englishteacha
Have courage and be kind.
- Joined
- Apr 2, 2006
- Messages
- 5,350
We're planning an overnight near Boston and I booked us a room at a Comfort Inn. I found a lower price on a different site for the same night and submitted a claim to Choice Hotels. I would have been pleased to get a reduced rate to match the other site, but they give one night free and then reduce any other nights of that same stay to the lower price. Since we're only staying the one night, it's free! They responded to my claim in just a few hours on a weekday evening.
I'd always been a bit skeptical about the "Best Rate Guarantees" for hotels and such, figuring it would be more of a pain to submit a claim than it's worth, but there weren't any tough hoops to jump through at all. It was just a simple online form. You do have to submit the claim within 24 hours of making your reservation, though.
Just thought I'd share my experience. It's nice to see a company with good customer service!
I'd always been a bit skeptical about the "Best Rate Guarantees" for hotels and such, figuring it would be more of a pain to submit a claim than it's worth, but there weren't any tough hoops to jump through at all. It was just a simple online form. You do have to submit the claim within 24 hours of making your reservation, though.
Just thought I'd share my experience. It's nice to see a company with good customer service!
