Call the 407-wdisney number just ask "Is this Central Reservations?"
If they say yes, great; if they say no request CRO (central reservations office). Here lately when I have called (and it's been frequent!!) I have gotten the travel co. I am wondering if they are changing everything over to the travel co?

The way to make sure you have CRO is to go over your travel plans then ask what the cancellation and payment policy is.
CRO cancellation policy is 5 days prior to trip for a full refund. Travel co requires a $200 down pymt. Also, CRO usually requires full pymt at time of check in (I have a ressie in May they want full pymt in advance so I need to check on that!). This may be a change too to help curtail cancellations.
I would also suggest that you think about the dining plan if you are booking a package (room and park tkts). It is about the only discount you can get on meals and the dining plan you get with the MYW tickets includes tax and tip I think. You can't beat that!!
Thetoll free # is 1-800-828-0228 but it make put you in the travel co. Call that to get your basic info then call the other # to get CRO to actually book.