi at no charge to the customer.

 

[NeedMoreMickey]

Happened to us a few years ago in July at WL. Bus showed up about 15 minutes before our schedule pick up but it wasn’t our time. When our bus was 20 minutes late we made a call and a van was sent to take us o the airport. Occasionally when I’m flying out by myself the bus driver will let me on an earlier bus, maybe only 15 minutes.