For all those "urban legend" people...
First, I resent the implication that I would post this as some sort of way to stir up trouble. Anyone in their right minds should be outraged at staying in a room with a wet urine bed, and I think all these odd defenses of Disney are funny in a sad way. I love WDW and am the first to stand up for them. I spend 95% of my vacation dollars on their property. But strange urine in one's hotel bedroom is 100% indefensible. It is something that should never, ever happen, and when it does happen, steps should be taken to correct it, which was not the case.
I am the one who posted about the wet mattress. It happened to my brother, SIL, and 3 year old niece on their trip last year to WDW. They were staying at All Star Sports.
The mattress was not wet with a wet bathing suit. It was wet with urine. My brother checked it out. He was not lying; had no reason to lie, and was, in fact, extremely grossed out and unhappy about this.
He walked immediately to the front desk and asked to speak with a manager there. He waited for 15 minutes before being told that no managers were available to speak with him & he should try again the next day in the afternoon (they gave him a time, which, unfortunately, I can't remember). Since the manager wouldn't see him until the next day, he asked could someone at least please change their room. They said there were no rooms available for him to transfer to. He then asked for Mousekeeping to please change the bedding. Mousekeeping still had not come by the next afternoon.
He then went to the front desk, at the appointed time, and waited for over an hour before being told that the managers were all in a meeting that was running over time, and he should come back later. At this point, he was frustrated almost to the point of tears, and he called me, because he thinks of me & DH as his Disney experts.
I immediately called the All Star Sports resort, explained to the woman who answered what was going on, and told her that I was trying to help my brother resolve this, because he had already wasted enough of his extremely expensive park time trying to fix a problem that should never have existed in the first place. They never put me on the phone with a manager, either, but they did send Mousekeeping to at least change the bedding (my brother called me when they got in from dinner that evening). They also sent him a free refrigerator (?) which amused my brother, since what he'd really wanted was a room that was, at least to all appearances, urine-free.
The change of bedding helped, but they did not sleep on that mattress for the rest of the trip. The urine spot was there when they arrived at the hotel. They got to the room, and my niece was ready for her nap, so they turned down the sheets and got a very unpleasant surprise.
I thought this was horrible, for several reasons.
1. As I've already pointed out, and despite what All Star fans might say, a big, wet urine spot on the bed is disgusting and unsanitary.
2. This was my brother's first trip to WDW with his family. He & SIL had been as attendants in my wedding, but they didn't have much time off then, so didn't really get to go to the parks. This was my 3 year old niece's first ever WDW trip.
3. The resort should have taken immediate steps to solve the problem. There are some people who would use this to get a refund or a resort upgrade. My brother isn't one of those people. He is very laid back & easy going, and he just wanted a clean room. I believe he should have gotten that.
He was never, ever contacted by a manager at All Star Sports, not even for an apology. I can only imagine that this is perceived by their management as being not a big deal, though to us, it was disgusting.
4. My brother & SIL aren't the wealthiest people. They are both in school still, and are doing their best to work, take classes, and raise my niece. They work harder than anyone else I know, and they truly deserved a nice vacation. So what if they chose a value resort instead of a deluxe resort? That still doesn't excuse the management of All Star Sports, no matter what excuses might be invented for them.
Bottom line, my brother, SIL, and 3 year old niece were never given a clean room, never given an apology, spent 2 wasted trips waiting around for a manager, and had to wait days before Mousekeeping even bothered to change the bedding.
Very, very poor...
Heather W