BCV, CM showed me! (Very Long)

[Buzzro]

I did not think you would ever see me complain about Disney but I guess everyone has their breaking point. To start I made my reservations at BCV as soon as reservations were being accepted. Res was for a 2 bdrm. It was our 25th anniversary and we were taking our kids and grandson and wanted something special. I requested an Epcot view and figured I would have a pretty good chance at it since no one could reserve any sooner and it was a special anniversary. Well I was wrong, there were no upper floor rooms available. I was bumed but new there were no guaranties so that was ok. She then offered me a room over looking Ariels courtyard and said the room was ready. This was at 5:00 am. I went as early as possible so I would have the best shot at getting what I wanted. I didn't know if I wanted that or a pool view so I asked if I could look at it and decide. She said that was fine. Well I looked at the room wich was very nice but it was kind of looking over the drive up area to check in. I did not think my wife would like that much so I walked around to look at the pool area. This looked nicer so I decided to change. I went back in and she told me I could change but that meant I would have to wait as the room would not be ready. I said that was fine, I just wanted as nice of view as I could get considering what we had originally hope for and wanted it to be as special as possible. Well at 3:30 our room was ready and we went to the room about 5:30. What did I get? The room was 278. All the way down the hall as far away as possible (last room in the corridor). What was my view? The parking lot! The room was right against the parking lot. She knew how important this was to me. I showed up extra early and made it perfectly clear how important the view was to me. I'm not usally a complainer but I was so upset that I felt I needed to call the manager. I was very nice and told him how much I loved Disney and the DVC but felt she must have not appreciated me wanting to change rooms and went out of her way to give me the worst thing she could. I explained it was our 25th anniversary and made it clear to her that all I wanted was the nicest room possible. He apologized and asked if I wanted to change rooms but of coarse we were already unpacked so I said no we would just live with what we had. The next morning I had to go to the front desk for something and there was the CM. My wife said to let it go and I did. I didn't say anythig about it. But she did give me a look of almost fear as I think she thought I was going to say something. I was also a little surprised that we did not even get a note or a card apologizing again or at least recognizing our anniversary. They alway sent a card or cake at VB. I'm sorry this was so long but I just had to vent 1 more time. I do love DVC and am very happy. We had a great time. This was not the 1st time I didn't get what I wanted it was just the 1st time it bothed me.

 

[Granny]

Buzzro....

Sorry you had such a poor experience with the check-in CM. Most of the time, I feel for them as I think they have a no-win situation with certainly somebody getting upset with their room assignments on a daily basis.

But I just don't get the CM's actions on your room assignment. That just doesn't seem to make sense.

I'm glad that at least the manager offered to move you...even if you weren't able to take advantage of that offer. At least it means that the employee was acting on her own.

I hope that the rest of the trip was good for you. And even with a poor view, I'd have to think that a 2BR is a pretty impressive accommodation!



Granny

 

[Dean]

Did the CM give you the room # initially. I'm wondering if the room she assigned to you got given to someone else during the day.

 

[PamOKW]

Dean has a point. I had a somewhat similar experience where a family trip I planned at the 11 month mark to celebrate several important milestones ended up with my requests being misunderstood and the rooms not what I had in mind at all. I was also very upset. The next day I worked with the front desk CM to figure out a better arrangement for my brother's family when they moved over from BWV to OKW even though it was the very busy Christmas Week. The policy is not let you know the room numbers but in this case I was given the building numbers. When my brother went to check-in later that day, the room was gone and we ended up just sticking with the original room he'd been assigned even though it was not near us. So, a mistake was made, an attempt to correct it was done and then it was changed by another CM.

 

[CarolMN]

Originally posted by Dean
Did the CM give you the room # initially. I'm wondering if the room she assigned to you got given to someone else during the day.

I'm not sure that is possible in this case. Whenever we have checked in we always received rooms keys - even if the room wasn't ready yet. I've always assumed that the room key was programmed to match up to the lock on a specific room. Since all we have to do to use the key is call and find out the room number, I assume that once I have the key, the room assignment can't change unless my key is reprogrammed. If Buzzro received room keys at check in, I can't figure out how they could have changed rooms on him after that. It's certainly possible that I don't know how the room key system works, though.

Buzzro - FWIW, maybe the CM looked frightened because her manager had a talk with her and she realized she did not handle the situation very well. Hope she learned something. Too bad she didn't wave you over and apologize. Glad you had a good time anyway, and sorry that happened to you on such a special occasion, too. Congratulations on your 25th anniversary!