Bank Concerns about Employee

[ceecee]

My credit union is definitely not like that. I only use my credit union Visa check card, and I use it for EVERYTHING. I can use any ATM(fees for ones who are not the CU's, but that is normal). They have great rates and lots of other benefits. If you qualify to be a member, most CU's are very good choices.

LOVE my credit union as well! More advantage than a bank and we get free ATM.
As to the post...call the manager of the bank and talk to your manager at your Daycare Center. Let us know what happens.

 

[JB2K]

Now, I went to the local branch of my bank yesterday on my lunch hour...

Is this bank a "local" one, or is it one of the big regional/national banks?

Either way, I would suspect this is grounds for her termination of employment.

 

[mrsklamc]

As for the whole "switch to a Credit Union" debate, I got bad news for you...this could just as easily happen at a credit union. I personally prefer larger banks where I actually am "just a number" for this reason.

Oh I wasn't arguing that it couldn't happen at a credit union, but odds are not high that someone working there would know her. In general, anyone at a bank would be better off at a credit union. Banks exist to make money for the bank; credit unions are there to help their members.

 

[dixonismydog]

Totally agree, the bank I worked for had no limits on how you could access account holder information. If I only had an address, I could find the accounts. If I only had a last name, I could find the accounts. If I had any single piece of information (social fragment, birthday, first name, etc), I could eventually find the account.

I also agree that the floor staff should have been shocked by the behavior, but they obviously weren't. That's not a good sign.

As for the whole "switch to a Credit Union" debate, I got bad news for you...this could just as easily happen at a credit union. I personally prefer larger banks where I actually am "just a number" for this reason.

I totally agree. Any bank employee can access your account with minimal information about you. This should not be a shock to many.....but maybe it is.

She is out of line but like a PP said, ask that a personal banker look after your account. Honestly, I'm not sure if she is breaking any laws or not. Morally yes, she shouldn't be looking at your business........but if she was discussing your financial situation with someone else, then she would be breaking the law. Discussing your account with you, is not.

As a teller, I didn't have access to the "stores" you were shopping at. I could see that your ATM card was used but not where. That information, does come into the branch everyday but is handled in the back office. It is usually between 1-3" thick regular 8 1/2 x 11" paper and the print is soooo tiny that you would need probably 10-15 minutes to find any specific information you were looking for. This was my job for a while too.....back office. I'm the one who sees where you shop.....has to find it if you have been double charged, decides if your cheques get returned, or your electronic debits (car pmts etc...go back). Not a nice job.

Your banker knows everything about you! I guess that's why my Grandpa, used to keep his $$ under his mattress!

 

[princessmom29]

I think you must have gotten a bad CU. I have been with one since I was 18 I have a debit card, before that an ATM card. They have their own Credit card. They don't charge for every little thing and I was able to use almost any ATM out there. Also DH pay check was in his acct 2 full days before the actual pay day. They had branches in every area of the city. I only had to call to get a car loan and had it in 5 minutes, literally.

There is no credit union in my area that I am aware of with more than 2 branches, or that issues visa debit cards. They are all very small operations with very little to offer.

 

[Grace&Carolinesmom]

OP. I have worked as a teller, back room bank operations, and at a financial institution processing company. Not only is the person going to be fired for this offense, but will be unable to get a job at any other financial institution. She has breached condfidentiality. This is a very serious offense. I highly recommend you call the main or home office for this financial institution. I do not recommend meeting with the branch manager as this is really above their scope and will involve the institution's security division. The branch manager will be contacted via security or human resources AFTER they have confirmed the breach via computer records and/or possible witness testimonies. If she has done this to you, she has and will do to others.

There are reasons confidentiality is highly important. Can you imagine if she were talking about a big sum of money you or someone deposited, someone else overheard, and this person becomes the victim of a crime as a result? This person needs a new line of work that does not deal with access to personal information.

And..yes, she can gain access to your debit/credit card purchase history if she has access to the financial institution's cardholder database. This is linked to your deposit accounts and to your customer profile. Financial institutions--incl credit unions--use several different nationwide financial processing companies to run their deposit/cardholder/internet/ATM databases and transaction processing. Most institutions customize at both the processor level and at institutional level so one cannot say an institutional employee does or does not have access to certain customer level information unless you have worked for that specific institution and know their software and institutional employee user security clearances.

