Be careful!

[Disneychick75]

I switched our reservations from CBR to AKL last evening and asked the CM about a deposit. She said, "Oh you're deposit is fine it will roll over to your new reservation. You're good." After we got off the phone, I wanted to make sure because the AKL is pricier so I checked. Sure enough, I had to deposit about $285 more before Monday or I would have lost the reservation.

 

[john7994]

I switched our reservations from CBR to AKL last evening and asked the CM about a deposit. She said, "Oh you're deposit is fine it will roll over to your new reservation. You're good." After we got off the phone, I wanted to make sure because the AKL is pricier so I checked. Sure enough, I had to deposit about $285 more before Monday or I would have lost the reservation.

So the warning here is to ensure that you pay the proportional difference in the deposit for upgrading a reservation that is at a higher cost than the original reservation and deposit - correct?

 

[Disneychick75]

So the warning here is to ensure that you pay the proportional difference in the deposit for upgrading a reservation that is at a higher cost than the original reservation and deposit - correct?

Yes, sorry I didn't make it clear.

 

[Minnie1222]

I'm surprised they didn't immediately charge you for the difference when you made the switch.

 

[john7994]

Yes, sorry I didn't make it clear.

No worries - it seemed like good advice and something I wouldn’t have thought about either - since they didn’t charge you more at the time of upgraded reservation transaction!

 

[Wood Nymph]

I switched our reservations from CBR to AKL last evening and asked the CM about a deposit. She said, "Oh you're deposit is fine it will roll over to your new reservation. You're good." After we got off the phone, I wanted to make sure because the AKL is pricier so I checked. Sure enough, I had to deposit about $285 more before Monday or I would have lost the reservation.

If you had a package then the deposit would have been the same. But it sounds like you had a room only reservation.

 

[Disneychick75]

If you had a package then the deposit would have been the same. But it sounds like you had a room only reservation.

I did have room only.

 

[Disneychick75]

I'm surprised they didn't immediately charge you for the difference when you made the switch.

Surprised me too - so happy I checked because we would have been disappointed had the reservation disappeared.

 

[DizneyFamof4]

I did have room only.

This is on the CM. I have done this and they collected the difference during the call.

 

[Disneychick75]

This is on the CM. I have done this and they collected the difference during the call.

That's why I made the thread. Wanted others to realize that they should double check because the CMs do not always get it right. I thought it was odd and questioned her and she still said we were "good to go".

 

[DizneyFamof4]

That's why I made the thread. Wanted others to realize that they should double check because the CMs do not always get it right. I thought it was odd and questioned her and she still said we were "good to go".

Yes, I do not know how many times I knew more than the CM that I was talking too

 

[nw6675]

OP, I had this happen a few months ago, too. I upgraded my room only and there was no mention of paying the difference. I ended up canceling and renting DVC points so I don't know what would have happened. I never got anything about it.

 

[simplymama]

We have this situation where I changed from a cheaper resort to higher cost and they had to put me on hold and go through guests services to make it happen due to availability, but they never asked for the difference which surprised me. Our reservation is still there just showing my new final balance owed.

 

[Disneychick75]

We have this situation where I changed from a cheaper resort to higher cost and they had to put me on hold and go through guests services to make it happen due to availability, but they never asked for the difference which surprised me. Our reservation is still there just showing my new final balance owed.

Our new reservation showed as well. There was a little blurb that said we must pay the balance of the deposit by Monday. I plan to just keep sending payments each week so that it can be paid off before we arrive.