First let me address all the people who think I did not PLAN this trip.I have been to these parks each summer for the past 20 years!! I am on these boards asking questions and check all that needs to be checked. I might have missed the stoppage of Express Pass but let me tell you I am NOT the only one.
Not arguing with you, but when Universal stopped offering the free Express Pass, it was ALL OVER the Universal board. Maybe you didn't see it because you weren't planning a trip, but it was there. I check in periodically, even when I don't have a trip planned, to see what's new.
I can honestly say in all of our trips to WDW and US/IOA we've NEVER encountered rude CM's. But we also have been known to "let things slide" in everyday life too, so I think that may be it. We're on vacation and there to relax so we don't let the little things get us down.
Hope you have better trips in the future!