dtuleya
DIS Veteran
- Joined
- Jan 17, 2002
I finally gave up waiting for replies to my numerous emails I have sent to Blink regarding my missing $20 webcertificate that I cashed out for on 5/29. I called Blink (Vendare Group) and left a message while only half expecting a reply.
Well, was I wrong! Less than 5 hours later I received a phone call from a very helpful gentleman named Mark Ponce. He said there are some rewards that were "lost" when Vendare Group took over Blink. He also stated that some of the links are broken in their email system. He told me he would look in to the matter and have it settled for me by the beginning of next week (today is Tuesday) by the very latest. He was very apollogetic and seemed to want to get this matter cleared up. He said because of the glitches in the take over, they (Vendare Group) is unaware that there are so many problems. I explained to him that all he has to do to see how his rewards program is being received is to visit discussion boards such as these. I told him Rewarders share quite a bit of information about programs with each other and he seemed generally interested. In fact, he asked that I post his contact information so that anyone with problems can contact him directly! How's that for customer service! Two thumbs up.
His information is:
Mark Ponce
Vendar Group
1-818-817-2172
mark@vendaregroup.com
Hope this helps some of you out there that are having problems with Blink.
Well, was I wrong! Less than 5 hours later I received a phone call from a very helpful gentleman named Mark Ponce. He said there are some rewards that were "lost" when Vendare Group took over Blink. He also stated that some of the links are broken in their email system. He told me he would look in to the matter and have it settled for me by the beginning of next week (today is Tuesday) by the very latest. He was very apollogetic and seemed to want to get this matter cleared up. He said because of the glitches in the take over, they (Vendare Group) is unaware that there are so many problems. I explained to him that all he has to do to see how his rewards program is being received is to visit discussion boards such as these. I told him Rewarders share quite a bit of information about programs with each other and he seemed generally interested. In fact, he asked that I post his contact information so that anyone with problems can contact him directly! How's that for customer service! Two thumbs up.
His information is:
Mark Ponce
Vendar Group
1-818-817-2172
mark@vendaregroup.com
Hope this helps some of you out there that are having problems with Blink.