Be aware...be very aware...

[Momof2Disneyboys]

Just an update on my situation:
Did receive a call apologizing for the original situation. I spoke with a very sweet manager who told me that she would look into some vacation packages for our family and see what she could do...was told that she would call back on Sunday afternoon. Unfortunately, no phone call today.

I called and left a voice message - hope to hear back so I can pass on some good news. I have great hopes for some pixie dust!!!!

How long after your original complaint did you receive the phone call with the apology? I wrote in my story/complaint about 12 days ago and haven't gotten any response. . . . .

 

[notsosnowwhite]

I would say that I received a phone call about 5 days after the e-mail complaint. The last two weeks are kinda a blur - too many snow days to keep my calendar straight!

Sadly, no phone call back again today. I'm starting to develop a twitch waiting for the phone to ring.

 

[Va-bear]

Wondering if any of you ever got a "good" result from your complaints. I did receive a call back, but it actually ended up making me more frustrated than ever. She acted like she thought there was no way a CM could/would ever mislead me. When I told her that I knew of others this had happened to she said "you know those boards aren't run by Disney and you cant believe everything you read." I did remain calm and explained that we'd have no reason to lie to each other about it (yes, people might call disney and lie, to try and get a code, but why lie to each other?) She said they couldnt listen to the call either, because, even though I had the date, approx. time, and # called from I did not get the original CM's name - she said they only can trace by name - seemed odd to me? So....basically, she said sorry and even that seemed weak...seemed more like "sorry, that you are so pitiful that you can't understand us..." Man, next year we may be going to see Elmo.

 

[mickey2000]

OMG DI$NEY never does anything wrong !
Everything they do is in our best interest!
I just love DI$NEy..........
Just look at all the times they have taken my money

WHAT BED BUGS ????

 

[Momof2Disneyboys]

Wondering if any of you ever got a "good" result from your complaints. I did receive a call back, but it actually ended up making me more frustrated than ever. She acted like she thought there was no way a CM could/would ever mislead me. When I told her that I knew of others this had happened to she said "you know those boards aren't run by Disney and you cant believe everything you read." I did remain calm and explained that we'd have no reason to lie to each other about it (yes, people might call disney and lie, to try and get a code, but why lie to each other?) She said they couldnt listen to the call either, because, even though I had the date, approx. time, and # called from I did not get the original CM's name - she said they only can trace by name - seemed odd to me? So....basically, she said sorry and even that seemed weak...seemed more like "sorry, that you are so pitiful that you can't understand us..." Man, next year we may be going to see Elmo.

I finally got a call just last week. That was after I sent in my 2nd complaint saying that I never got a response from the first complaint.

The lady was very nice and sincere I think. The apologized that it took so long for anyone to contact me and that there was no excuse for that. Then she apologized for the original CM "misinforming" me. Said that she had no explanation for why or how that could have happened. And said that I was right and there absolutely was not a 30% discount applied to my trip. And furthermore that when I booked my trip back in August 2007 (for this May) there were no codes out for 2008 so there was no way there could have been a discount applied to my trip when I booked online like the original CM told me there was. She then apologized for how I was treated the second time I called back.

So I felt like she was sincerely sorry, but none of the CM's involved were going to be punished or even talked to about what had happened.

She said that she was going to send a gift to my kids at the resort when we checked in. So that will be nice for them. It's no 30% discount, but it's something I guess.

 

[Va-bear]

I finally got a call just last week. That was after I sent in my 2nd complaint saying that I never got a response from the first complaint.

The lady was very nice and sincere I think. The apologized that it took so long for anyone to contact me and that there was no excuse for that. Then she apologized for the original CM "misinforming" me. Said that she had no explanation for why or how that could have happened. And said that I was right and there absolutely was not a 30% discount applied to my trip. And furthermore that when I booked my trip back in August 2007 (for this May) there were no codes out for 2008 so there was no way there could have been a discount applied to my trip when I booked online like the original CM told me there was. She then apologized for how I was treated the second time I called back.

So I felt like she was sincerely sorry, but none of the CM's involved were going to be punished or even talked to about what had happened.

She said that she was going to send a gift to my kids at the resort when we checked in. So that will be nice for them. It's no 30% discount, but it's something I guess.

Glad you atleast got a sincere apology. I am glad I got an apology too, it just seemed a little less than sincere. BUT, I do appreciate the call and see it as much more than most companies would do - figure most would respond by email. I hope you have a great trip!!! Let us know what they send your boys and if they like it - thats pretty neat.

