best value inn?
- Thread starter scanmom
- Start date
I was just there, the last weekend in June.
I called the Best Value Inn and Suites the night before we left, confirming our reservation for the next day. Unfortunately, there was no record of our reservation, despite me having a reservation number. The clerk on duty could do nothing for me, except give me a new ressie, but all the non smoking rooms were full. He noted on our reservation we wanted "non smoking" and said the staff would give me one when we checked in. That didn't sound right to me (if they don't have the rooms, they don't have the rooms) but as there was nothing I could do, I decided to wait until the next day, and call the manager.
Yikes! While on the road Friday morning, I called Best Value Inn and talked to another desk clerk, who told me I couldn't get a non smoking room if there were none available. I was a bit frustrated (to say the least) and kept saying, "but I have a reservation number!". I also pointed out that we were traveling with a child with asthma, who couldn't handle a room with smoke odors. He called back about an hour later, after talking with a manager, telling me they had found us a room. Thank goodness! (Wait, there will be more about the hotel later!)
Check in to the hotel went smoothly, and we relaxed in our rooms, then went to dinner at the hotel for their free meal. This night it was chili. A server served the bowls of chili. There were chopped onions and tomatoes to put on top. The salad bar that went with it offered iceberg lettuce, grated cheese, whole chili's and cottage cheese, as well as two kinds of dressing. Lemonade, punch, water and tea were available through the soda fountain. Luckily, three of our four girls liked chili. The 4th ate salad and cottage cheese. I felt the dinner was okay, but nothing spectacular, but is was free!
Saturday morning we got up and went to the free breakfast at the hotel. I was more impressed with this than dinner. They had bread for toast, bagels, sweet rolls, english muffins and muffins. They also had oatmeal (not instant), scrambled eggs and make your own Belgian waffles (that were quite good).
We ate the free dinner at the hotel. It was hot dogs and the same salad bar. Again, not great, but adequate, and helps if you are on a budget. While I was in the bathroom, Abbey turned on the tv and charged $10 of music CD''s to our room. I was not happy, and when I went to the check in, the clerk took the charge off (telling me they can only do it if you ask soon enough). She also "locked" the system.
The postscript to our hotel saga: When I got home Monday night, I went online to check out my expenses from Disneyland (just to see if I forgot to record any expenses, as can happen) I saw a charge for the Best Value Inn and Suites, for $99. I figured it had something to do with our "lost" reservation" and called and left a message for the manager. Tuesday, the manager returned my call. He asked for both reservation numbers, to see if her could figure things out. However, he told me he would credit my card with the amount. He called back later, and it turned out our date had been entered wrong .6/24/instead of 6/27. Those numbers are next to each other on the keypad, so it's easy to see how it happened.
Best Value Inn and Suites is not a hotel I would have normally stayed at, since I like to be within walking distance to the park. However, it made the most sense for us, because of the meals, and the two bathrooms. The dinners weren't great, but they were adequate and did reduce our costs. I think they used to offer a bit more variety with the dinners than we saw. The breakfasts were quite good, but they don't seem to vary the hot offerings, as they once did. (Our hot dishes were always scrambled eggs and waflles, they used to offer sausage, french toast...different things each day) But what they offer is pretty darn good. My guess is only the Embassy Suites offers a better free breakfast. The belgian waffles were quite good. We did usually eat early, but on the last morning, when I ate at 8:30 (a half hour before it shut down) there was still plenty of food left. We did have problems with our reservation, but I do think you can't always help that (people do make mistakes). I think the real issue was their customer service. The Manager did find us a non smoking room, and a clerk took off our music charge. When I called about the extra charge on my VISA, the manager was apologetic and dealt with it right away. I was pleased about that, I thought they had good customer service.
