BEYOND angry.

[SwirlTheCitrus]

I have no experience with resale, but that's awful. I would have had my next 12 trips planned five mins after I was told the points were mine.

Hope you find something even better.

Yep. You called it. Those points were already trips in my mind!

 

[KAT4DISNEY]

I don’t know for sure, but if my suspicion is correct I think you’d be pretty disappointed to know, as would I hope anybody on this board, if you catch my drift. With the limited info the OP offered, you can search for accepted offers and figure it out. If you choose to remove them from your search you’d really be limiting your options pretty dramatically. Then again, I could be completely wrong.

Well, they are the one that first came to my mind although I was hopeful they hadn't messed up again. The disappointing thing is their responses to "mistakes". History there now makes me lean towards the thought the second offer was higher which is why they decided it was right to move forward with it and tell OP too bad soo sad.

 

[RoseGold]

These are contracts priced like used cars. These are bulk salesman, not realtors. I don't expect perfect service when they are humans slinging this much product. Mistakes will be made, even buying direct.

 

[hexfetton]

These are contracts priced like used cars. These are bulk salesman, not realtors. I don't expect perfect service when they are humans slinging this much product. Mistakes will be made, even buying direct.

Sure but then what are they collecting 8.9% from the buyer for? Yeah, it comes out of the sellers pocket but that just means the seller asks for a higher price.

Now if you would have paid the buyer’s concierge fee, they probably would have given it to you. See what happens people when you fight the progress they were trying to bring to the resales with perfectly reasonable concierge charges, people miss out on contracts!

How many unforced errors are we up to now?

 

[BWV Dreamin]

You are never totally represented in these types of timeshare transactions. In fact you have a chance of losing the contract all the way up to settlement. Just the chance you take with resale. Running the risk of losing out is part of the price you pay for getting the contract at a discounted price. Try not to get too emotional. Really it’s all business.

 

[limace]

I am pretty disappointed to hear this-seems like several of these “mistakes” with the same company recently.

 

[Maistre Gracey]

If it's full price offers you generally just get notified that it sold. Coming from the same broker I might have thought it was just a mix up and being told twice. Again, we'd have to have more info before I'd necessarily start blaming the seller. The broker is the one that is supposed to be getting paid to handle the deal.

Well that does make some sense…

 

[Sandisw]

If it's full price offers you generally just get notified that it sold. Coming from the same broker I might have thought it was just a mix up and being told twice. Again, we'd have to have more info before I'd necessarily start blaming the seller. The broker is the one that is supposed to be getting paid to handle the deal.

Now that you mention this, you are right, When we got full asking for BLT, the email just said “Congratulations your contract is sold”

It did not have buyer info in that email…I just checked,, so I could see if a seller got one a few hours later, they might assume it was a duplicate. I probably would have.

Definitely sounds like a broker mistake.

 

[RivShore]

Now that you mention this, you are right, When we got full asking for BLT, the email just said “Congratulations your contract is sold”

It did not have buyer info in that email…I just checked,, so I could see if a seller got one a few hours later, they might assume it was a duplicate. I probably would have.

Definitely sounds like a broker mistake.

Thanks for looking back for us. This really does point to it all being on the broker. I retract my placing of some blame on the seller

 

[Ssplashhmtn]

You are never totally represented in these types of timeshare transactions. In fact you have a chance of losing the contract all the way up to settlement. Just the chance you take with resale. Running the risk of losing out is part of the price you pay for getting the contract at a discounted price. Try not to get too emotional. Really it’s all business.

I disagree. Been running businesses most of my life and that lack of process and discipline (and/or poor communication) is definitely not “just business”. No need to make excuses for them. The OP deserved for the business commitment to be kept, and the broker should have told #2 that a mistake was made, not told #1 “so sorry”.

 

[poofyo101]

I disagree. Been running businesses most of my life and that lack of process and discipline (and/or poor communication) is definitely not “just business”. No need to make excuses for them. The OP deserved for the business commitment to be kept, and the broker should have told #2 that a mistake was made, not told #1 “so sorry”.

exactly
not sure why the first agreement has to take the fall.

