Best Way to Send Feedback to DVC/Disney?

[DrTomorrow]

Greetings!

We just got back, and there are a few comments I'd like to share with Disney, and a few CMs who I would like to recognize for superior guest service. Two main question areas:

1. The comments - and CMs - are from DVC and non-DVC areas. If I send one letter to one person, will the appropriate info get routed to the appropriate person? Or is there one uber-Guest Services contact who handles everything at WDW? What address(es) should I use?

2. What format would you folks recommend: email or snail mail? I'm very much an email person (duh), but sometimes email gets skimmed and ignored, while a paper letter can be read, passed along and a copy put in a file. Any thoughts?

Thanks much & be well!

PS - these comments are more general in nature (suggestions, really) and are not 'after the fact' complaints about plugged drains or the like....

 

[spiceycat]

I just use the email on
www.disneyworld.com

at the bottom of the page -

 

[Didney Daddy]

I would use the email. Several years ago I emailed DVC about not having web access to membership information and I got an email back from a supervisor asking for details on what I wanted on the site etc... It was very impresssive. He said that they were working on it and he would incorporate some of the suggestions. Lo and behold, they unveil it sometime later. Disney really does listen to its core customers and their whole experience shows it.

 

[RobDoc]

I'd send your comments both ways. I agree that snail mail is the most effective way to send an immediate hard-copy of your compliments (and your letter WILL get passed around). Emails can also be printed off and passed around though!

Send emails to Member Services at members@disneyvacationclub.com and snail mail to:
Disney Vacation Club
Member Satisfaction
200 Celebration Place, 4th Floor
Celebration, FL 34747

 

[Rence]

I have heard that most companies pay more attention to snail mail, simply because it takes a bit more time and effort to send snail mail than email. So if you cared enough to go through the extra trouble, it must be important to you.

 

[rinkwide]

I have heard that most companies pay more attention to snail mail, simply because it takes a bit more time and effort...

Continuing along those lines - How about you make a video of yourself and send 'em a DVD? You might even end up as the host for the next WDW Top 7.

 

[JimMIA]

Not trying to cause you extra work, but I'd probably write two separate snail mail letters and send them to the highest person in the food chain I could identify. I'm an email person, too, but snail mail is better for serious communications. Email is just too easy to resolve by hitting the "delete" button.

Also, in large organizations letters with multiple topics often get delegated to one person for a response. The natural result of that is that nobody who should get your feedback actually receives it.

Sending separate letters high in the food chain usually results in delegation to the operational unit involved -- which may result in your suggestion actually getting heard and your "Attaboy" actually getting passed to the CM who gave you great service.