Bank Concerns about Employee

[hffmnheidi]

I have a situation that I have never encountered before and not sure exactly how to handle it. I am a daycare teacher and have kids I love dearly that I see every day. I have good relationships with the majority of parents in my class.

Now, I went to the local branch of my bank yesterday on my lunch hour, only to find out one of the mothers is now working there-she is a transfer from another location. A location I don't go to since it is out of my way and not that close to work or my house. I made my deposit with another teller and she said hi/exchanged pleasantries, ect...when she said, "I see you spent a lot of money at Michaels and Hobby Lobby in the last couple of weeks. Buy anything fun with that two hundred dollars you spent at Hobby Lobby last Saturday?(which was cartridges/christmas tree/art supplies)" It completely blew me out of the water that she'd admit to looking at my account and tracking my purchases.

I am uncomfortable with the idea that she has access to see my accounts and my spending habits, ect. Should I call someone at the main branch and request that she have no access to my accounts? I have nothing to hide, but the idea makes me a little leary because I don't want to buy something at the local adult store(for an upcoming bachelorette party) and have it brought back up to me at work or use my debit card at the bar and have her ask me about that in front of other parents or my co-workers.

My sister in law is a branch manager at another different bank and she is restricted from accessing my parent's information there. Would it be the best course of action in this situation because I see her daily when she brings her child in to the daycare? I don't want to make things uncomfortable, but my banking business and spending habits are none of her business.

 

[Diabolicdesire]

I have a situation that I have never encountered before and not sure exactly how to handle it. I am a daycare teacher and have kids I love dearly that I see every day. I have good relationships with the majority of parents in my class.

Now, I went to the local branch of my bank yesterday on my lunch hour, only to find out one of the mothers is now working there-she is a transfer from another location. A location I don't go to since it is out of my way and not that close to work or my house. I made my deposit with another teller and she said hi/exchanged pleasantries, ect...when she said, "I see you spent a lot of money at Michaels and Hobby Lobby in the last couple of weeks. Buy anything fun with that two hundred dollars you spent at Hobby Lobby last Saturday?(which was cartridges/christmas tree/art supplies)" It completely blew me out of the water that she'd admit to looking at my account and tracking my purchases.

I am uncomfortable with the idea that she has access to see my accounts and my spending habits, ect. Should I call someone at the main branch and request that she have no access to my accounts? I have nothing to hide, but the idea makes me a little leary because I don't want to buy something at the local adult store(for an upcoming bachelorette party) and have it brought back up to me at work or use my debit card at the bar and have her ask me about that in front of other parents or my co-workers.

My sister in law is a branch manager at another different bank and she is restricted from accessing my parent's information there. Would it be the best course of action in this situation because I see her daily when she brings her child in to the daycare? I don't want to make things uncomfortable, but my banking business and spending habits are none of her business.

I am quite sure that is against the law and I would be willing to bet that it is grounds to be fired.

 

[LVSWL]

HolIy cow! I would be at that branch first thing tomorrow and that manager would get an earful from me!

 

[walkdmc]

Holy inappropriate Batman!

I think you have to say something to the manager.

 

[princessmom29]

My mom has worked as a teller as has a cousin or 2. That is DEFINITELY grounds for termination, and I am pretty sure, illegal. I would definitely be talking to the manager ASAP!

 

[QVCshopper]

That was wrong of her to say, and she probably hasn't just looked you up. I don't think this will end nicely; good luck with whatever you decide to do.

 

[kathie859]

Depending on how upset you are, I'd handle this one of two ways:

1) Tell her privately that her viewing your account for no legitimate reason really bothers you. If she has half a brain, she'll get that she stepped over the line.
2) What she has done is not acceptable and a valid reason for termination.
If you tell the manager, she may not only be put on written warning, but termed.

I think each approach has it's pros and cons; however, I wouldn't let it drop.
BTW, I work for a bank and know that all financial institutions have rigid rules about viewing information that is not pertinent to the job at hand.

 

[DuckMom]

I think you have to say something at the bank and I would also mention it to the boss at your daycare. My assumption is that is a fireable offense and she probably won't be too happy with you once that happens. But, if she's doing it to you, who knows who else she's doing it to. Your finances are none of her business. Good luck.

 

[horseshowmom]

That was wrong of her to say, and she probably hasn't just looked you up. I don't think this will end nicely; good luck with whatever you decide to do.

I'm actually shocked that she was stupid enough to let you know she did it. I would definitely say something to somebody. I wouldn't be happy about it (since you have to see her regularly), but she has no business snooping in your business.

 

[GaSleepingBeautyFan]

First - I'd tell her what you said - that your spending habits is none of her business and she shouldn't be looking at your account.

Then I'd tell the bank what she did, what she said and ask for her to not have access to your account.

Then I'd be prepared for her to get fired or transferred somewhere else. She may even complain about you at your daycare if she gets fired.

It won't end well but she shouldn't have been looking at your accounts in the first place.

 

[mrsklamc]

Unless you have a compelling reason to stay at that bank, I'd just switch to a credit union.

