Best Rate Program???!

[snoopy two]

I am sort of bowled over by this best rate program. I had called several months ago and reserved a room at POFQ for December. Having been a passholder for many years, I "knew" that some passholder rates would come out around Aug. I didn't pick up my annual pass until last week, so I wasn't able to go online until after I had my pass number. Imagine my disappointment when I went on and the only available passholder rate is at CBR. Desperate calls to reservations only resulted in "I can't help you." Incredible. My question is what happens if you decide on a spur of the moment trip and can't/don't book 60 days out? I guess I'm not sure who this program benefits. Certainly not the passholders, unless I am missing something. (And I could be.) It just used to be so easy to call and have them look around to find you a passholder rate. I guess I just miss that good old customer service. And what is up with the non-refundable deposit?? Are they just trying to deter their passholders? I really don't understand.

 

[pennst8r]

it used to be 120 days out!

I am a new passholder, so I only know this system and it worked for me. From what I've read here, the non refundable deposit may be from people making ressies that they didn't intend to keep.


You raised a good point, tho by asking what do you do if you decide to make a quick trip.

 

[Tink10]

it used to be 120 days out!

I am a new passholder, so I only know this system and it worked for me. From what I've read here, the non refundable deposit may be from people making ressies that they didn't intend to keep.


You raised a good point, tho by asking what do you do if you decide to make a quick trip.

ITA that they need to do something to accomodate the passholders travelling at last minute.......

The non-refundable deposit is precisely from many people calling and holding rooms at an AP rate and cancelling at last minute...... It's about time that they did something to deter the people doing that.

 

[PamNC]

IT STINKS!

That's all I have to say about that.

PamNC