I called the Best Value Inn and Suites the night before we left, confirming our reservation for the next day. Unfortunately, there was no record of our reservation, despite me having a reservation number. The clerk on duty could do nothing for me, except give me a new ressie, but all the non smoking rooms were full. He noted on our reservation we wanted "non smoking" and said the staff would give me one when we checked in. That didn't sound right to me (if they don't have the rooms, they don't have the rooms) but as there was nothing I could do, I decided to wait until the next day, and call the manager.
Yikes! While on the road Friday morning, I called Best Value Inn and talked to another desk clerk, who told me I couldn't get a non smoking room if there were none available. I was a bit frustrated (to say the least) and kept saying, "but I have a reservation number!". I also pointed out that we were traveling with a child with asthma, who couldn't handle a room with smoke odors. He called back about an hour later, after talking with a manager, telling me they had found us a room. Thank goodness! (Wait, there will be more about the hotel later!)
Check in to the hotel went smoothly, and we relaxed in our rooms, then went to dinner at the hotel for their free meal. This night it was chili. A server served the bowls of chili. There were chopped onions and tomatoes to put on top. The salad bar that went with it offered iceberg lettuce, grated cheese, whole chili's and cottage cheese, as well as two kinds of dressing. Lemonade, punch, water and tea were available through the soda fountain. Luckily, three of our four girls liked chili. The 4th ate salad and cottage cheese. I felt the dinner was okay, but nothing spectacular, but is was free!
Saturday morning we got up and went to the free breakfast at the hotel. I was more impressed with this than dinner. They had bread for toast, bagels, sweet rolls, english muffins and muffins. They also had oatmeal (not instant), scrambled eggs and make your own Belgian waffles (that were quite good).
We ate the free dinner at the hotel. It was hot dogs and the same salad bar. Again, not great, but adequate, and helps if you are on a budget. While I was in the bathroom, Abbey turned on the tv and charged $10 of music CD''s to our room. I was not happy, and when I went to the check in, the clerk took the charge off (telling me they can only do it if you ask soon enough). She also "locked" the system.
The postscript to our hotel saga: When I got home Monday night, I went online to check out my expenses from Disneyland (just to see if I forgot to record any expenses, as can happen) I saw a charge for the Best Value Inn and Suites, for $99. I figured it had something to do with our "lost" reservation" and called and left a message for the manager. Tuesday, the manager returned my call. He asked for both reservation numbers, to see if her could figure things out. However, he told me he would credit my card with the amount. He called back later, and it turned out our date had been entered wrong .6/24/instead of 6/27. Those numbers are next to each other on the keypad, so it's easy to see how it happened.
Best Value Inn and Suites is not a hotel I would have normally stayed at, since I like to be within walking distance to the park. However, it made the most sense for us, because of the meals, and the two bathrooms. The dinners weren't great, but they were adequate and did reduce our costs. I think they used to offer a bit more variety with the dinners than we saw. The breakfasts were quite good, but they don't seem to vary the hot offerings, as they once did. (Our hot dishes were always scrambled eggs and waflles, they used to offer sausage, french toast...different things each day) But what they offer is pretty darn good. My guess is only the Embassy Suites offers a better free breakfast. The belgian waffles were quite good. We did usually eat early, but on the last morning, when I ate at 8:30 (a half hour before it shut down) there was still plenty of food left. We did have problems with our reservation, but I do think you can't always help that (people do make mistakes). I think the real issue was their customer service. The Manager did find us a non smoking room, and a clerk took off our music charge. When I called about the extra charge on my VISA, the manager was apologetic and dealt with it right away. I was pleased about that, I thought they had good customer service.
How was the room? was it roomy and clean?
yes, it was roomy and clean. It had a table in the room with the Murphy bed, and sat 4 people. It also had a breakfast bar and barstools for 2. It had a desk in the room with the table and murphy bed, but it's drawers were deeper and longer, like a regular dresser, so it could be used as one (and we did)
The furnishings were fine, just not really updated and new.
how far is it from DLR?
well, you can't walk. The drive is very fast, the freeway is basically out the driveway (although I didn't notice any freeway noise).....maybe it took us 3 or 4 minutes to get to the parking structure. You can also go surface streets. It is quite close, driving wise.
they have a shuttle, but we never used it, so I can't comment on it
what type of room did you get? studio or 1-2 bedroom?
