Beware-Bad Disney Visa Change in Policy

[True Romance]

This is exactly what we do!

Curious how you get two cards. One under the wife's name and one under the husbands?

Thanks.

 

[eskimoinparadise]

Update: After three go-arounds with DCL shoreside, the issue has finally been kicked up to corporate.

 

[beachbratt]

Curious how you get two cards. One under the wife's name and one under the husbands?

Thanks.

they are both in my husbands name

 

[LJD2143]

OK I'm just jumping in here but am having a similar problem. ALL that is on my Chase Disney Visa right now is cruise/WDW vacation packages that qualify for the 0% interest. There are several (5) "qualified promotional transactions" with balances and expiration dates of 2/20 (1), 3/20 (2), and 5/20 (2). I paid the amount and a little more that was set to expire on 2/20 early in February. However, my statement shows that the amount was applied to one of the balances with a promo rate that is due to expire 5/20.

The person I spoke with at Chase knew exactly what I was talking about and even complimented me on "really knowing how to use my Disney Visa". She said she would put in a request to have it investigated and taken care of, acting as though she did not have the authority to resolve it. She said it the payment should be reallocated in 10 days or so. Should I be worried? It makes me want to pay the whole thing off now. I DO NOT pay interest!!!

This is pretty much my exact situation! I was told the same thing and asked do I need to pay the entire thing off (we have 3 but one should have been paid off and one showed up on the last day of the statement) and then was told no. That she was sure it was just a glitch. She did put me on hold while she found out. But I am very fearful after reading all this. IF the terms did change on the 22nd, I still had paid before that so shouldn't have made a difference.

OMG!!!!! I am exactly in the same boat with you 2!!!!!!!
I have been calling and fighting with Chase about this since Feb 22!!!!!

I had 2 Promo Balances: one due 2/21 and one due 3/21.
My current purchases are always paid in full and I NEVER pay ANY interest.
On 2/15, I sent payment for my current purchases and the promo balance due 2/21. But instead, they applied it to the promo balance due 3/21, leaving a balance due on the 2/21 balance.
The first customer service rep forwarded my problem to another dept. and said I would hear back in 10 days. The letter I received from them only stated the following: "we will credit payments over the required Minimum Payment to balances with the highest annual percentage rate first. We will then credit payments to lower rate balances in descending order of APRs. This may affect the amount of any payment applied to introductory or promotional financing balances."
Needless to say - this did not address my issue whatsoever since both Promo Balances are at 0%.

I called back to talk to a Supervisor and we argued for over 1/2 an hour. All she would say is "Sorry - there is nothing I can do. We are the issuing bank and we can do whatever we want."

After that call, I paid off the entire balance on that card immediately.
I have no idea what my next statement is going to look like.
If they charge me interest on my 1st Promo Balance I'll be writing to the Better Business Bureau.

I'm also very interested in hearing back from the others on this thread to see how their accounts get handled.

 

[jessica52877]

OMG!!!!! I am exactly in the same boat with you 2!!!!!!!
I have been calling and fighting with Chase about this since Feb 22!!!!!

I had 2 Promo Balances: one due 2/21 and one due 3/21.
My current purchases are always paid in full and I NEVER pay ANY interest.
On 2/15, I sent payment for my current purchases and the promo balance due 2/21. But instead, they applied it to the promo balance due 3/21, leaving a balance due on the 2/21 balance.
The first customer service rep forwarded my problem to another dept. and said I would hear back in 10 days. The letter I received from them only stated the following: "we will credit payments over the required Minimum Payment to balances with the highest annual percentage rate first. We will then credit payments to lower rate balances in descending order of APRs. This may affect the amount of any payment applied to introductory or promotional financing balances."
Needless to say - this did not address my issue whatsoever since both Promo Balances are at 0%.

I called back to talk to a Supervisor and we argued for over 1/2 an hour. All she would say is "Sorry - there is nothing I can do. We are the issuing bank and we can do whatever we want."

