Bad stay at the All Star Sports Resort

[merrywether]

Originally posted by Mr.MouseFan
Well, this thread sure has drifted from the original topic, so I'm gonna drift some more! Merrywether, let me be the first to "officially" welcome you to the DIS!!! Have fun!

Thank you, Mr. Mouse! Glad to be here! Have a great day!

 

[ducklite]

Getting back on topic, while it might not seem "fair" to be walked from a hotel, it happens. Regretfully the way the laws are written, there's not much a hotelier can do about it. In some cases when people overstay their reservation, it's becaues they are ill or have another "real" reason to stay on--bad weather cancels clights, etc.

Generally when a hotel walks a guest, they do so to a nicer property. If this happens to you, remember to negotiate. Here are a couple scenarios:

1. It should be your choice whether to move for one night or stay in the new room the entire time. if you choose to not move again, then they should not expect you to pay any additional fees over the original room rate, even if they move you from the AS to the GF.

2. If you are willing to move to a different hotel for only one night, then come back to the originally booked hotel, the first night should be comped, ie free. They should refund the entire cost of room and tax for the first night.

3. If they move you to a "lower" hotel for one night they should comp the first night and give you something else for your troubles--a fruit basket, free park tickets, it's negotiable.

4. If they move you to a lower hotel for your entire trip, they should comp the entire room charges. You can also negotioate for other perks.

5. Regardless of where they move you, make sure that they pay for any additional transportation. If you arrive via shuttle or towncar and they walk you, they must either transport your via their shuttle van or pay cab fare and tip to the new hotel. Same to move back the next day if this is what you decide to do. You do not need to accept "we'll move your luggage, you can take WDW transportation" between hotels, you have the right to demand to travel between them with your bags with you, on the walking hotels dime. They should also pay the cost of making a long distance phone call to let someone at home know that you've been moved.

These are all industry standards. Hold your ground, but be calm and polite, and remember, negotiate, negotiate, negotiate. If I were in the OP's shoes, I would have let them walk me to a deluxe, on the condition that they allow me to stay there for my entire trip at the rate I was paying for the AS's. Or to a moderate at the same rate plus some other perk. I would not have accepted a one night walk.

I used to travel 300 nights a year with my job. I often purposely booked hotels that I knew were going to be oversold in order to get walked to nicer properties. It was great paying for a Sheraton and staying at the Ritz Carlton! One time I got a four night stay at the Four Seasons comped because I got walked from another hotel for the second time in four months, plus they sent me flowers!

Anne

 

[>>^..^<<]

Originally posted by ducklite

I used to travel 300 nights a year with my job.
Anne

Holy cow Anne... that is a lot of traveling... I was a travel agent and maybe traveled 20 or so times a year.. but usually just for a couple of days - 300 days - did your family remember you when you got home? LOL


>>^..^<<

 

[ducklite]

Originally posted by >>^..^<<
Holy cow Anne... that is a lot of traveling... I was a travel agent and maybe traveled 20 or so times a year.. but usually just for a couple of days - 300 days - did your family remember you when you got home? LOL


>>^..^<<

All I have to say is that it was an interesting job...and I travelled the world on someone else's dime and got paid for doing it

Anne

 

[>>^..^<<]

Originally posted by ducklite
All I have to say is that it was an interesting job...and I travelled the world on someone else's dime and got paid for doing it

Anne

Sounds good to me Anne! Are those days over now? You stilll travel a lot - but it looks like it is for pleasure now.
>>^..^<<

 

[ducklite]

Yes, mostly for pleasure now. Although I still love to roam I actually seriously considered a job a few months ago that would have had me on the road again, but decided against it--it's just not the right time in my life to be gone 80% of the time.

Anne

 

[Debbie]

Anne, thank you for the detailed suggestions. They are right on, and something that I will remember. I think that the best thing, when things don't go just the way we planned, is to stay calm, see the situation from the other side, and then, yep, negotiate an acceptable solution! If things still don't go satisfactorily, a writing campaign is in order. (Did that one time with a Choice hotel. I didn't get anything extra, but I did get my point across, and changes made!