 

[Va-bear]

OMG DI$NEY never does anything wrong !
Everything they do is in our best interest!
I just love DI$NEy..........
Just look at all the times they have taken my money

WHAT BED BUGS ????

 

[Momof2Disneyboys]

Glad you atleast got a sincere apology. I am glad I got an apology too, it just seemed a little less than sincere. BUT, I do appreciate the call and see it as much more than most companies would do - figure most would respond by email. I hope you have a great trip!!! Let us know what they send your boys and if they like it - thats pretty neat.

Thanks. I will be sure to let you know that they get!

 

[mom2minniemouse]

This just happened to me, too! I called for rates and to see if I had a code and the CM said I had a great code (30% for a room discount) attached to my name and gave me a price (around $1,800ish) for 9 nights at a value, the meal plan and our tickets. I get my confirmation that night (conveniently 5 minutes after 10 p.m. EST, when they just closed) and I had the same price but NO dining plan. I called back and got a CM who was obviously new (didn't know phrases someone booking vacations at WDW should know) and they said I didn't have the dining plan yet and there was NO code attached to my name. Annoying!!! However, in the CM's defense, he kept me on the phone for a while until he was able to apply a code to save on my room (not as big as the one I supposedly had, but close) and I at least got that. However, I'm fully planning to cancel those plans if a better deal comes along (free dining or whatever).

 

[IWISHFORDISNEY]

First case is my cousin he got the 40% off mailer. He asked to change the dates and the cm said no problem I can do that. He only got the dicount on the date (1 day) that fell in the dates listed and was told he got it for the whole time. His wife did some research and with my help figured it out. He called back and fixed the dates and got his discount. But he was lied to.

Second case a friend called and was told she had a code attached to her name and booked a ressie. She did some research and found out it was about a 10% discount not the 40% she was told she was given.

I got my correct amount and had a great CM who actually quoted me rack rates before and after discount. But I knew what I was dong going in and had my numbers written down.

I just dont understand why you would lie to someone. I was a travel agent for quite some time and I would have been fired if I did something like that. It seems something is going on at CRO. I am just glad it did not happen to me. It would have been so disappointing. I was thrilled to get a pincode offer; we go all the time and this is only the second code I was given.

 

[calypso*a*go-go]

Sorry...I haven't read thru this entire thread so I don't know if this has already been mentioned but when I called for a price quote the other day the CM insisted that I was receiving a 30% discount on the MYW Pkg w/DDP. I knew from checking online that the price I was given was rack rate. After a bit of prodding she finally admitted the 30% was basically the value received by using the DDP and there was no actual discount applied to the package. I think it's a shame that Disney has started using such misleading tactics to get people to book.

I honestly don't know if it's a marketing strategy that all the CMs are supposed to use, or if I just had someone doing it on their own. Also, is it because less people are using the DDP due to the recent changes? Whatever the reason...I would advise everyone calling to go online first and price out any resorts they are thinking of booking and then break it down into separate components (room, tickets, DDP) so they can get a better idea of whether or not a discount has truly been applied to the room portion.

 

[ElizabethB]

I had a similar situation, only the CM was honest enough to say it was a discount off dining not off the room. The discount quoted was 50%!

Initially, I thought the CM was saying I could purchase the DDP for 1/2 price. With a little more conversation, I realized all the CM was telling me was that buying DDP saves "50%" off of the regular price for meals without DDP. I don't know how acccurate that percentage calculation is, but to someone not versed in public codes, pin codes, etc., that would have been very confusing.

I didn't think CMs got commissions for sales. Do they?

 

[mom2minniemouse]

wdw.guest.communications@disneyworld.com

Just got off the phone with a VERY nice supervisor named Joel at CRO. He seemed a little freaked when I told him what had happened to me and that the Disboards was crawling with at least a few dozen folks who had this happen to them as well.

My case is considered "resolved" because the second cast member I called the other day had applied a code to my trip, even though it wasn't as big as the code I supposedly had. (Wish I had written down his name! He was really nice and considering I was sick with bronchitis and crying all over myself when I called, he handled me well. LOL!)

Just remember, folks. You catch more bees with honey. I know it's hard to keep calm when you've basically been lied to about hard-earned money, but not all CMs are out to screw you! If you don't get satisfactory results from one CM, end the phonecall as nicely as you can and call again and get another CM. Even if you don't end up with a discount, at least if enough folks complain (and dropping the Disboards name probably doesn't hurt ) they'll either discipline the folks responsible or put an end to this unofficial practice.

