Bits & Pieces of current trip - we rode Remy wheelchair car posts 13 & 14

SueM in MN

combining the teacups with a roller coaster
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This is just a few bits and pieces of our current trip. This is our second trip this year; first was in June when we drove down with our wheelchair accessible van.
This was also our first air travel since Fall of 2019. She got a new manual wheelchair about a year ago. This is her wheelchair with everything attached to it.
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We gate check the wheelchair. While we are waiting at the gate, I remove anything that might fall off or be pulled off or bent. With this wheelchair, the armrests, side guards and anti tip bars are all flat, so I was able to fit them into my overhead carry on bag.
After she is on the plane, I remove the seat, backrest and headrest and carry them onto the plane.
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After removing everything, I fold down the back of the chair and fasten the seatbelt over the folded back. This picture shows how the chair looks when I turn it over to the baggage people at the gate.
It‘s usually the last or almost last of the gate checked items to be brought to the gate and sometimes the baggage people panic when they see a ‘bare bones’ wheelchair because they think pieces were lost.
Our flight included a lot of passengers from an Iowa Wish granting organization. Many of them were traveling with wheelchairs and had never been on an airplane before. It was pouring rain when we arrived at Orlando; many of them had seat cushions similar to my daughter’s that were soaking wet and at least one person lost pieces of their wheelchair.
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We drove our own wheelchair ramp van for our trip in June. That was SOOOO nice because we could drive everywhere without transferring DD out of her wheelchair. In her case, transfer means us lifting her because she can’t stand or walk.
This trip we rented a regular van. It still worked out well because the van had ‘Stow and Go’ seats, which fold down flat into the floor. Her wheelchair fit in the back without removing anything or taking anything apart. One thing we noticed lifting the new wheelchair into the back of the van is just how much lighter it is than her older manual wheelchair. This is a picture of the wheelchair in the back of the van.
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We rode the bus a couple times. The driver who did the tie down this time knew exactly what he was doing and did a 100% correct tie down. Her wheelchair does have tie down loops front and back. The outside front one is not used for the bus tie down system. Since they are black, I marked all of them with silver/white reflective tape. Despite that, the drivers often couldn’t find the front one - they were expecting it to be higher.

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One night coming back, I had a feeling the driver did not use the back tie down loops, even though I told her they were there (I was standing in front of the chair).
Luckily, I looked and made her change it - She had attached the hooks to the thin, hinged bar that is pulled to fold the seatback down. I explained what it was and made her change it to the correct place. Moral of the story - always check.
This picture is the Safari tram, not the the bus, but it shows the tie down loop (marked with a green arrow) and the back release bar (marked with red rectangles)

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Ooooh that's a pretty chair, for a pretty lady!

It sounds like flying went well, but a lot of that is how much experience your family has, and knowing how to prepare the chair for the gate crew.

I'm so glad y'all had a successful trip!
 

We often drive to the parks; guests staying at a WDW resort have free parking at the parks. ‘ Medical Parking ‘ is available at all the parks. It is closer than the ‘regular’ parking, but can still be quite a hike 1/4 to even 1/2 mile to get to the park security and tap points, depending on just where in the lot you are. At this point (early November 2021) the parking lot trams are not operating. When they are, it is usually a shorter walk to park in regular parking and use the trams.

People often say to just follow the blue lines, but doing that could lead you to a full lot or one that is not in use currently. WDW recently added lighted signs directing guests to the Medical Parking area - the sign rotates between Medical Parking and Preferred Parking ($$).
At ‘turning points’ there will also be CMs directing traffic. If you have a Handicapped Parking permit, have it out where the CMs can see it. If you don’t have one and need to park in the Medical Lot, be prepared to explain why to each CM you see.
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The Medical Parking has 3 types of spots - Van Accessible Handicapped Spots, Regular Handicapped Spots and regular Medical Parking.
The designated Handicapped spots are marked with blue paint; don’t park there without a valid handicapped. The lots are patrolled periodically by the police and parking in one of those spots without a permit could result in a $250 ticket.

