Biometrics.. Got my fingers on the wrong ticket!

[Goofy4]

I wasn't prepared. Didn't have a chance to read PandyPaws' excellent post (http://www.disboards.com/showthread.php?t=938451&highlight=Biometrics).

Some of our group had tickets that expire, others not. I mistakingly used and signed a ticket that does expire... Didn't notice it until our trip was almost over.

On our way home (today) I was told that I could stop at Guest Services in DTD and "switcharoo" the tickets. Well... Not so! Only Guest Services at the parks have "biometric powers".

Guest Services suggested I wait 'till next time. I'm prepared to put on my sad face next visit, but since that could be 2+ years from now, it really seems as though something could be done in the mean time. Any suggestions?

 

[seashoreCM]

I'm pretty sure you are out of luck. No matter who used and signed the ticket, if the ticket did not have non-expiration, it expired after the 14'th day since it was first used.

Of course if you consumed the entire ticket, nothing was lost.

This exemplifies the danger of waiting until the last minute to upgrade tickets. If you have a Magical Express bus to catch or if you just plain forget, you cannot add non-expiration after you get home.

Disney hints:
http://members.aol.com/ajaynejr/dispass.htm

 

[SueM in MN]

Some of our group had tickets that expire, others not. I mistakingly used and signed a ticket that does expire... Didn't notice it until our trip was almost over.

On our way home (today) I was told that I could stop at Guest Services in DTD and "switcharoo" the tickets. Well... Not so! Only Guest Services at the parks have "biometric powers".

I think the reason for the "only at the parks" is that when they replace a ticket, they "attach" a biometric reading to it right away. They can only do that at places where they have biometric readers (the parks).

Since you are home now and can't do anything else, I'd probably suggest you write to WDW. There is a "Contact Us" link on the disney.com website. Don't know if it will work, but however you contact them, I'd do it in writing. That way, they should respond to you by writing (email or letter), so (hopefully) you have something in writing to bring with you when you go to WDW the next time. It might also be helpful to have a copy of your ticket (front and back; maybe the ticket you bought and the ticket you used) and of the receipt that shows you bought a non-expiring ticket.

As was already mentioned, you may be out of luck. But writing them about won't hurt anything and might help.

 

[seashoreCM]

I think the reason for the "only at the parks" is that when they replace a ticket, they "attach" a biometric reading to it right away. They can only do that at places where they have biometric readers (the parks). .

Heads up. However the guest should not be required to enter that park and tick off a day on the replaced ticket. The guest may have wanted to use a different ticket for that day and during that vacation and for good reason.

 

[Goofy4]

It makes some sense that only the parks have the biometric readers. It's just frustrating that we were told DTD was an option. Same old story...

Out of luck? I hope not. Let's see.. with what is remaining on that ticket, a 6 day no expiry plus ticket ticket is worth... $286. I don't think they will really want to make this one of the lasting memories of this trip. I already have a scratch on my rental to worry about. We shall see about this

 

[Brian Noble]

I would bet that if you bring both of the tickets with you, with your sad face, you'll probably be okay. It might be worth writing a sad letter (with copies of the backs of the tickets)---if you get a nice letter in return, you can bring the nice letter with you to help shorten the time it takes to explain the problem at guest services next time.

 

[go cowboys]

Am I understanding that if you have an expiry ticket for say 5 days and you only use three days at the parks, you can "upgrade" that ticket to non-expiry for the remaining days for the next visit?

 

[Goofy4]

Am I understanding that if you have an expiry ticket for say 5 days and you only use three days at the parks, you can "upgrade" that ticket to non-expiry for the remaining days for the next visit?

Perhaps within your initial 14 day window, but almost certainly not after that.

 

[misslissa]

Like the above poster, I think you would probably be only to do something within the 14 day window.

Here is the phone number for the Disney Ticket People: (407) 566-4985

They were able to help me with a problem of mine...

 

[TSR6]

The only place that has any access to biometrics at DTD is at Disney Quest - and not even the ticketing windows there have access. Just the turnstiles.