Banned from Boardwalk Openhouse

[Lexxiefern]

I had the same thing happen to me at the BWV. It was probably a year or more ago. After the sales office moved to SSR and there was an open house sign out on the boardwalk. I went to go in, was stopped and asked if I was already a member. When I said I was, she would not allow me to enter. Very rude, I was quite put out by it.

It seemed to me that since they already had my business they felt they did not have to be polite.

 

[rinkwide]

They dont want exsisting members telling prospects about the resale market.

Congratulations, someone actually got the point of the argument and didn't reflexively defend SSR. Welcome to the mountain top.

 

[Joe&Peg]

I'm just envious that when my ownership is over, SSR members will still have theirs for several more years.

 

[nezy]

When we were there in Feb 06, we visited the BWV "display untis" during an OPEN HOUSE-no problem. we did say that we were members. The person showing the rooms was very non-chalant. My 3 kids were very comfortable and went into one of the rooms, sat on the bed and watched TV. They felt they were at "HOME"!

We always do a visit and have even toured at SSR a couple of yrs ago. As Spicey Cat said-we actually helped the sales pitch!

 

[BWVNUT]

That is weird. We went to the "open house" last year. I don't even know if its a guide there really, I think its just one of those that sit at other DVC locations to answer a few questions and then have you schedule a tour.

We walked in and took a look around (it was a one bedroom if memory serves) and the person there was nice, asked if we were members, we said yes and that was about it.

Yes, we were there in February and we just walked right in - we told the individual there that we just purchased privately through an owner and we just wanted to see what the one bedroom looked like - he graciously let us in and told us that he would drive us over to SSR to look around there as well if we wanted to and that over there we could get a copy of the owners binder since I told him we hadn't received ours as yet.

Looks like YoMickey maybe just got someone who was having a bad day?. . .

 

[Slakk]

Have yet to meet any of these unhappy SSR owners but we'll be there next week, 4th trip to SSR, maybe if I try real hard I can have a horrible trip. Then I can wish I owned somewhere else. If not I'll just have to continue being happy with my purchase.

Gosh me either! I will be back in January and will try to find a speck of dust or a busride that is a millisecond slower then I determine or maybe some other crime against humanity I can make some of the bashers happy as well.

 

[Cruelladeville]

I have NEVER been told I couldn't go into a DVC unit and look around, and I stop by either BW or SSR every visit. The last time I stopped at BW--looking for a points chart--and the one salesperson had two new newbies. The one couple had tons of questions--so I answered them while he was talking to the other couple. The couple I was talking to--bought! How cool was that! Anyway, my point is that something may have been left out of the story that we are hearing--did the OP have too much to drink, for example, and was he being beligerant? It just seems awfully odd that the rest of us have been welcomed, while he was apparently treated quite poorly. It was understandable that he was PO'ed, but to then tell everyone he saw to go resale??? The anger seems way out of proportion to what happened.

 

[bavaria]

I walked into the same BWV office about 3 weeks ago and was immediately offered an ice cream, which I declined. One CM was with a couple, the other was just reading some paperwork so I wandered around (wanted to see a two bedroom as I am trying to convince my friends to buy, and I ahve never stayed in a two bedroom)

The couple left, the other guide bounced over and asked if I owned; I said 'yes, I bought resale last year' and he still bounced around. He asked if I owned BWV; I said 'no, I'm staying here though and trying to decide if I should add on here or OKW'. He then bounced over to his colleague and said 'she's trying to decide on a BWV add-on KEWL huh?'

His colleague just looked up, said 'hmmm' and went back to her paperwork. I didn't take it as anything other than veyr different personalities.

BTW, I swear that the one CM was actually Tigger wearing a DVC guide costume; he kept bouncing around so much!

 

[DrTomorrow]

Well, if the BWV location is so small with a limited capacity, then of course it makes sense thay will try make sure that the spaces for potential customers aren't filled up by the (self-described) nosey folks.

And in all honesty, I'd have to say that a typical current DVC owner might be the last thing a Sales Guide wants when talking to prospective purchasers. Lord knows that, even among the well-informed here on the DIS DVC forums, there are disagreements and differing opinions and interpretations of DVC ownership. All a Sales Guide needs is for some self-important windbag to start bragging about his/her 'great resale deal', or start expounding at length on the "impossibility" of booking a smaller resort at 7 months.

And keishashadow, how thrilled would you be if at one of your open houses, someone who'd bought a property from a competing Realtor was there, talking up that agent and passing out her/his business cards....

Note to Rinky: They do let me talk to potential customers, even though I own at SSR - of course, I have to promise to take my meds and wear my drool cup at all times....

 

[keishashadow]

And keishashadow, how thrilled would you be if at one of your open houses, someone who'd bought a property from a competing Realtor was there, talking up that agent and passing out her/his business cards....

QUOTE]
believe it or not I have had competing agents show up @ open houses with clients in tow. We're not cut-throats, there is honor among Relators

.