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The ‘regular‘ Medical Parking and a ‘Medical Overflow’ lot have white painted lines and don’t require a parking permit.
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We almost always take the bus to MK because it lets you off at the the front of the park by Security. Guests using Medical Parking at MK need to walk or roll approximately 1/3 to 1/2 mile to get to the Ticket & Transportation Center (depending on where exactly you park). From there, you need to take the monorail or ferry-boat to the front entrance of MK.
The monorail involves going up a steep, fairly long ramp to get to the elevated station and a similar one to get back down at your destination. If using a mobility device, a CM at the boarding area will direct you to a specific waiting area. A ramp will be placed for getting on and again when you get off.
The ferry-boat is a bit longer walk, but is a straight roll/walk on and off for all guests.
 
Using DAS and My Disney Experience app.
My youngest daughter has cerebral palsy and is not able to walk or stand, which she uses a wheelchair for. She has other needs, not met by the wheelchair that she uses DAS for. She has used DAS since it began and also used the previous program (GAC = Guest Assistance Card).
I tried calling for the DAS video registration, but was not able to get through and then the beginning date for calling changed to trips beginning November 1, 2021, which was after our trip began.
We registered our daughter for DAS at EPCOT. The CM asked us what issues prevented DD from waiting in the regular lines. I explained briefly, read the terms and conditions on CM’s iPad, DAS was issued, picture taken and CM asked who from our MDE Friends & Family list to include. The CM explained how it worked (which we already knew) and told us the expiration date, 60 days from the date of issue. She made a first DAS Return Time for us.

Using the My Disney Experience app to make DAS Return Times worked easily, in our experience (when the app was actually working).
A DAS tile will show on the app after the DAS holder has entered the park. To see it, sign into My Disney Experience app, then TAP the 3 lines at the far right of the bottom menu. A screen of tiles will open, including a DAS tile.
In our experience, the DAS tile showed up for that park after we left the park, but we were only able to make DAS Return Times when our daughter was in the park.

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TAP the DAS tile to get a list of ‘DAS Eligible Attractions‘ for the park you are currently in, then TAP the one you want to get a DAS Return Time for from the list.
TAP ‘Request DAS Return Time’ tile on the attraction page.

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The next screen to open will have the person registered for DAS pre-selected.
(If more than one person in the party is registered for DAS, you will need to TAP the DAS user you are requesting a DAS Return Time for.)
Either TAP ‘Select All’ to choose everyone or TAP individual guests joining to choose them. Then TAP ’Continue’ to go to the next screen.



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The next screen that opens is the ‘Confirmation’ screen. The DAS Return Time is not complete until it is confirmed.

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After the Selection is confirmed, this screen will appear and you will be able to view it on the ‘My Day’ area of the app.

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We took a screenshot of our confirmed DAS Return Times. The app was glitchy at times and we wanted proof that we had a DAS Return Time.

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Using DAS and My Disney Experience app.
My youngest daughter has cerebral palsy and is not able to walk or stand, which she uses a wheelchair for. She has other needs, not met by the wheelchair that she uses DAS for. She has used DAS since it began and also used the previous program (GAC = Guest Assistance Card).
I tried calling for the DAS video registration, but was not able to get through and then the beginning date for calling changed to trips beginning November 1, 2021, which was after our trip began.
We registered our daughter for DAS at EPCOT. The CM asked us what issues prevented DD from waiting in the regular lines. I explained briefly, read the terms and conditions on CM’s iPad, DAS was issued, picture taken and CM asked who from our MDE Friends & Family list to include. The CM explained how it worked (which we already knew) and told us the expiration date, 60 days from the date of issue. She made a first DAS Return Time for us.

Using the My Disney Experience app to make DAS Return Times worked easily, in our experience (when the app was actually working).
A DAS tile will show on the app after the DAS holder has entered the park. To see it, sign into My Disney Experience app, then TAP the 3 lines at the far right of the bottom menu. A screen of tiles will open, including a DAS tile.
In our experience, the DAS tile showed up for that park after we left the park, but we were only able to make DAS Return Times when our daughter was in the park.

