LSUfan4444
DIS Veteran
- Joined
- Feb 9, 2005
- Messages
- 7,265
I suggest you go on Youtube and look for CoP videos. You will see that not everyone listens to the CMs, or seems to have their brain engaged when at WDW. I get why they use that tone.
I "get it" too, it doesn't mean it's the right thing to do. In the service industry you should treat each guest as they are your first.
Bad service almost always begins (outside of apathy or just being bad at your job), but being distracted from the real goal of customer service because of a previous guest interaction isn't fair to every guest they encounter.
It's really no different than the cashier at your every day fast food restaurant. They probably get treated like cr@p all day, but they need to greet the next customer with a smile and a positive attitude, even if we get why they don't want to.
And that despite numerous announcements to please stay seated and not to attempt to leave ....
So I guess that's my pet peeve. Oh, and once me and my friends were trying to find a parade spot, and there was this big group of young people/teens, that sat spread with really big gaps between them. We asked politely if they could gather up a little bit so we could stand behind them. There was no way they were going to move, because they wanted some space around them




Literally everywhere I have ever been, anywhere, ever, if you have a large party, you divide and conquer. An able bodied adult or two goes through the line, everyone else finds a table.