After that call, I paid off the entire balance on that card immediately.
I have no idea what my next statement is going to look like.
If they charge me interest on my 1st Promo Balance I'll be writing to the Better Business Bureau.

I'm also very interested in hearing back from the others on this thread to see how their accounts get handled.

UGH! Not happy to hear that! Guess I better start transferring money and just pay everything off! I have a cruise and then the down payment for another, on top of our everyday charges. They get paid off each month, but afraid something won't go right and I'll end up owing big time. I have not heard back anything bad. Just told not to worry about it that it would be fixed. I have called back 4x since and it seems they don't get what I am asking when I call back.

 

[LJD2143]

Okay, just spoke with an account manager that pretty much told me the same thing the first guy said (page 1). Here is what he said:
1) If it's NOT 2 months prior to expiration date of a promo, all payments will be applied to the current charges.
2) Once it's 2 months prior to the expiration date of a promo, all payments in excess of the minimum will be applied to that promo balance. If there is any payment left after paying that off, it gets applied to the current charges. I again stated that it is essentially 4 months of 0% and he agreed. So, if you want to avoid finance charges on current charges, you must also pay off the promo set to expire in less than 2 month.

I read to him the quotes on here about payments being applied in reverse order. He said that it is incorrect. I said "what happens when they do that to mine?" and he said they won't because it's not the way it works. I asked him that when it did (expecting that it will) if I can all and have the payments reallocated and he said yes but again "It's not going to happen, ma'am!" I have down the date/time/his name so I can when it happens.

I wonder if it was a glitch or something on the days that these payments were posted. It will be interesting to see if these errors being reported all occurred within the same day or two.

It does appear that this all started with our February 2010 payments and statements. Granted, the new CC laws took effect 2/22, but my payment and it's misapplication was on 2/15 and my statement cut 2/21.

I was told on 3 separate occassions that they could/would not re-allocate my payment. However, a couple of people here have been told that their payments would get re-allocated?

Please keep us updated fellow-DISers!

 

[jessica52877]

I paid mine on Feb 4th which I also thought was odd since it was BEFORE the laws took place. My due date was the 15th or 16th, so still before the laws changed.

 

[LJD2143]

UGH! Not happy to hear that! Guess I better start transferring money and just pay everything off! I have a cruise and then the down payment for another, on top of our everyday charges. They get paid off each month, but afraid something won't go right and I'll end up owing big time. I have not heard back anything bad. Just told not to worry about it that it would be fixed. I have called back 4x since and it seems they don't get what I am asking when I call back.

Since I've actually been losing sleep over this fiasco and my blood pressure boils whenever I call Chase, I've decided to just wait and see what happens with my next statement.

Isn't this crazy? Why would a company want to treat their valued customers so horribly? They've been cancelling all the dead-beat accounts of people with BAD credit. Now they're gonna lose all the accounts with GOOD credit!

 

[eskimoinparadise]

Just a quick follow-up on the OP. The emails have been either lost or ignored within Disney corporate, since we haven't heard anything from them since they "bumped it up" from DCL to the "appropriate managers".

As a result of their lack of concern and follow-up, we've paid off our entire DVCC balance, the card is now permanently out of the wallet, and we have booked our 2010 and 2011 cruises with Royal Caribbean.

As much as we love the DCL ships and crew, we won't cruise with them again until they re-discover the meaning of customer loyalty.

BTW, since their website (just checked it five minutes ago) still touts zero interest for six months, and they've had almost a month to either re-write the site or convince Chase to reverse its position and make the statements on the site true again, IMO, Disney is knowingly perpetuating false and deceptive advertising.