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TAP the DAS tile to get a list of ‘DAS Eligible Attractions‘ for the park you are currently in, then TAP the one you want to get a DAS Return Time for from the list.
TAP ‘Request DAS Return Time’ tile on the attraction page.

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The next screen to open will have the person registered for DAS pre-selected.
(If more than one person in the party is registered for DAS, you will need to TAP the DAS user you are requesting a DAS Return Time for.)
Either TAP ‘Select All’ to choose everyone or TAP individual guests joining to choose them. Then TAP ’Continue’ to go to the next screen.



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The next screen that opens is the ‘Confirmation’ screen. The DAS Return Time is not complete until it is confirmed.

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After the Selection is confirmed, this screen will appear and you will be able to view it on the ‘My Day’ area of the app.

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We took a screenshot of our confirmed DAS Return Times. The app was glitchy at times and we wanted proof that we had a DAS Return Time.

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That was so great to see all the screens in a "live" setting. Thank you for sharing that!
 
My Disney Experience app issues - and it wasn’t just us, it was CMs too.
This is how a park map should look with ‘Wait Times’ as the filter.

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This is how it often looked. With just blank space with a line for the Standby Wait time. With the blank map, tapping on an item told what it was, but not the wait time.
When we talked with CMs at the blue Guest Services umbrellas in various parks, when we were having problems with this, they were usually having similar problems, despite being on a different wifi server. The CMs at AK told us they had problems whenever it rained. They suggested we look at the status boards in various locations - those seemed fine as far as we could tell.



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Looking at the DAS Eligible Selections showed the choices, but not how long the wait time was. These 3 screenshots are the DAS Eligible Options for MK. That is a glitch; it is supposed to show the current wait time and the DAS Return Tune, but usually didn’t.
They are in alphabetical order, but they are by complete name - I missed ‘It’s a Small World ‘ because I was looking for ‘Small World’.

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When you tap on an item to book a DAS Return Time, it does give the DAS Return Time, but it’s really clumsy to be going in and out of screens if you’re trying to find something with a particular wait time range.

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We often also got a message saying the WiFi signal was weak or not available. I tried authorizing the app to use cell service, but it still gave the same message.
We also got this message a few times.

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We also were asked to re-sign multiple times - especially if we had checked the app when wifi was weak. Worse than re-signing in, it often gave a check mark that said we were signed in, but then said it needed to send a code to the email registered to the My Disney Experience account. Thank goodness for email on the phone.

We also found the DAS tile often just disappeared and reappeared for no reason. A couple of times we were actually waiting in the ‘blue umbrella‘ line when it reappeared.

Suggestions:
1) Make sure your mobile device operating system an the My Disney Experience app are up to date. We checked the app every morning because it was getting updated pretty frequently the first few days we were at WDW.

2) Look up attractions by their full Disney name.

3) Take a screenshot of your confirmed DAS Return Time just in case the system gets ‘wonky’. We never needed to use it, but were glad it was there.

4) If WDW Guest wifi won’t sign on, turn off the wifi setting on your phone, then sign out and try again. Sometimes it signed on fine as a known network and other times it needed an extra step of the phone transferring to the web browser to OK signing onto wifi.

5) All Parks had status boards at various places, often by the blue Guest Services umbrellas.

6) Theoretically, guests are able to obtain another DAS Return Time after tapping in at the second tap point in line for their active DAS Return Time. We found there was often no wifi available inside attractions. (One time it tried to log into the WDW cast wifi, because no other wifi).

7) If you are having proboe so, it very likely is not you.
 
Interesting that the Festival of the Lion King had a 'return anytime after" return instead of a specific show time - is that a change?
 
Interesting that the Festival of the Lion King had a 'return anytime after" return instead of a specific show time - is that a change?
DAS for shows used to have a window, the same as Fastpasses used to be. So, it was in effect for a specific show.