All I have to say is I LOVE THE DISBOARDS! Can you imagine the amount of folks out there who don't have the Disboards and who mistakenly are thinking they got a good deal?

 

[notsosnowwhite]

So, it's now been about a month since the original posting. After the phone calls and e-mails I had great hope that the supervisor who had called to apologize would make some sort of peace-keeping offer. Let's face it - I was hoping for a code after all of this. Well, she finally returned my phone call to offer...(drum roll)....ticket upgrades if we travel through the end of May! That's right folks, for being deceived into thinking we had a code we were being offered a deal consisting of a public offer!

Wow. That's all I can say. Wow.

Thanks for all the postings that make me know that I am not alone in this situation. I agree that you get more bees with honey, but I'm feeling a bit stung myself!

 

[always_learning]

That is crazy!

 

[blessedmommyX4]

I got a mailer a while back with the 40% off code. We were planning on stay off site, but I really wanted to stay onsite so I decided to call. After the quote, my hubby said no way. Of course, I had added EVERTYHING to our trip! lol

So, I got to reading this thread and decided to call again and see what happens. Sure enough, my room rate is not right. I called this to her attention with the numbers and everything and she is like.."oh, okay, let me see... she came back and said that for some reason when she put in the code I told her, it changed the code to something else" she said she fixed the problem and my quote was nearly $1K less this time around. We are getting 2 rooms for 10 nights so that is quite a big difference. And now hubby says we can stay onsite. I asked her to hold the ressies for 14 days while we think if we want the DDP or not, but I haven't got the confirmation e-mail yet. Does that mean taht she didn't hold them?

Thank you for this thread... I may be getting my best birthday wish ever!!!!!!!!

 

[calypso*a*go-go]

I asked her to hold the ressies for 14 days while we think if we want the DDP or not, but I haven't got the confirmation e-mail yet. Does that mean taht she didn't hold them?

Sometimes those confirmation emails never show up -- so don't be too concerned about them. If you are definitely going to stay at the resort you selected, you can pay the deposit to hold the room and always add the DDP later if you decide to go that route. Did she give you a definite date that you had to pay the deposit by? If so, then you should be fine.

 

[Va-bear]

I got a mailer a while back with the 40% off code. We were planning on stay off site, but I really wanted to stay onsite so I decided to call. After the quote, my hubby said no way. Of course, I had added EVERTYHING to our trip! lol

So, I got to reading this thread and decided to call again and see what happens. Sure enough, my room rate is not right. I called this to her attention with the numbers and everything and she is like.."oh, okay, let me see... she came back and said that for some reason when she put in the code I told her, it changed the code to something else" she said she fixed the problem and my quote was nearly $1K less this time around. We are getting 2 rooms for 10 nights so that is quite a big difference. And now hubby says we can stay onsite. I asked her to hold the ressies for 14 days while we think if we want the DDP or not, but I haven't got the confirmation e-mail yet. Does that mean taht she didn't hold them?

Thank you for this thread... I may be getting my best birthday wish ever!!!!!!!!

i'm so glad some good came from all of this - that really was my hope...that someone could get something out of others explaining the problem.

 

[katieandemismom]

My "great deal" came in the form of a postcard offering me values for rack rate during value season. If those dates didn't work, we could get certain other dates at 20% off. If I hadn't known what rack rate was, I could have been sucked in. Instead I am pretty disgusted by the whole thing. My postcard even had a pin number on it - like rack rate is something special. Are they charging rack + 10% if you don't have a pin????

 

[Anc96]

I called this morning and asked if I had a code attached to my name, after checking (it sounded like she actually did check) she said yes. She said it was a 30-40% off. But, when I told her my dates (June 28th - July 4th) she said they were blacked out dates. She checked again to see if there was anything else she could apply to my dates but said there wasn't.
She also said the code would expire at the end of this month so I needed to book before then. She said if I needed to change the dates, the code would still be applied. Or, I could just cancel and get back the deposit.

So, does anyone have any idea what code this is?(not the code itself, just the terms) Or what the black out dates are. I am considering another visit at the end of November, begining of December.. so I was going to see if I could book that.

I think I was so disapointed that the code didn't apply for my dates that I didn't ask too much, though we did chat a little.. she was very nice.

And now reading this thread.. I'm wondering if there really was a code. Did anyone have a code similar to this?