Be very specific about your request and let them know it is for medical reasons. My mom made her request to be near the elevator at both VWL & BWV for our trip 2 weeks ago. She has terminal cancer, is undergoing chemo and cannot walk much at all. At both resorts she and my dad were put in rooms very far away from the elevators. I don't think she emphasized how important her need was when she made her request, because she hates to make a big to-do about her condition. Luckily, they were able to move her. So definitely mention that it's for medical reasons.