 

[MBTigger]

When I bought DVC a year ago, the sellers did not sign until the last day required (and D**N now I wish I had bought BLT instead of SSR at the time! But I am a total cheapskate!) . Being the jerk I am, I suspect they were told not to sign until the last moment. I realized that if another buyer was willing to pay $10 more, it would have more than offset any penalties imposed in the contract if those penalties were even enforceable at that stage.

From my understanding this is not unusual in a property transaction. A potential agreement is superseded by a higher offer. The broker is most interested in getting the highest price - it is best for both them and the seller. Buyer is last in the equation. As a buyer it is frustrating. As a seller, this is EXACTLY what you want.

In general, no agreement is final until signed, notarized and filed. I sweated every minute of those 60 days from an agreement made until closing docs were signed and kept on the lookout for my next contract should that fall thorough. I hope you find another contract that works...

 

[Yinn]

It is a recommended site on here, too. I'm not going to share the name because it is not the company's fault, but it is one of the top ones suggested.

I agree with @achinforsomebacon. If anything you should share the name so that people on the boards are aware. There's other threads on here about agents who don't put in offers, or come back with asks of higher bid amounts prior to presenting the offer etc. I have to say there are companies that routinely come up as having that happen, much more frequently than others. Makes you wonder, is it the individual agent? Or the company that encourages it?

Collectively if we start to see a pattern, we'll call it out. It might help save some others some future grief if it was more than just an oops. This site is generally pretty good about letting people talk freely, even if it is about one of their sponsors.

 

[BWV Dreamin]

I disagree. Been running businesses most of my life and that lack of process and discipline (and/or poor communication) is definitely not “just business”. No need to make excuses for them. The OP deserved for the business commitment to be kept, and the broker should have told #2 that a mistake was made, not told #1 “so sorry”.

You do not have a buyers “agent” in timeshare transactions. That is the only way to have true representation. These brokers are representing “both” parties. Thus, no, you have no real representation unless you hire your own “agent”. I don’t even know that it is possible for timeshare purchases. Surely the broker is not going to want to split their commission. So, we will agree to disagree.

 

[PinkPixel]

I’m so sorry. That could happen to any one of us if the agent didn’t follow protocol or hesitated and I know I’d be bawling I wonder if it might be worth looking into direct with the need for a “unicorn” contract? Some of the promotions might apply? We have 3 hard to find contracts so direct is often easier and not a huge difference in price especially with resale prices climbing.

Off topic, but does this you mean you pay three maintenance fees?

 

[Yinn]

Off topic, but does this you mean you pay three maintenance fees?

Yes.

I have 3 contracts on the same UY. So for me, it's split into 3 different buckets since the dues are different amounts per resort.

I have the option to apply my payment to a specific resort or just pay it in general. DVC takes care of allocating it to the correct places for me so that it's not different than if I had 1 contract for the same amount of points - as it relates to payment.

 

[Rush]

Off topic, but does this you mean you pay three maintenance fees?

Dues are paid per point, not by contract. Like Yinn said, they show up in your account broken up by contract, but the amount is by number of points.

 

[kmorlock]

Off topic, but does this you mean you pay three maintenance fees?

Mine are all the same resort so, it is the same amount per point. If you have a different resort and/or different UY or different names on the contract, you will have a member number specific to that contract. If I had multiple resorts, I’d be charged according to whatever each resort is per point.

 

[Sandisw]

Off topic, but does this you mean you pay three maintenance fees?

Each contract is billed for its own MF's. I currently own SSR, RIV, and BLT. I get a bill for each of those based on number of points owned as each resort is a different price per point. I can then pay them monthly or in full in January.

The online system makes it easy to do. The monthly fee that comes out of my account is however, based on each contract, so I do indeed see withdrawals for each of the contracts I own.

 

[APiratesLifeForMe2]

I agree with @achinforsomebacon. If anything you should share the name so that people on the boards are aware. There's other threads on here about agents who don't put in offers, or come back with asks of higher bid amounts prior to presenting the offer etc. I have to say there are companies that routinely come up as having that happen, much more frequently than others. Makes you wonder, is it the individual agent? Or the company that encourages it?

Collectively if we start to see a pattern, we'll call it out. It might help save some others some future grief if it was more than just an oops. This site is generally pretty good about letting people talk freely, even if it is about one of their sponsors.

I agree. Transparency is important and I’m happy the Disboards let’s people speak freely. The DVC Facebook group is very heavily moderated with info about their sponsor.