We had the 2 bedroom. It has an upstairs, they call it a loft, because the wall over the living room isn't closed off. The 2nd bedroom had a curtain to separate it from the living room. The 2nd bedroom had the Murphy bed and table.
Really, it's perfectly fine. It's just not new and all updated, but it' clean, and the food was fresh. The pool was nice too. Small, but I saw staff cleaning off tables every morning. You can take your food to the outside tables. There aren't tons of tables inside, but must be enough, because I never saw anyone needing a table and not getting one. Probably because they offer a reasonably long mealtime.
I travel alot, and like nice hotels (yes, I'm spoiled~). This was perfectly fine (not great and wonderful, but fine) If it were within walknig distance, I'd stay more often!
My girlfriend, who I traveled with, who travels much less frequently than me, REALLY liked it...she thought it was great, in fact.
Also, our kids loved it. They were CRAZY for the murphy bed, and loved the stairs (we all have one story homes). They were perfectly happy with the pool and swam every day. Our kids loved everything about it (even the bar stools)
Also....what is the direct phone # to the hotel? Sorry, I'll have to look for that. We just switched computers and my info was in a file. If you do a search for best value inn, you'll get their website and it will give you a phone num,ber that is a direct line
Julia
yes, it was roomy and clean. It had a table in the room with the Murphy bed, and sat 4 people. It also had a breakfast bar and barstools for 2. It had a desk in the room with the table and murphy bed, but it's drawers were deeper and longer, like a regular dresser, so it could be used as one (and we did)
The furnishings were fine, just not really updated and new.
how far is it from DLR?
well, you can't walk. The drive is very fast, the freeway is basically out the driveway (although I didn't notice any freeway noise).....maybe it took us 3 or 4 minutes to get to the parking structure. You can also go surface streets. It is quite close, driving wise.
they have a shuttle, but we never used it, so I can't comment on it
what type of room did you get? studio or 1-2 bedroom?
We had the 2 bedroom. It has an upstairs, they call it a loft, because the wall over the living room isn't closed off. The 2nd bedroom had a curtain to separate it from the living room. The 2nd bedroom had the Murphy bed and table.
Really, it's perfectly fine. It's just not new and all updated, but it' clean, and the food was fresh. The pool was nice too. Small, but I saw staff cleaning off tables every morning. You can take your food to the outside tables. There aren't tons of tables inside, but must be enough, because I never saw anyone needing a table and not getting one. Probably because they offer a reasonably long mealtime.
I travel alot, and like nice hotels (yes, I'm spoiled~). This was perfectly fine (not great and wonderful, but fine) If it were within walknig distance, I'd stay more often!
My girlfriend, who I traveled with, who travels much less frequently than me, REALLY liked it...she thought it was great, in fact.
Also, our kids loved it. They were CRAZY for the murphy bed, and loved the stairs (we all have one story homes). They were perfectly happy with the pool and swam every day. Our kids loved everything about it (even the bar stools)
Also....what is the direct phone # to the hotel? Sorry, I'll have to look for that. We just switched computers and my info was in a file. If you do a search for best value inn, you'll get their website and it will give you a phone num,ber that is a direct line
Julia
dsnylndmom
Disneyland Addict
- Joined
- Jun 7, 2003
- Messages
- 437
I just got back from there yesterday! LOL
I agree with the above poster, it wasn't a hotel I would normally stay at(for the same reason I like to be walking distance) but it was fine. It was a little older, but it was spacious. The pool and spa were fine, we used them twice(that spa was heaven the morning after our marathon day)The breakfasts were basic but decent, better then alot of the places on Harbor. The staff was really nice and took us to DL one day without a ressie and picked us up another when we called maybe an hour ahead of time. The Shuttle is just a new Chevy Venture minivan which is why they require a ressie for it. We never made it to the dinner!(no kids this trip we didn't have to come back)Like the other poster said the drive to the parking garage was very very quick.