As for your boss at the daycare, I would refrain from mentioning her by name or details of the issue. I would just tell them that there is a parent of a child that may make trouble for you due to a situation that happened outside the daycare. Tell them you were a victim and it is being handled by the proper authorities. You do not want to put yourself into a situation where she could come back and claim you were liable for something you said to a disintresed party.

 

[GoldieSaysMeep]

but the idea makes me a little leary because I don't want to buy something at the local adult store(for an upcoming bachelorette party) and have it brought back up to me at work or use my debit card at the bar and have her ask me about that in front of other parents or my co-workers.

Presuming you are over 21 and the adult store in question is not selling child pornography and the bar is not selling illegal substances, you have every legal right to make purchases in these locations. I would not worry about it. She would be in far more hot water than you if she said anything.

 

[Shellydm]

Hi,
I agree, what the person did is completely wrong and a violation of privacy and trust.

I would address this person personally and let them know that you are very uncomfortable with them looking at your financial history and let them know you know how serious this offense is!! That way they know (even though I'm sure they already to know) that they stepped over the line and could lose their job.

But then I personally would switch banks and leave it at that. I know its against what everyone else thinks and I know she did something very wrong. But I just wouldn't have the heart to end her career. I know its not my fault and I am not ending her career, her actions did. But its the holidays and I believe in second chances. Think of her family. You tell, she gets fired, and can't get hired anywhere else. I just couldn't do it.

Now if she stole money or something I would feel differently. But just my opinion, I couldn't do it. I couldn't end her job and career. Again, I know I didn't do it, She did by her actions. But I would talk to her personally and give her a second chance to think about what she did. And then I personally would switch banks.

Please don't slam me with lots of mean posts, I know its only my opinion and I respect others opinions as well.

Just follow your own heart and do what you feel is best.

Happy Holidays!
Shelly

 

[Suz D]

OP any updates?

 

[dixonismydog]

OP. I have worked as a teller, back room bank operations, and at a financial institution processing company. Not only is the person going to be fired for this offense, but will be unable to get a job at any other financial institution. She has breached condfidentiality. This is a very serious offense. I highly recommend you call the main or home office for this financial institution. I do not recommend meeting with the branch manager as this is really above their scope and will involve the institution's security division. The branch manager will be contacted via security or human resources AFTER they have confirmed the breach via computer records and/or possible witness testimonies. If she has done this to you, she has and will do to others.

There are reasons confidentiality is highly important. Can you imagine if she were talking about a big sum of money you or someone deposited, someone else overheard, and this person becomes the victim of a crime as a result? This person needs a new line of work that does not deal with access to personal information.

And..yes, she can gain access to your debit/credit card purchase history if she has access to the financial institution's cardholder database. This is linked to your deposit accounts and to your customer profile. Financial institutions--incl credit unions--use several different nationwide financial processing companies to run their deposit/cardholder/internet/ATM databases and transaction processing. Most institutions customize at both the processor level and at institutional level so one cannot say an institutional employee does or does not have access to certain customer level information unless you have worked for that specific institution and know their software and institutional employee user security clearances.

As for your boss at the daycare, I would refrain from mentioning her by name or details of the issue. I would just tell them that there is a parent of a child that may make trouble for you due to a situation that happened outside the daycare. Tell them you were a victim and it is being handled by the proper authorities. You do not want to put yourself into a situation where she could come back and claim you were liable for something you said to a disintresed party.

But, it's only a breech if you tell someone other than the client. I'm by no means defending her. She is guilty of poor judgement, and having a big mouth but I'm not sure if anything else? I think you are being a little extreme....JMO.

 

[windycitymom]

Hi,
I agree, what the person did is completely wrong and a violation of privacy and trust.

I would address this person personally and let them know that you are very uncomfortable with them looking at your financial history and let them know you know how serious this offense is!! That way they know (even though I'm sure they already to know) that they stepped over the line and could lose their job.

But then I personally would switch banks and leave it at that. I know its against what everyone else thinks and I know she did something very wrong. But I just wouldn't have the heart to end her career. I know its not my fault and I am not ending her career, her actions did. But its the holidays and I believe in second chances. Think of her family. You tell, she gets fired, and can't get hired anywhere else. I just couldn't do it.

Now if she stole money or something I would feel differently. But just my opinion, I couldn't do it. I couldn't end her job and career. Again, I know I didn't do it, She did by her actions. But I would talk to her personally and give her a second chance to think about what she did. And then I personally would switch banks.

Please don't slam me with lots of mean posts, I know its only my opinion and I respect others opinions as well.