 

[HappyDznyCamper]

Depending on how upset you are, I'd handle this one of two ways:

1) Tell her privately that her viewing your account for no legitimate reason really bothers you. If she has half a brain, she'll get that she stepped over the line.
2) What she has done is not acceptable and a valid reason for termination.
If you tell the manager, she may not only be put on written warning, but termed.

I think each approach has it's pros and cons; however, I wouldn't let it drop.
BTW, I work for a bank and know that all financial institutions have rigid rules about viewing information that is not pertinent to the job at hand.

Having been a bank teller and now a preschool teacher I would start with the first suggestion. I would also mention to your director at daycare what is going on in case she does come back at you. Unfortunately you will have now way to know if she is continuing to look at your account if she keeps her mouth shut without taking it up with her supervisor. Turning this over to the bank may be your only choice for piece of mind. You need to prepare yourself for the possibility of her being fired and blaming you, even though she is the one violating privacy and banking rules.

 

[Cheshire Figment]

I would start off with discussing this situation with the manager/owner of the daycare center. Basically what this woman has done is grounds for termination at any financial institution. You want your management to be aware that the woman may (1) pull her child from the center, and/or (2) say that you are doing things that you should not, to make you look bad.

From the standpoint of the bank, rather than going to the Branch Manager, where the woman can see you having this discussion, contact the Internal Audit or Internal Security office of the bank. They will have means to see what account this person is accessing; she may be doing this to other people she knows and not just you.

But I definitely would not want someone like that in a position where she has access. And you are the victim; you should not have to move your account to a different branch or a different bank.

 

[neatokimmo]

If she is looking at yours, she is looking at other people's too. She doesn't belong in a bank environment.

 

[Karenj2]

Depending on how upset you are, I'd handle this one of two ways:

1) Tell her privately that her viewing your account for no legitimate reason really bothers you. If she has half a brain, she'll get that she stepped over the line.
2) What she has done is not acceptable and a valid reason for termination.
If you tell the manager, she may not only be put on written warning, but termed.

I think each approach has it's pros and cons; however, I wouldn't let it drop.
BTW, I work for a bank and know that all financial institutions have rigid rules about viewing information that is not pertinent to the job at hand.

I'd start with #1, but also do an in-between step (1.5 if you will). Why can't you talk to the bank manager, but just say something like "I noticed that Mary is now working at this branch, I didn't realize she worked for this bank at all. I take care of her kids, and I'd prefer that she doesn't see my financial information, so could you please restrict her from viewing my info?"

That way you're not telling on her and possibly getting her fired (unless you want to), but you're protecting your information.

 

[cpdrn7]

I would call as soon as possible. If she is doing that to you, I am sure she is doing it to others too. I used to work at a bank, and there are so many privacy acts that are being broken here. If she loses her job, it is not your fault. Someone who makes that kind of careless, thoughtless remark is dealing with money also.

 

[momxx5]

That is such a difficult situation, and sadly one she got herself into. Being in banking previously, I guess I would talk to the manager or main office and ask that your info be restricted.

I had a similar situation with a parent of my kids' friend who worked at a pharmacy. Not only did she comment on my medications(serious on-going medical problems for over 8 yrs), but she even offered to bring home one of my refills that was called in. I was shocked when she called to say it was ready and if I didn't need it that she'd be off at 6 and swing by with it.
Needless to say the damage has been done, but we definately switched pharmacies.

I hope all goes well.
Keep us posted as to what happens.

 

[brymolmom]

I work in IT and have access to a lot of personal information of customers and employees. This type of position comes with it a high level of responsibility. The fact that this woman SAID that means that she does not have the mental capacity to handle a job like this nor the integrity to work at this type of position. I believe it is your responsibility to make it known that she is not trustworthy enough.

I am sure that this can be done anonymously. Just inform the bank manager privately and say that your name cannot be used. The bank, I am sure, can track her computer activities over a period of time and 'catch' her in the act of accessing inappropriate/unnecessary information. This will be enough to terminate her with 'proof' and without it just being your say so.

I would feel horrible but have to take action.

 

[kim929]

At Bank of America, she would be fired immediately. If you are not actively working with the customer, you cannot just pull up accounts. And at Boa, in order to pull up an account you would need either a social or account number, you can't pull one up by name. And if by some chance you got a customer you knew outside of the bank, (teller, customer relationship) you are to hand off to another associate so you don't have temptations....

If you say something, she would be fired, then that would leave you with less income. You can change banks, or talk to her on the side. Good luck

 

[figment52]

I would start off with discussing this situation with the manager/owner of the daycare center. Basically what this woman has done is grounds for termination at any financial institution. You want your management to be aware that the woman may (1) pull her child from the center, and/or (2) say that you are doing things that you should not, to make you look bad.

From the standpoint of the bank, rather than going to the Branch Manager, where the woman can see you having this discussion, contact the Internal Audit or Internal Security office of the bank. They will have means to see what account this person is accessing; she may be doing this to other people she knows and not just you.

But I definitely would not want someone like that in a position whee she has access. And you are the victim; you should not have to move your account to a different branch or a different bank.

this is the approach I would recommend also.