We were to Lion King once in June and twice now. None of the shows were full.
They also increased the number of wheelchair/ECV spots - the bottom front) row used to be wheelchair spots interspersed with Companion seats. Now that row is just wheelchair/ECV spots and all the Companion seats are in the row just behind.
The front row also previously had several seats saved for ‘VIPs’.

My own though is that most people probably go to the next show after their Return Times comes. That, along with the fact that it’s not been full and the number of wheelchair/ECV spots have increased probably means there will be space.
Also less stress to try to get there in time for the one show you need to be in.
 
Remy’s Ratatouille Adventure is AMAZING!
My family has ridden it twice and really liked it.

At this point, EVERY guest who wants to ride it needs to get into the Virtual queue; this includes guests using DAS. They still must get into the Virtual queue; DAS is used AFTER the Boarding group is called.
The first opportunity to join the queue from My Disney Experience is at 7am on the day of visit. For that, you need to have a Park Reservation for EPCOT, but don’t need to be in the park. The 7am reservations tend to fill pretty quickly, so they may be closed a few minutes after 7.

The next opportunity to sign up is at 1pm in EPCOT. The 1pm Virtual queue may fill up quickly; if any spots are left after 1pm, the Virtual queue signup area on the My Disney Experience app will still show up and it will be listed on the status boards near the blue Guest Experience umbrellas (the CMs there can also help you sign up).

After signing up, you will get a Virtual queue confirmation screen with an approximate time your Boarding Group will be called and the approximate wait in line once you arrive for your Callback. The projected Callback time for your group is updated periodically and can change drastically during the day, so keep checking back. On the day of this screenshot, our projected Callback went from 1:30pm to 3:30pm, then to 6:20pm.
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Our actual Callback time was 5:48pm. My DH and I both got this message to our phones, our Apple Watches (plus, after we got home, I saw it had also showed up on my iPad). Once we were called back, we had a 1 hour window to arrive at the attraction to check in.

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This is what the Disney website DAS information says about using DAS:
»Interested in Riding Remy's Ratatouille Adventure?
Guests are required to join the virtual queue to experience this attraction. Once your boarding group is called, see a Cast Member at the attraction for DAS assistance. Note that you may only enter one virtual queue at a time, and the virtual queues are limited and subject to availability. »

The Lightning Lane entrance into the attraction is to the left of the attraction front and has a Lightning Lane sign above the door. The Standby entrance is to left. It has a Standby Wait time posted and also a sign with the current Boarding group numbers that have been called.
Both the Standby and Lightning Lane are wheelchair/ECV accessible. We saw people in the Standby line with mobility devices and also saw people with mobility devices be sent into the Standby line after trying to enter the Lightning Lane (apparently because they thought guests using ECVs automatically got to use LL).

When we arrived for our Boarding group, we contacted a CM at the entrance to the Lightning Lane. She read our daughter’s Magicband to see she was registered for DAS, then read the rest of our Magicbands to make sure we were linked to her DAS.
We were then sent to another CM at the Lightning Lane entrance to the building to make sure we had a correct Boarding group to enter.
We entered through the Lightning Lane with a short wait. The Lightning Lane queue inside the building has floor to ceiling walls on both sides. There are a few pictures (actual paintings) and an animated ‘painting’ that gives instructions about boarding and using 3D glasses.
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Guests pick up 3D glasses and then tap their Magicbands/tickets a second time just before reaching the boarding area. Lightning Lane is totally separate from the Standby queue until the boarding area.
This was our view at the end of the Lightning Lane.The boarding area is a very large, with a dedicated wheelchair boarding area to the far left outside of the photo.
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We saw some people with ECVs/wheelchairs board at the main boarding area, then the CM brought the mobility device past the wheelchair loading area to the unload area. Some guests drove their mobility device to the unload area and boarded there.

