Best way to make room request during pandemic? (BLT in particular)

[kboo]

I used to call or chat, but that is not feasible. Last time I emailed (during the pandemic) for a different reason, they didn't get to my email for a couple of weeks. Does Touring Plans actually still send a fax and does that actually get seen these days?

First world problems, I know.

 

[puffkin]

I just emailed Member Services directly with my reservation number and asked that my requests be noted on the reservation. I have gotten my requests or very close to them 3 times during the pandemic (last August, April, this past week). I get an email response back from them a few weeks later saying it was received and noted but not guaranteed.

 

[Best Aunt]

From what I have read on here, Touring Plans sends an email, not a fax. As far as I know, they are still providing that service. Whether you will have better luck using them or sending an email yourself, I have no idea.

If you send an email yourself, it's free. If you want to use the Touring Plans service, you have to pay $17.95 for a Touring Plans subscription.

 

[supersnoop]

Honestly, I've stopped making requests, other than occasionally using the options available through online check-in. I find I enjoy my stay more when I get to find something to enjoy about my room, rather than the anxiety of worrying about whether I'll get the "perfect" room or the disappointment of not getting my request.

 

[JETSDAD]

I email through the member site. That way you can just send it whenever you want.

 

[cellomom]

I have sent an email to MS through the web site and I have also used the chat feature on MDE app.

 

[Deb & Bill]

I just used the contact us email on the member website about three days ago. I got a response today.

 

[striker1064]

After you log in to your dashboard, just wait a bit, do something else while you keep an eye on it. The chat option will come back.

 

[Sandisw]

Honestly, I've stopped making requests, other than occasionally using the options available through online check-in. I find I enjoy my stay more when I get to find something to enjoy about my room, rather than the anxiety of worrying about whether I'll get the "perfect" room or the disappointment of not getting my request.

This is us now. The only request I ever make, when I travel alone, is not first floor. Other than that I figure it can be a surprise!! Plus, if we are arriving at the resort earlier, even if I have done online check in, I always go to the front desk, tell them we are now there, and that we will take any room that will become available sooner rather than later...even if I choose that during online check in.

 

[lovin'fl]

I use Touring Plans. Has been relatively close every time I use it. I just did one for our Sept trip. I don't always. If I want room ready early I don't make any room requests. But this trip we'll be arriving late so no worries about having room early and would rather be easy in/out of BCV for F&W so I chose 1st floor room near exit to path. They send request to Disney at 30 days out.

 

[DduzDis]

I used to call or chat, but that is not feasible. Last time I emailed (during the pandemic) for a different reason, they didn't get to my email for a couple of weeks. Does Touring Plans actually still send a fax and does that actually get seen these days?

First world problems, I know.

TP does do the fax. I have had decent success though my trip last month didn't get close. The location was still great, but just not what I requested.

 

[Denise W]

TP does do the fax. I have had decent success though my trip last month didn't get close. The location was still great, but just not what I requested.

It was reported here quite some time ago that Touring Plans now emails the request 30 days out, and faxes are no longer used.

 

[DduzDis]

It was reported here quite some time ago that Touring Plans now emails the request 30 days out, and faxes are no longer used.

Okay - I never saw that. TP mentions a request will be sent but they don't mention the method. I should have written the wording to read they do 'send' the request in some format.