Just follow your own heart and do what you feel is best.

Happy Holidays!
Shelly

I agree with you Shelly. You can always let her sweat a little by saying, "I haven't decided yet if I'm going to report it or not."

Is this a new job for her? I can't believe she would actually say something to you. Does she not know better? Or maybe call the bank manager and tell him/her what happened without naming the employee. This way the BM can reminder everyone that this is unacceptable behavior and grounds for dismissal. Then again...they could probably look up your banking history and see which teller served you and figure it out???

 

[lovealatte]

But, it's only a breech if you tell someone other than the client. I'm by no means defending her. She is guilty of poor judgement, and having a big mouth but I'm not sure if anything else? I think you are being a little extreme....JMO.

I agree with this. You could possibly make a case for either opinion, but reality is this teller was speaking to the owner of this bank account, not a stranger. Nonetheless, it was a stupid decision and she should have kept her mouth shut, but I'm not sure if it's anything more than that. If you're really uncomfortable OP, I'd switch banks. Like the other PPs I couldn't bear to end her career right around Christmas.

 

[dzorn]

But, it's only a breech if you tell someone other than the client. I'm by no means defending her. She is guilty of poor judgement, and having a big mouth but I'm not sure if anything else? I think you are being a little extreme....JMO.

It is a breach because she should not be looking up the information. I don't think she was reading a screen in the course of this transaction but had looked up info previously.

OP you should report this. How many of your fellow employees use this bank? You could switch banks but would you feel comfortable knowing others are having to deal with this breach also. If she has looked you up I am sure she has do it before and unless someone speaks up she will continue doing it to others.

A person who is not trustworthy should not be working at a bank.

Denise in MI

 

[csharpwv]

If she had no professional reason to be reviewing your account (especially on a specific purchase by purchase basis in such a high detail) then there was a breach.

If she just wanted to look up your information because she knew you - then that is no reason at all.

She should be fired - no doubt about it. That was highly unprofessional - and THEN to say it out loud - and in public - AND in the presence of her co-workers, not only was the totally stupid - but career suicide as well.

If you don't report her to the main office, then it's hard to tell if and when she will stop reviewing your account information - or even reviewing other people's information in great detail. Lawsuits have been brought before the court for far smaller infractions.

I would have blown my top right then and there. Kudos to you for handling it in a cool calm and collected manner.

It is a breach because she should not be looking up the information. I don't think she was reading a screen in the course of this transaction but had looked up info previously.

OP you should report this. How many of your fellow employees use this bank? You could switch banks but would you feel comfortable knowing others are having to deal with this breach also. If she has looked you up I am sure she has do it before and unless someone speaks up she will continue doing it to others.

A person who is not trustworthy should not be working at a bank.

Denise in MI

 

[SeaShelley]

But, it's only a breech if you tell someone other than the client. I'm by no means defending her. She is guilty of poor judgement, and having a big mouth but I'm not sure if anything else? I think you are being a little extreme....JMO.

I'm going to have to disagree with this. From the OP's original post, the teller most certainly did breach a level of privacy. She questioned personal transacations from a customer's account. Breach: an infraction or violation, as of a law, trust, faith, or promise. I would be willing to bet that the teller had to sign a confidentially agreement with her employer. There are laws against pulling up customer information "just because".

 

[hffmnheidi]

OP here----The bank is a small, local one in several communities, but it is not a larger, national bank.

I contacted a supervisor at the main branch and explained the situation and all the details and exactly how I felt about this situation and that I would like it handled professional as well as quickly.

I made sure to explain that I see this woman in a professional working situation away from the bank and was concerned about my name being used.

The manager was very nice and appalled at the woman's actions and told me she was pulling the security tapes for verification as well as placing an account access hold on my account and that I would need to call the main branch to access account balances, ect..., but could still use my debit card and use my online access.

So as of today, it is in the bank's hands to verify the tapes and go from there.

 

[Tiger926]

.

 

[surfergirl602]

Wow, I would really be angry about that, and I would def. bring it up to the bank manager and tell them the circumstances. Wow.

 

[Aryn]

Thanks for the update OP. I know its hard being this close to Christmas and being the "bearer of bad news" But I think you did the right thing.

She was in the wrong here and any thoughts of her losing her job rest entirely on her shoulders.

She is in a position of power, so to speak, and she should treat it as such.

I hope you don't feel guilty about turning her in.

 

[Tiger926]

.