Unless the sites have become magnets for w/hoards of disgruntled owners spouting praises of resale (security!); I still don't see the big deal with being able to tour a model - at my leisure.

...maybe we'd get past the bouncer if we took off our DVC merchandise & wore bags on our heads

 

[YoMickey]

Cruelladeville--I told the whole story. You have it all right there on the original post. I was not drunk nor did I get drunk while I was on a vacation with my family. It was offensive for you to even suggest it.

I didn't tell everyone I saw to go resale. I told everyone that asked if I was a DVC member to consider using TTS. Like I said, a few families that were either talking about it, staying with someone else who owned pts., or just found out about it and were going on an SSR tour. I let them bring it up and advised them of a secondary market.

I go there to relax and spend time with family, not to sell timeshares. Tours at every visit, that would be boring.....


Bottom line.....It is not an "OPEN HOUSE" and I find it hilarious that people are disagreeing with me or trying to find a reason or excuse that I was not allowed to go in. Plain and simple, me "yes I was sober" and my catholic school teacher wife were turned away from a supposed open house at the Boardwalk last week because we were already DVC owners. It was never my intention here to start an argument or be accused of not telling the whole story. They should just rename it and none of you have a valid argument against that because it is not truly "open". Period.

 

[Disney Fanatic]

You should definately lodge a complaint about this happening.

Lets face it, just because you just purchased doesn't mean you are not going to buy more pts at a different resort.

We are all potential customers and the happier they keep their DVC members the more people we are going to tell about how great DVC is!!!

I don't know who initiated this policy, but it definately is bad judgement.

 

[Chuck S]

I'm still trying to figure out why they have model rooms at BWV. I mean, the sales center has relocated, DVC sold additional points at BWV when the sales center closed. Haven't these "model" units been sold to members and are part of DVC inventory? Or are they considered "store front space" and rented by DVD like other shops along the boardwalk. If they are part of DVC inventory, how can they continue to be used as models on a full time basis?

 

[Judique]

I'm still trying to figure out why they have model rooms at BWV. I mean, the sales center has relocated, DVC sold additional points at BWV when the sales center closed. Haven't these "model" units been sold to members and are part of DVC inventory? Or are they considered "store front space" and rented by DVD like other shops along the boardwalk. If they are part of DVC inventory, how can they continue to be used as models on a full time basis?

The 'why' would be 'location'. It stands to reason BW gets more traffic then SSR.

 

[Chuck S]

The 'why' would be 'location'. It stands to reason BW gets more traffic then SSR.

But it also stands to reason that many other locations throughout WDW get much more foot traffic than BW.

 

[Dean]

I wasn't there so can't speak to the nuances. But the term Open House isn't always used the same way. With timeshares it's often used to lure people in for a sales tour, not just a look around a unit. DVC routinely has an agent on hand when one tours around. I suspect the issue was simply that they made the decision not to tie up an agent with a current member when they could be with a true sales prospect, a reasonable decision if so. Sounds like it wasn't a true open house in the sense of a unit with an open door and a sale person just hanging around just in case. But rather an invitation for an impromtu sales tour.

 

[CarolA]

WHY must every every other thread have a SSR Basher? Many of us LOVE SSR and ,...well,... Opinions and Earholes, everyone's got two. Very immature.
Thank you for sharing your superior opinion of SSR owners. We all certainly appreciate the extra thought you gave from upon your high mount about us today. Pride goeth before the fall... especially from such a high mount.




~DW

Because it's how some people make themselves feel "superior" I guess they missed the be nice part in kindergarden. (maybe they work for the TSA and get to berate folks for a living?).

 

[disneygal55]

My DH, 2Ds's and I stayed at SSR last November. We wanted to see the other properties so on our last day there stopped at OKW, BCV and VWL to check out the atmosphere and restaurants. At the front desks we mentioned that we would love to see what the one and two bedroom units looked like. At both the VWL and OKW an employee walked us through the rooms. We never asked at BCV. We found the employees were very accomadating and went out of their way to give us a tour. We plan on buying more points in the future and will probably go through Disney because these CM's were so helpful. I used to work in Real Estate and always treated browsers with the same professional courtesy I would an active customer...they too could become a customer someday. It just makes sense...why would the guide choose to send them away? It only took a few minutes of these CM's time but left a good impression about the DVC.

 

[Judique]

But it also stands to reason that many other locations throughout WDW get much more foot traffic than BW.

This is true, and there seems to be a DVC kiosk everywhere you look to take advantage of that foot traffic.

BWV however has the added benefit of having models available to hold an open house.

 

[Patty3]

You should definately lodge a complaint about this happening.

Lets face it, just because you just purchased doesn't mean you are not going to buy more pts at a different resort.

We are all potential customers and the happier they keep their DVC members the more people we are going to tell about how great DVC is!!!

I don't know who initiated this policy, but it definately is bad judgement.

I totally agree, I am sorry this happened to you. I would have been miffed and upset as well.