The dedicated wheelchair ride vehicle loads at its own loading area. The ’rat’ vehicle backs into the loading area and a a door on the back is opened, then a panel folds down to form a ramp. Either the CM or guest pushes/drives the wheelchair up the slight ramp into the vehicle.

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There are ONLY 2 tie down straps - one for the back left side of the wheelchair and one for the front right. We were told the reason for 2 on opposite sides is to keep the wheelchair centered when the ‘rat’ vehicle turns. After the wheelchair tie down is completed, the guest accompanying the guest in the wheelchair enters the vehicle thru a door on the right.

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The rest of the party is sent through a short hallway to the left to get on at the unload area.
 
More on Remy’s Ratatouille Adventure

Both the Lightning Lane and Standby queue are wheelchair and ECV accessible. We did see a very large power wheelchair loaded into the accessible ride vehicle ahead of us; we were told there is only one accessible ‘rat’ vehicle, so we had to wait for him to return before we could ride. While the accessible vehicle was gone, a regular one took its place in the accessible loading area. It moved out of the way right before the accessible one backed in for unloading.
I’m quite certain the ride vehicle is NOT ECV accessible.

The dedicated wheelchair loading area has a little alcove across from it, out of the way. It contained an attraction wheelchair - for guests whose wheelchair won’t fit or who are using an ECV, but want to use a wheelchair to board.
That area also included a Service Dog kennel - there are no warnings for Service Dogs on the attraction listing or the WDW webpage about Service Animals. So, it seems like the kennel is just there for people who choose not to have their Service Dog ride.

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After my daughter’s wheelchair was loaded into the accessible vehicle, other members of our party were sent to the unload area to board. We were directed to a particular ride vehicle and told it would be joined up to group with the one my daughter was in.
The CM at the accessible load area has a ‘ride map’ that shows where all vehicles are; it’s apparently also used to join the accessible vehicle to a group.

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My vehicle drove right in front of the accessible loading area, then their car joined behind mine and we moved into and around in the regular boarding area.

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The attraction has a mixture of real elements and 3D filmed elements - they are very well integrated. Picture of 3D glasses.

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3D images were blurry without the glasses, but not as bad as some 3D movies (we like to try it out because DD sometimes doesn’t want to wear the glasses).

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I‘ve reached the total number of files I can add to one post, so I’ll have to start another
 
Thanks for these posts Sue. I believe if we get a boarding group my dad will ride in the wheelchair (in every ride that accommodates one actually). I have not seen any rat spoilers so I was curious about how this ride worked with the wheelchair car.
 
More about Remy - I maxed pictures on the last post….

The wheelchair accessible ride car has a separate pull down lap bar for the occupant of the wheelchair and one for the rider. You/the rider choose how far to pull the bar down; I recommend pulling it down pretty far onto the lap - I think in the 2nd picture, the wheelchair had been driven too far into the ride car. Because of that, the lap bar could not be pulled down as far as in the first picture.

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The attraction is trackless, which means the ride vehicles are able to move in all directions, turn and back up during the ride. The ride vehicles that were part of our ‘group’ were sometimes next to each other, sometimes in a line. We often separated and then met back up in an unexpected place.
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I didn’t know what to expect since I knew the ride would turn and move in all directions.
The general description sounded a lot like Mickey & Minnie’s Runaway Railroad - a trackless ride with unexpected movements in multiple directions. Neither attraction has a height requirement or any warnings.
We found the Runaway Railroad to be very jerky - it doesn’t have a wheelchair ride car, but even if it did, I think it still would be much rougher then Remy.
Runaway Railroad had some turns that felt similar (at least to me) like the quick spins in Midway Mania.
Remy has a lot of motion, but felt much more gentle to us.

At the end of the ride, the wheelchair accessible vehicle drives thru the regular unload area and goes back to the accessible boarding area. It backs into position for unloading In exactly the same place it loaded.

We didn’t know how our daughter would like the Remy ride; it turned out she loved it and we were lucky enough to ride it again a few days after our first ride.
 













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