 

[OhToodles2]

When you book a Disney vacation on a Disney Chase Visa you get 6 months at 0% interest right? And then, I thought I read on these boards, you get 6 months w/ 0% with every payment, correct? For example, I put my next cruise deposit on my Disney Chase Card. The cruise isn't for 2 years so I figured I'd pay off the deposit within the 6 months and then, put another few hundred on the trip (get 6 months interest free on that from that time), pay that off, put another few hundred..........and so on. With every payment you get 6 months interest free from the date of the payment. Is this right? It isn't 6 months from the initial payment your expected to pay off the whole thing???

This was exactly what I was planning to do. So, just to make sure I'm good to go,with every payment you get 6 months interest free from the date of the payment.

I'm also not cruising until 2011, so this will be an easy way for me to pay off my balance without paying any interest (assuming I pay off in full each payment I make). Anyone else doing this?

 

[bengals01]

i got my bill and they applied the overpayment to everything but the one that was due 3/4. I called and she told me I would receive something in the mail in the next 1-7 days. At first she started with the new laws and I said yeah yeah, Then she said it says uses the higher interest rates first, then I said they are all 0, Then she didn't know what to say. Then they put me on hold, then she came back on and that is when she said she will send it to another department to transfer correctly. Right. I am so done with Disney Visa. I will use my rewards then cancel every chase credit card I have.

 

[degrapevine]

Okay, so I guess I'll be in trouble with Chase next month since ...

I always pay off my monthly purchases, so no interest charges there, but -

I have (3) 0% interest promo transactions currently open:
$448.82 due 04/01/2010
$500 due 07/01/2010 and (here's the problem)
$2493.38 due 08/01/2010 (funny amt. b/c they applied some extra from last month's to this amt., so the method of applying additional payments seems to be true).

I've always paid the promo transactions the month before they are due in full, however, with this new payment allocation plan, it seems like I'll have to pay them all to get the one due 04/01 paid in full? I was going to pay my monthly purchases plus the $448.82, but if I do that, it will get applied to the promo due 08/01, right? So I'd have to pay that in full plus the one due 07/01 and the one due 04/01 to avoid any accrued interest charges? YIKES! I don't have all that now ... I'm a substitute teacher and am saving up all my pay from now to the end of the year to pay off the big one. The other two I can handle now, but if they apply payments in order of the amount of the remaining promo balances, I'm going to have a big problem!

Any suggestions or am I just stuck?
Rose

 

[bengals01]

will let you know as soon as I hear from Chase

 

[tvguy]

Just a quick follow-up on the OP. The emails have been either lost or ignored within Disney corporate, since we haven't heard anything from them since they "bumped it up" from DCL to the "appropriate managers".

As a result of their lack of concern and follow-up, we've paid off our entire DVCC balance, the card is now permanently out of the wallet, and we have booked our 2010 and 2011 cruises with Royal Caribbean.

As much as we love the DCL ships and crew, we won't cruise with them again until they re-discover the meaning of customer loyalty.

BTW, since their website (just checked it five minutes ago) still touts zero interest for six months, and they've had almost a month to either re-write the site or convince Chase to reverse its position and make the statements on the site true again, IMO, Disney is knowingly perpetuating false and deceptive advertising.

Remember, Disney has nothing to do with this. It is all Chase bank. They licensed their name to Chase, just like they license their name to Happy Meal toys at McDonalds with no association with the food.
We've been getting a lot of complaints about this, but we haven't been able to help folks. Banks were required to send out notice 9 months ago about the changes, and folks just didn't read them.

 

[eskimoinparadise]

Remember, Disney has nothing to do with this. It is all Chase bank. They licensed their name to Chase, just like they license their name to Happy Meal toys at McDonalds with no association with the food.
We've been getting a lot of complaints about this, but we haven't been able to help folks. Banks were required to send out notice 9 months ago about the changes, and folks just didn't read them.

