I'm not sure if anyone has posted about this recently but having just come back from DLRP, it was very active with pick pockets whilst we were there and on New Years Eve I had my purse stolen from my backpack whilst looking at a ride photo outside Big Thunder Mountain.
When we went to City Hall to report the theft there were 3 other people being ushered into the little side rooms along with the folders containing all phone numbers pertaining to cancelling your credit/debit cards. We were told we had to wait for a room to become available!! Once a room was available the young girl took all the details, gave me the folder to look at and offered me a phone to call all my banks with to cancel the cards.
The Next day we had to go to the Police Station to report the theft as my purse also contained my Dream AP and to get a replacement whilst at the park I had to obtain a police declaration - replacement Annual Passes are normally issued by Post!
Should anyone have the misfortune to go to the Police Station, unless you can speak Fluent French, it is advisable to take a translator with you, this service is offered by City Hall and the Disney Hotels and they will take you to the Police Station, translate for you and then bring you back. We didn't find this out until the next day as we had a trainee person at City Hall who just pointed to the police station near the Newport Bay Hotel on the map and said we needed to go there! We tried to find our way there at 1am but gave up and got a taxi there the next morning to find the Police didn't understand us, spoke very little english and wondered where our translator was!! After a phone call to our hotel the Sequoia Lodge wondered why we had gone there by ourselves!! The Sequoia then arranged for a translator to be available a little later on in the day as they were very busy with check outs at that moment!
The Seqouia Lodge was very helpful throughout and the translator was one of their Receptionists who spoke perfect English. Once we had the police Declaration we could go to the Annual Passport Office outside the Studios and were were able to have my Pass reissued. At least the Disney Magic could now continue.

When we went to City Hall to report the theft there were 3 other people being ushered into the little side rooms along with the folders containing all phone numbers pertaining to cancelling your credit/debit cards. We were told we had to wait for a room to become available!! Once a room was available the young girl took all the details, gave me the folder to look at and offered me a phone to call all my banks with to cancel the cards.
The Next day we had to go to the Police Station to report the theft as my purse also contained my Dream AP and to get a replacement whilst at the park I had to obtain a police declaration - replacement Annual Passes are normally issued by Post!
Should anyone have the misfortune to go to the Police Station, unless you can speak Fluent French, it is advisable to take a translator with you, this service is offered by City Hall and the Disney Hotels and they will take you to the Police Station, translate for you and then bring you back. We didn't find this out until the next day as we had a trainee person at City Hall who just pointed to the police station near the Newport Bay Hotel on the map and said we needed to go there! We tried to find our way there at 1am but gave up and got a taxi there the next morning to find the Police didn't understand us, spoke very little english and wondered where our translator was!! After a phone call to our hotel the Sequoia Lodge wondered why we had gone there by ourselves!! The Sequoia then arranged for a translator to be available a little later on in the day as they were very busy with check outs at that moment!
The Seqouia Lodge was very helpful throughout and the translator was one of their Receptionists who spoke perfect English. Once we had the police Declaration we could go to the Annual Passport Office outside the Studios and were were able to have my Pass reissued. At least the Disney Magic could now continue.
