Surely they had to start seeing the negative feedback after the first couple of posts and they didn't shut the guy down?? There has to be some liability in that!!!
Ebay does not guarantee any of the sellers or goods on the site. They are strictly a venue. And they do not police their users - it is up to ebay users to research the sellers and assess the risks for themselves. This is all spelled out in the ebay user agreement, so in terms of liability - no, ebay has none.
With millions of users, and many more millions of auctions and fixed-price listings at any given time, it is logistically impossible for ebay to monitor all users and all transactions.
Ebay does have certain security measures in place, like requiring sellers to register with a credit card or otherwise verify their identity. But when credit card numbers are stolen, or legitimate accounts get hacked, the fraud still happens.
See, that whole "NO PAYPAL or ANY TYPE of online payment" is a dead giveaway that this is bad news in one way or another..
Yep. Paying via a credit card or PayPal gives you some recourse in cases of fraud. PayPal allows you to file a claim of non-receipt, and will virtually always side with the buyer if the seller does not have a tracking number showing delivery to the buyer's address.
I'm recently discovering this. I've found out that sellers can charge more for express shipping but then just ship the package through regular service. This happened to me recently, I didn't lose a huge amount of money but my package took longer than expected. I was also upset when I realized that there's nothing in place to protect buyers. I can only imagine if this seller did that to every bidder they'd be making an extra $10 per auction and there's very little anyone can do to recover those funds.
If the auction specifically stated one shipping method and the seller used another, you should contact the seller for an explanation. However, Ebay cannot control what shipping methods a seller uses.
As far as protections, on the whole, buyers have far more protection than sellers. As I said above, any buyer can get a refund from PayPal by claiming no delivery, and if the seller doesn't have a tracking number, the buyer wins. There are buyers who receive their goods, note that there is no delivery confirmation on the package, and falsely file for (and get) refunds.
Other buyer frauds include claiming damage, but substituting an older or damaged identical item that they already own in their claim. This happens a lot with collectibles, books, records, purses. Or threatening to leave negative feedback for the seller unless they receive a partial refund.
I make a significant part of my living on ebay, and it depresses me when any of these frauds occur, because it doesn't do any good for ebay's image, and thus my sales. But scammers are everywhere, not just on ebay.