Don't disagree with the principle, but the promo details that are false representations are not on a Chase site, but on a disney site:

http://disneyrewards.disney.go.com/credit/cardperks.html

Since you can get to this website without ever going anywhere near any Chase site, an uninformed consumer could reasonably and erroneously believe that the offer is coming from the merchant that owns the website. While Disney may not have any control over how Chase ultimately processes payments, failing to fix their site once given proper notice that it is potentially misleading consumers into making a financially risky decision based solely on the consumer's trust in what Disney is saying on the site is true puts them on thin ice if customers were to push the issue

 

[degrapevine]

I just don't understand WHY they are applying payments to promo amounts based on their size rather than their expiration dates? They are all 0% (I have 3), so using Chase's reasoning of applying payments to higher interest promo "lines" doesn't really make sense in this case. Of course I'd want to pay off the one with the earlier expiration date first! Otherwise, I have to pay them all off to get the one due the soonest paid before I am charged accrued interest. I wish they could do it like mortgage payments, where you can choose where additional payments are applied (extra escrow or to principal). Or just don't try to fix what isn't broken! Grr ...

 

[runwad]

Just to make sure I'm following...the only way I'll get the 6 mos same as cash is if there are no other charges to the card besides the promotional items...is that the work around for all this??

 

[tvguy]

Don't disagree with the principle, but the promo details that are false representations are not on a Chase site, but on a disney site:

http://disneyrewards.disney.go.com/credit/cardperks.html

Since you can get to this website without ever going anywhere near any Chase site, an uninformed consumer could reasonably and erroneously believe that the offer is coming from the merchant that owns the website. While Disney may not have any control over how Chase ultimately processes payments, failing to fix their site once given proper notice that it is potentially misleading consumers into making a financially risky decision based solely on the consumer's trust in what Disney is saying on the site is true puts them on thin ice if customers were to push the issue

Yes, it sure seems Disney does need to update their website. I suspect Chase would wash their hands of anything on the Disney site since Chase, not Disney issue the credit card.

 

[lakerz5]

After making several calls, we were told also that all our overpayments on our Disney Visa will continue to be alloted to the 7/24/10 balance and not the 4/24/10 balance. We were told that it was part of the new credit card laws.

I reactivated a Capital One card that I had and my husband reactivated his American Express and those credit cards are what we will be using in the future.

For us to pay no interest we will have to have to pay off both Disney balances by April 24th, so that's what we will do

We won't be using our Disney Visas anymore after this fiasco

 

[ishmael]

I ran into a totally different surprise when paying off our Baltic cruise. I made sure the card had no balance for an entire cycle to avoid any confusion of what amount goes where. I called Disney Visa and Disney Cruise Line to confirm the 6 month no interest. I paid off my cruise. And then I got a bill with no promotional rate at all!

In our case, the fine print was the promotional rate only applies for transactions in the amount of $101 to $10,000. Our balance was over $10,000 and I paid it in one transaction (not having ever noticed this part of the fine print), and thus got no promo rate.

The best I could get was that maybe if DCL reverses the charge and then applies it as two charges, then Chase can put the promotion on both. I have a good limit on that card, but not enough to absorb the temporary time when I'd actually have both charges on the card. Even then, my expectation is that Chase would treat it wrong and I'd end up owing interest anyway. So, although I didn't intend to pay the entire balance this month to avoid interest, that's what's ahead. Good thing we've been planning for this for so long.

In addition to talking to DCL, I sent an email about the experience, especially encouraging them to consider insuring that the agents know about this $10,000 limit. What I got back was this relatively useless response:

As you know, the Disney's Reward Visa Credit Card and the Disney Rewards Card are issued through Chase Bank. We always recommend our Guests check directly with Chase Customer Service for inquiries regarding financial aspects or special promotions. Unfortunately, in this instance, you did this and the outcome was not as you expected.

We hope these concerns will not continue to affect your regard for Disney. There is magic in the Disney name and we anxiously anticipate sailing with you and your family in June.

It's just so silly that if I had made two charges instead of one, it all would have worked, but since I didn't, it's essentially irrepairable.

Hopefully my warning will help someone else avoid this situation.

Chris