We had the 2 bed one story room. It had a desk, sofabed, tv, 2 nightstands, dresser, 2 queens, 2 closets bath and full kitchen. Oh and the housekeeping was great.
The hotel is showing some age, but for the price you really can't beat it!
Tina
I agree with the above poster, it wasn't a hotel I would normally stay at(for the same reason I like to be walking distance) but it was fine. It was a little older, but it was spacious. The pool and spa were fine, we used them twice(that spa was heaven the morning after our marathon day)The breakfasts were basic but decent, better then alot of the places on Harbor. The staff was really nice and took us to DL one day without a ressie and picked us up another when we called maybe an hour ahead of time. The Shuttle is just a new Chevy Venture minivan which is why they require a ressie for it. We never made it to the dinner!(no kids this trip we didn't have to come back)Like the other poster said the drive to the parking garage was very very quick.
We had the 2 bed one story room. It had a desk, sofabed, tv, 2 nightstands, dresser, 2 queens, 2 closets bath and full kitchen. Oh and the housekeeping was great.
The hotel is showing some age, but for the price you really can't beat it!
Tina
dsnylndmom
Disneyland Addict
- Joined
- Jun 7, 2003
- Messages
- 437
Not at all, $89 for the Penthouse and $69 for the 2 bed plus sofabed one story.
Tina
Oh my friend got his 2 bed for $65 on hotels.com
Tina
Oh my friend got his 2 bed for $65 on hotels.com
CdnDisneyFan
<font color=FF0033>Tigger, he is oh so cute!<br><f
- Joined
- Apr 28, 2001
- Messages
- 881
Are there mini or full sized fridges in the suites? Microwaves??? Anything like Residence Inn (if you've ever stayed there)?
Jules
Jules
dsnylndmom
Disneyland Addict
- Joined
- Jun 7, 2003
- Messages
- 437
It is just like a REsidence Inn. The property used to be a Residence Inn but Best Value Inn and Suites took it over.
Sonya in Boise
<font color=teal>DISneyland Expert<br><font color=
- Joined
- Apr 4, 2002
- Messages
- 303
we stayed here (the one on Chapman right) in March when it had just changed names and I agree with what the others have said. We had more variety on our breakfast and dinners and that was a selling point. At that time it had apple juice in the fountain dispenser, but I have hear that is not the case now. I have two small girls and this was a huge selling point for me. Also my girls are breakfast and lunch eaters, so a good breakfast for them is a must and they had plenty of choices, at that time.
We stayed in the studio, for 64.00 per night. It has a pull out sofa bed and a queen bed. Every room has a FULL kitchen, so it is a full sized fridge. They also offer a grocery shopping service and do not charge a fee for the service, just the cost of the groceries.
House keeping was great. I have traveled a decent amount of time over the last few years (every 2-3 months for about a week) and these were the nicest ladies I have met yet. They wrote us thank you notes and well wishes of great Disney days. I placed the tips inside envelopes that the girls had put Disney stickers on, so they knew we were on vacation. We always got extra towles and after they saw how long my girls hair is, we had extra conditioner.
We stayed in the studio, for 64.00 per night. It has a pull out sofa bed and a queen bed. Every room has a FULL kitchen, so it is a full sized fridge. They also offer a grocery shopping service and do not charge a fee for the service, just the cost of the groceries.
House keeping was great. I have traveled a decent amount of time over the last few years (every 2-3 months for about a week) and these were the nicest ladies I have met yet. They wrote us thank you notes and well wishes of great Disney days. I placed the tips inside envelopes that the girls had put Disney stickers on, so they knew we were on vacation. We always got extra towles and after they saw how long my girls hair is, we had extra conditioner.
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