Been to Disney Five Times?

[lawnspecialties]

I didn't know where to put this thread so I figured I'd try here.

Why is it when you call Disney, it asks if you've been to Disney five times? Do you get a theme park discount or anything or is it just for their "marketing and research"?

 

[Dan Murphy]

If I call I just keep hitting -0-, bypassing all the marketing questions, till a person answers.

 

[Sleeping Becca]

My guess is depending on how many times and how recently you've been, determines, how the CM talks to you and what they suggest.

 

[Cool-Beans]

You get nothing special. There is the request that you answer their survey questions, but I don't know if everyone is asked for that or not. Certainly no bonuses.

Trust me, it doesn't matter how many times you've been or how much money you spend there a year, you get NOTHING extra for it, ever.

It would be nice if they gave you something - anything - but they don't.

 

[Robo]

My guess is depending on how many times and how recently you've been, determines, how the CM talks to you and what they suggest.

I always thought that MIGHT be the case, but it never seems to make any difference.

Maybe a "feature" they just can't reliably implement due to phone CM turnover, etc.

 

[WhateverLolaWants]

My guess is depending on how many times and how recently you've been, determines, how the CM talks to you and what they suggest.

I agree with this. If you've been multiple times, they'll suggest things that maybe you're not familiar with, such as different tours. On a slightly different note, I love their little "stalkerish" system. We get a good giggle when my mom calls up to book a vacation and they ask who is coming with her this time because they have every one of our family members names in the system and they start asking if so and so is coming along.

 

[bellaDisneydncr]

Trust me, it doesn't matter how many times you've been or how much money you spend there a year, you get NOTHING extra for it, ever.

It would be nice if they gave you something - anything - but they don't.

This would be wonderful... considering i've been there 20 times and i know there are lots of people out there who have been there more than me. We deserve something for our loyalty lol

 

[rt2dz]

I believe I read somewhere that the CM who answers doesn't even get that info, it is strictly marketing research that is tracked in a computer program. I used to think it was so they could tailor the booking towards you, but it always the same thing each time.

 

[bradk]

pretty much true, it doesn't really go anywhere. their CRM software keeps track of all of your visits anyway so whatever you press is irrelevant.

 

[rt2dz]

pretty much true, it doesn't really go anywhere. their CRM software keeps track of all of your visits anyway so whatever you press is irrelevant.

Provided you stay onsite. We're going twice this year and the second time is off site.

 

[CleveRocks]

I believe I read somewhere that the CM who answers doesn't even get that info, it is strictly marketing research that is tracked in a computer program.

But they already have ALL of your past information in their database ... there's no need for them to collect it again in a very generic manner. They have so much more data on you in their database that is much much more valuable to them.

 

[BeckWhy]

I have never noticed any difference with it. But regardless of what number I put in, the CM generally knows. I liked it when I called after my Sept 2006 trip: "Wow! You've been here 9 times? And you were just here in September. Why are you coming back?"

 

[rt2dz]

But they already have ALL of your past information in their database ... there's no need for them to collect it again in a very generic manner. They have so much more data on you in their database that is much much more valuable to them.

Again, if you are staying on site they know how many times you've been. You can show up to the parks every day for a week and be staying off site and still having a Disney vacation. They don't even know necessarily if you've bought tickets if you don't buy through them. They have your onsite info in front of them without the generic and annoying phone survey, but the phone survey can give them an idea of other info. But, like others, I bypass or randomly just press numbers and skip the pre-booking survey.

 

[bytheblood]

I was told by somebody I know from Disney Corporate that this will depend on what CM you were transferred to. If you have been many times, they might transfer you to a newer CM that has less knowledge and training because you know more than they do, however if this is your first or 2nd visit, you might need a CM that has been with CRO for 2 years.

 

[CanadianGuy]

I was always told that this routed your call to a particular 'queue'..

Those agents answering the calls of more experienced visitors are actually expected to generate more revenue per hour than those answering the calls of 'newbies'.

That's how someone working at Disney Reservations explained it to me over a beer at Epcot.

Your mileage may vary. Moving this over to the Disney Resorts & Booking Board.

Knox

 

[Sleeping Becca]

I was always told that this routed your call to a particular 'queue'..

Those agents answering the calls of more experienced visitors are actually expected to generate more revenue per hour than those answering the calls of 'newbies'.

That's how someone working at Disney Reservations explained it to me over a beer at Epcot.

Your mileage may vary. Moving this over to the Disney Resorts & Booking Board.

Knox

Very interesting. I would think that more experienced visitors would purchase less. Book room only with a discount and not buy tickets or packages.

 

[mommycrawford]

I think it's subliminal stuff....to make you feel that if you are only going for your fourth time, then you better stay on the line no matter how many times they play Zippadee-do-da, because clearly you have not really BEEN to Disney.... You can't hang up now, thinking saving for your child's education is a nobler pursuit, or worrying about the price of gas...

Honestly, I think it's the kinder, gentler way to stall. I wish it was more.

 

[MyGoofy26]

Very interesting. I would think that more experienced visitors would purchase less. Book room only with a discount and not buy tickets or packages.

My guess though is that seasoned WDW vets know exactly what they want and the whole reservation process takes significantly less time than a newbie. So CMs working the line with repeat guests can turn over more calls in a shift than CMs who have to help newbies take babysteps to figure out exactly what they need.

 

[larryz]

I thought it was to prequalify those they ask to complete the survey at the end of the call... they just don't want some newb's opinions about how good (or not) their reservation CMs are...the more times you've been, the logic being, the more likely you've had a lot of experience with different reservation CMs.

 

[Mad4Mickey]

I wish that were true in Dec I will have been 42 times already in the last 19 years . I should get something LOL
I dont even think our AP or DVC gets us that great of a discount